Best Western Plus Bourbonnais Hotel & Suites

Reviews

• DR

  Diane Rose

  Aug 24, 2026
  2.0
  Good location. Friendly and helpful staff. Hotel property & rooms need help...Replace the old carpet. Won't ever smell clean. No matter how many times its "cleaned" with that disgusting smelling chemical-cleaner. Get bedside lamps that actually give light and don't interfere with using the table. Entire bedroom/sofa area is way too dark after the sun goes down. Needs lamps or lighting. Very hard to conduct work/business. Couldn't even see in my suitcase. Worst tasting coffee pods EVER. Fix the broken elevator instead of causing a huge inconvenience for the guests.
• SM

  Stacy Montgomery

  Aug 16, 2026
  2.0
  Very dated. Needs lots of cleaning and repairs especially on the fire alarm that goes off early in the morning for some unknown reason.
• JZ

  jeff zahrn

  Aug 15, 2026
  3.0
  obviously busy/taxed because of recent storms and power outages in area; room coulda been cleaner; bfast was ok, wifi was spotty
• SL

  Sunshine Y L

  Aug 11, 2026
  3.0
  This is my second time staying here. I booked three nights online, and when I checked in at the front desk, I greeted the staff member politely, but she didn't respond. Instead, she simply asked me for a word: "Name!" Then another: "Phone number!" After that, she handed me my key card and mechanically informed me about breakfast hours and internet access—no smile, no extra words throughout. When I said thank you, it was as if she didn't hear me. The room's air conditioning was set to 60 degrees, yet it still felt extremely hot. I couldn't sleep well all night, and the next morning I was sweating profusely. My husband and I went back to the front desk. Seeing my flushed face from the heat, the staff member immediately offered to switch us to a room across the hall. The new room had a properly functioning AC. But after I undressed and wet my hair, I realized there wasn't even a drop of shampoo available—embarrassing! I had to wash my hair with just plain water. I originally intended to give one star, but I ended up giving three. These three stars go to another staff member named Maggie (I'm not sure if I spelled her name correctly). She was warm, polite, patient, and highly professional. If all employees were like Maggie, your travel experience would be perfect.
• OG

  Oscar Gonzalez

  Jul 30, 2026
  1.0
  I arrived here late last night around 9 or 10 for work purposes. I came inside with my crew and hadn’t even said a single word when the front desk lady came at me with unnecessary hostility. I was caught so off guard I just genuinely felt horrible and unwelcomed to be here. Best western, you are great but I won’t stay here again. Please do better at who you choose to represent you.