Best Western Plus Bourbonnais Hotel & Suites

Reviews

• ST

  Stacie Thomas

  4 days ago
  5.0
  Great hotel in a great area. The front desk lady in the morning's was amazing. I wish I caught her name, she went above and beyond.
• BB

  brianna belmonte

  Jun 19, 2026
  1.0
  Do not stay here. The place is filthy- you can tell the employees don’t care at all about cleaning up the place. It smells as soon as you walk into the lobby. The rooms smell bad too. Dirty towel was found stuffed in bathroom corner, a dirty sock as well. The couch had multiple visible stains, the floors were sticky. The hallways had garbage, lots of dog hair & crumbs scattered through out. I did not feel comfortable in this hotel. The location is the only good thing about it. The breakfast was not edible. We went to Walmart & cleaned the room ourselves with Lysol spray & wipes. The “clean” towels still had stains & I found multiple strands of hair in them. 0/5 stars
• SS

  Sarah Serio

  Jun 3, 2026
  4.0
  Pancake machine out of order. Room was musty and moist and smelled of dog pee room 222. Body wash in shower was empty on arrival. Front desk staff was exceptional and very helpful and personable. Toilet paper holder fell apart first use. I requested adjoining rooms months in advance and they failed me. Bar was great. Breakfast mediocre, hot coffee was rarely ready.
• JS

  jacob shurpit

  May 30, 2026
  3.0
  It’s ok if your not paying premium rates. Staff were nice. Rooms were ok, basically clean. Our room had a weird vinegar smell. Sheets and towels had stains. No soap or body wash, just conditioner. Restaurant was closed when we checked in. Breakfast was a miss, it reminded me of Tray rations in the military. Not much of a selection. Pancake maker was broke… I would stay again but not for more than $110 a night. Through a third party site I paid $96.
• ML

  Mandy Loh

  May 23, 2026
  5.0
  Stayed here while on a scuba diving course over the weekend at Haigh Quarry. LaTanya at the front desk was AMAZING and helped us check in, answered all our questions, and was overall a wonderful person! Lovely, clean room and facilities. While the pool was under repair, they offered us a pass to the YMCA which is great!