Hollywood Casino and Hotel Aurora

Reviews

• SM

  Sue Motley

  5 days ago
  5.0
  Our room was clean and very comfortable. The bathroom was big and the shower was amazing. They even provide a pair of slippers and 2 bathrobes. Classy. My only disappointment was the Italian Steakhouse Sorella by Giada. The service was amazing but most of the food was meh. The 10oz fillet was overcooked inside, the Lemon Shrimp Spaghetti was lukewarm (you only get 2 shrimps but they were tasty). The focaccia bread was greasy. The broccoli over roasted. I don’t know if I’d spend the money there again. Disappointed ☹️
• LH

  leshun bundage horton

  5 days ago
  3.0
  Nice location closer to the highway nice variety of games haven't experienced the hotels yet even tho I have comp rooms the restaurants in the atrium area not a good variety an they close way to early even on weekends the music from the live band sometimes is so loud you can't here your machines person sitting next to your waitress are visible but not really verible an as always the tables are priority
• KN

  katrice nicholson

  Aug 28, 2026
  5.0
  I booked two nights and was impressed by the rooms here at Hollywood Casino and Hotel. I got a great midweek price and enjoyed the casino and food. When checking out, the staff member Jasmine is who and what stood out. Jasmine is a customer service extroadinaire! She cared to ask me about my stay, made sure one of my minor problems were resolved and made sure the customer (me) was happy. I love to see exceptional customer service and I received that from Jasmine today. I will definitely return.
• GR

  Geraldine Rucker

  Aug 24, 2026
  5.0
  Restaurant Service and Cleanliness Concern Dear Management, I am writing to share my concerns about my recent experience during my weekend stay at Hollywood Casino Aurora. While visiting one of the restaurants on the Boulevard, I ordered a burger, fries, and a drink. After receiving my cup, I went over to the soda machine, which appeared to be turned on. When I realized it was not working, I went back to the counter and asked an employee about it. The employee asked the manager if the soda machine was on, and the manager responded that it was. I was standing there with my cup waiting, and eventually the manager came from behind the counter to check the machine herself. She then discovered that it was actually off and said she needed to get a key to turn it on. I had to wait for this to be taken care of, and there was no apology or acknowledgment for the inconvenience or the time I had been waiting. While I was waiting for my food, I looked around the restaurant. It was approximately 11:40 a.m., not long after the restaurant had opened for the day, and I noticed that the doors in the back of the kitchen area were extremely dirty. There appeared to be very little attention to detail when it came to cleaning. This was especially disappointing because Hollywood Casino Aurora is a relatively new casino, and I would expect the restaurants to be maintained to a much higher standard. Guests are sitting in these restaurants eating their meals, and cleanliness should be a priority regardless of how busy the restaurant is. I hope management will take this feedback seriously and address both the customer service and cleanliness concerns. Employees and managers should be attentive to guests, and the restaurant should be properly cleaned and maintained before opening and throughout the day. Thank you for taking the time to review my concerns. I would appreciate hearing how this matter will be addressed. Sincerely, Geraldine
• MM

  mjnuggets

  Aug 17, 2026
  1.0
  We came to play and did not stay at the hotel, even though a free stay was available. I wanted to provide an update and share a recent experience I had. Unfortunately, We had a terrible Time. Additionally, I wanted to report an incident that occurred last Thursday. My sister and I were in the Aurora area and stopped by Hollywood Casino to check it out. I was at the craps tables, which were very busy. Because of my condition, I cannot stand for long periods of time without it causing severe leg cramps when I sleep. I went over to an empty blackjack across the table and asked an employee in a suit if I could borrow a chair, but he refused my request. He has facial Gothee, bold head, glasses, medium build. Due to this experience, I am not sure if I will return to this establishment in the future. Sincerely,Preferred card holder.