Best Western Plus Caldwell Inn & Suites

Reviews

• SN

  Spencer Navarre

  May 12, 2026
  1.0
  I booked a room for me and my family to get away from a unsafe situation at my home. But even try to explain to the staff that the police recommend that we stay somewhere else for a couple night they said no to our booking. Apparently Best Western doesn't care about people's safe and police recommendations. I will never book with them again after this.
• JS

  Jordan Stanley

  Apr 30, 2026
  3.0
  The elevator is extremely slow, the concierge was not thrilled to be there, the rooms myself and colleague stayed in were both nice.
• HL

  Henry Legendzevycz

  Apr 22, 2026
  5.0
  Wonderful service, clean rooms and great breakfast!
• ML

  Mark Lencioni

  Apr 17, 2026
  5.0
  Perfectly located. All rooms are clean and staff is very friendly. I recommend this hotel to anybody that needs a place around Caldwell.
• MW

  Mimsy Whimsy

  Apr 6, 2026
  1.0
  AVOID THIS PLACE. We had to travel to Idaho for a funeral and I made a reservation online for 3 nights and the front desk had it recorded at 2 nights. We presented our online reservation via phone and they refused to honor it. The clerk that checked us in was passive aggressive and set to lord her authority over us so I avoided the conflict, paid, and went about my business. The online reservation indicated the amount we were to be charged at check in and it was very nearly 300 dollars MORE than what was indicated in the reservation price. The pet fee is not indicated anywhere I could find, 30 dollars PER DAY. We would have stopped the reservation process and gone elsewhere had this Best Western been transparent about the pet fee until we were at the front desk. So for our luxury price we received a barely serviceable room. The floor was so dirty on arrival that there were muddy footprints in the tub from walking with no socks on that floor. The shower curtain rod was broken and the shower curtain would not stay closed when bathing and you could see water damage on the back of the door as a result. The shower water pressure was very poor. It was akin to dumping a cup of water on your head repeatedly. The toilet rocked back and forth and would not flush completely due to water pressure. The bedding was clean but too thin and polyester city. The pillows look great but are under filled. The bed was so uncomfortably lumpy I had to sleep with my head at the foot of the bed to avoid the lumps and bumps. Also super squeaky and rickety feeling when you move. We normally stay at the La Quinta across the street and thought to give Best Western plus Caldwell Inn & Suites a try. In actual experience this is the Best WORSTERN Caldwell Inn & Suites. AVOID for a better nights rest. UPDATE: Found that we were given a floating room rate. Sneaky pricing on top of all. Not impressive. When your website reservation system does not allow the person making the purchase to see exactly the rate on every single day they stay, you are intentionally being non transparent. That makes you untrustworthy. Merely putting it in writing in one or two locations on your site is bare minimum warning, does not give any transparency on the rate you are charging on every day. What are you hiding?

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