The Grove Hotel

Reviews

• WA

  Wendell Alverson

  Oct 4, 2026
  5.0
  Great location, Easy access to downtown activities, friendly staff. If you're looking for a place to rest up and be pampered this is your place. Great amenities and very clean rooms. If you're into hockey, some of the suites open up to the hokey arena. The 4th floor has suites that open up onto a very nice veranda that has lots of furniture and places to hang out. The pool and workout areas are clean and amazing as well
• HB

  Heather Bovard

  Sep 29, 2026
  1.0
  I never write Google reviews but I feel compelled to on this one. My husband & I booked a stay here on our wedding night. I booked and paid for a king bed. We checked in around 11pm because our wedding ran until 10. The lady at the desk didn’t even mention that they had to change our room. When we got up to our room, there were 2 queen beds. We went back downstairs and were told that check in is at 4 and the rooms are first come first serve???? Although it may have said this in the fine print (haven’t looked), they still advertised this as a king room. This was very unfortunate as we didn’t want to sleep in different beds on our WEDDING night. If you’re going to advertise a king bed, provide a king bed. Super disappointed and won’t be staying here again.
• MD

  Michael and Melanie Donovan

  Sep 21, 2026
  5.0
  Wonderful stay and perfect location to everything. Great amenities too. Our room was spacious and the beds were soo comfy. The hotel accommodated our request for the top floor and we slept amazing every night, quiet and great view. Restaurants, bar, the Capitol are all walking distance. The hotel Trillium estaurant and bar itself is great. Drinks and food were delicious. The staff were sweet and respectful. Sean was one of the best, he was personable and really went out of the way to make sure all was good with everything every day we saw him. He made the stay extra special. Julie, the bartender was great, fun personality. We looked forward to hanging out with her when we were at the bar. Both Sean and Julie also gave awesome recommendations for restaurants/bars. Having staff like them with great customer service skills can really impact the clients stay. Everyone else also made the stay very welcoming, Rebecca, Rowyn, Tristan, and others. Great crew. Highly recommend and would definitely stay again next time we are back in Boise. Thank you!
• SB

  SCOTT BAUER

  Sep 18, 2026
  1.0
  We stayed here last year on the exact same dates, the 10th to the 14th of September for my wifes birthday.Last year was great. This year , anything that could go wrong did. I simply made a reservation for 3 nights through delta airlines and Expedia. Then we added an extra night so there was 2 reservations.I asked if I could prepay for the reservation for the last night and they said they don't let you prepay , which makes absolutely made no sense since I did it with delta and expedia , so I let that go. We check into the hotel and on the third night.They said we did not pay for the last night.However , they charged us for that night twice... their mistake. If they would let people prepay which , in my opinion , every hotel chain , I have status with has no issues except for this place. So now I have a charge for 2 nights and they didn't see the mistake. Then I go to check out the next morning and I have another charge on there. This was over $3300 on my credit card. None of the employees including the operations manager caught this nor did they think it was a big deal at all. If I was a younger person with let's say a thirty five hundred dollar credit limit, and I wanted to use my card for the next four or five days , I wouldn't be able to because the hold has still not left my account and today is the 18th four days after checkout. I can tell you right now without a doubt.This hotel has absolutely training skills.They have one manager I was told , and she's not even a manager that is out front and a c e o. So if you are the CEO in Reading this, I suggest you go to your hotel once in a while and watch what's going on, because the front desk staff has no idea what they are doing and if they do this to the wrong person, you're likely gonna be in a lawsuit.One of these days , which you will likely deserve. I can tell you without a doubt.I wouldn't stay at your hotel if you gave me a lifetime membership to stay there any day amount of weeks or years that I wanted to. Whoever you are as the c e o and the operations manager , you guys need to do some serious work with your hotel. I'm a p***** consumer that experienced the lack of care after making your mistakes and there is no excuse for this. You might wanna save the phony reply of we care , and all that , because if you really did , none of this would happen to begin with , there's too much to go into or I would even say more. Now today 9/20/26 and my card still shows a 2600.00 balance from this hotel. Extremely poor ownership/management of this hotel. For anyone reading this, there is several name brand hotels in the area that are way better.
• GG

  GhostRyderID

  Sep 17, 2026
  1.0
  Greedy terrible and lacking any humanity or empathy. My brother's health is failing and my sister was coming into town to visit him next month and reserved a room for three nights at The Grove for mid October. My brother's health took an abrupt unexpected turn yesterday and he's not expected to survive more than a few days. She is now coming in today and tried to change her reservation dates or cancel the reservation (almost a month in advance). She called The Grove and told them the circumstances of her brother dying, and they didn't care and would not refund her, simply citing their 3 nights billing cancellation policy on their website. Now she's out $1000, plus paying for a second hotel and is losing her brother to boot. Any place that has no humanity or sympathy and can't even accommodate a major family emergency will never see a penny of mine.

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