Holiday Inn Dubuque/Galena by IHG

Reviews

• MR

  Morley Roche

  4 days ago
  5.0
  We are having a great time at the Holiday Inn Dubuque ..... the service and rooms are incredible!!! They have a complimentary shuttle service as well which is prompt and convenient!!! We had Jeff as a driver and he was absolutely wonderful!!!
• JM

  Jennifer Marshall

  Oct 8, 2026
  1.0
  Unacceptable Room Cleanliness and Unprofessional Customer Service I was working out of town in Dubuque, Iowa, and booked a room at the Holiday Inn on Main Street. Unfortunately, my experience was unacceptable due to serious cleanliness issues and unprofessional customer service. When I first arrived, I dropped off my belongings and left to run errands and get something to eat. I did not inspect the room immediately because I had no reason to expect that a hotel room I had paid for would be in unsanitary condition. When I returned and prepared to take a shower, I found hair throughout the bathroom, including in the bathtub, across the sink, and around the toilet. The toilet was also extremely dirty, with what appeared to be feces on and underneath the toilet seat, along with additional hair. It was clear that the bathroom had not been properly cleaned. I then inspected the rest of the room before using anything else. When I pulled back the bedding and checked the pillows, I found small black hairs throughout the bed. It appeared that the sheets may not have been changed after the previous guest. The bed frame was covered in dust, and the telephone was so dirty that I refused to touch it. I had to use my pen to dial the front desk. The room also had a strong, unpleasant odor that made the experience even more uncomfortable. I immediately contacted the front desk and explained the condition of the bathroom and bedding. The employee offered to move me to another room, which I appreciated. However, when I went downstairs, her attitude and conduct were unprofessional. Rather than simply addressing my concerns, she questioned why I had not reported the issues immediately upon checking in. I explained that I was working out of town, had only dropped off my belongings, and had left to run errands and get food. I discovered the problems when I returned and attempted to settle in for the evening. Guests should not have to justify why they did not immediately inspect every part of a hotel room. It is the hotel's responsibility to ensure that rooms are properly cleaned, sanitized, and ready for guests before check-in. Her tone, body language, and overall attitude were rude and dismissive. As a front desk associate, she should have responded with professionalism, understanding, and an apology rather than making me feel as though I had done something wrong by reporting an unsanitary room. She told me that I could email the pictures if I had a problem. I confirmed that I would do so, as I had already taken pictures and videos documenting the room's condition. I was eventually moved to another room, which was thankfully much cleaner. However, that does not excuse the condition of the original room or the way I was treated when I reported these concerns. When I pay to stay at a hotel, I expect a clean bathroom, fresh bedding, a sanitary environment, and respectful customer service. These are basic standards, not special requests. I am extremely disappointed with this Holiday Inn location. The cleanliness of the original room was unacceptable, and the customer service made an already frustrating experience worse. I have pictures and videos supporting everything described above. I will not stay at this hotel again. Management should address both housekeeping standards and front desk professionalism to ensure that other guests do not encounter similar problems.
• SC

  Steven Cuttingham

  Oct 7, 2026
  5.0
  Wonderful stay. Close to everything. Shuttle driver and front desk staff were helpful. I will be coming back.
• RJ

  roxy Joe

  Oct 2, 2026
  1.0
  Scam alert. Be ware they will make a reservation in your name in the future and double charge you. They reserve room inaccurately. As soon as we cancel the rates went sky high
• JL

  James Lawson

  Sep 28, 2026
  5.0
  We had such a wonderful stay this weekend! My brother and I were in town for a wedding, and from the moment we arrived, we felt very welcomed. The young lady at the front desk who recently moved here from Kentucky was absolutely wonderful. Saturday evening was extremely busy, and she was handling so much at once, but she never lost her smile or her kindness. She also made sure my brother and I knew about the hotel shuttle, which was so helpful. The shuttle driver was very courteous and dependable. When we were ready to be picked up, it only took one phone call and he was there! It’s the little things and great customer service that can really make a hotel stay memorable, and the staff definitely did that for us. We had a wonderful weekend and truly appreciated how well we were treated. We would absolutely stay here again!

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