Best Western Plus Dubuque Hotel & Conference Center

Reviews

• MW

  Mary Weltzer

  5 days ago
  1.0
  Doesn't enforce their own quiet rules. Loud parties in the pool area after quiet time should be moved to the adjoining bar/restaurant. Requested no poolside when I booked the room. Request was not honored.
• MH

  Melissa H

  Oct 8, 2026
  4.0
  Quick check in. Desk staff was friendly during check in. Check out staff not as much. Long Walk to the rooms. Stayed here twice. Both times they had turned off the fridge in the room and it took hours to cool off. Not great if you have things you need to keep cold. Room was clean. Bed was on the firmer side. Shower was a little difficult to get hot water in the first room. Nice pool atrium with lots of skylights. An assortment of games like ping pong and air hockey. Fancy coffee dispenser in the lobby for guests. Not sure what breakfast was. They don’t serve till 7. Little bottle of shampoo and conditioner, 2 bars or soap, no lotion. Coffee pot, fridge, microwave in room.
• JA

  Jere A

  Oct 5, 2026
  5.0
  Friendly,efficient staff,convenient location for grocery shopping,on site good restaurant, convenient parking, enjoyed my 10 day stay.
• DG

  doug galeca

  Oct 2, 2026
  5.0
  I was very happy with my stay here. The pool and jacuzzi were both clean and had pretty good temperatures. 83° and 102° respectively. Room was typical for what rooms were. Management sent down a foldaway bed that slept fairly nicely considering that i am overweight. As good as it is, there is even more potential for the pool and gaming area, but as it stands now, it is quite excellent. If i had any complaint it is that management seeing my disabled brother put us at the far end of the hotel and neglected to mention an entrance near there. This forced him to caterwaul slowly across a fairly long distance.
• SL

  Steve L

  Aug 29, 2026
  1.0
  I'll update this if they call me back. So the rooms have all been renovated and are quite nice, minus the very thin bathroom doors. Tile bathrooms and nice wood vinyl flooring in the rooms made everything feel clean. The evening staff we encountered was great too. Pool, hot tub, and game area are nice. But that's where the good ends. Our room's AC didn't work properly which we found out an hour after checking in (ran kids to pool immediately before it closed at 10pm). After maintenance verified it was broken, we packed up everything and moved across and down the hall. Guess what? AC didn't work in that room either. The night manager was awesome and walked up with me to another room to verify AC worked before moving us again. The maintenance lady in the evening was also very sympathetic and said we should be getting some sort of a refund after moving so much. When we checked out the next morning, the front desk staff took no accountability and simply said, "Well we don't know anything about that. So we can't do anything" rather than asking what happened and trying to understand. I questioned the response, the front desk worker talked to the manager on duty (who wouldn't come out to talk to me even though I was being incredibly kind and simply asking if they were going to do anything), and finally came back to me with a business card saying I'd have to call the GM. Called GM immediately but the mailbox is full. So I asked front desk about that and they ensured me the GM had a message they took down and would be calling me. Still no call and everytime I call, I get a "the mailbox is full" response. I wasn't seeking much. An acknowledgement that they put me and my family out, delayed our bedtime, and wanted to provide some sort of "peace offering" would have been enough. Instead, no accountability taken and avoidance is what I got. First time in a BW Plus. Last time in a BW Plus.

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