Best Western Plus Dubuque Hotel & Conference Center

Reviews

• JL

  Jim Lang

  2 days ago
  2.0
  I stayed for almost a full week for work, the price was a bit rich for my blood but figured i’d still give them a shot. Well i walked in and there was a “crowd” of children literally jumping on top of game tables (pool, air hockey, etc) in the pool area, then to get to my room i had to walk right past the open pool area which was heavily smelling of chlorine. Once settled in, there were multiple children every night running and stomping thru the floors all hours of the night keeping me awake. i genuinely wasn’t pleased with my experience and am considering attempting to get a refund for the inconveniences of this.
• KK

  Kellen

  Aug 13, 2026
  4.0
  Exceeded expectations! It's no secret based on my other reviews that I'm a lifetime status holder of another brand of hotels. Well, that brand was sold out during my stay in Dubuque and our travel contact arranged for us to stay at the Best Western Plus. It exceeded my, and my group's, expectations. The staff and service were absolutely fantastic, so thank you. The rooms, while slightly older, were refurbished and most importantly SPOTLESS. The bathrooms were definitely a little more updated with LED light mirrors. The 7 Hills Brewpub is connected to hit through the convention center walkway and provides a quick way to get a bite to eat and drink. Lastly, for my fellow millennials, this place has some serious nostalgia-inducing vibes with the indoor courtyard and pool. This does make your room a little noisy, especially at night and during breakfast service, so bring a fan or white noise machine if you're a light sleeper. It's not a hotel I'd go with my wife for our anniversary or a birthday, but it excels at what it was designed for: an affordable option for business travelers and families on-the-road needing to let their kids blow off some steam.
• JL

  James Lawson

  Aug 11, 2026
  4.0
  Huge place with the biggest pool area we have seen staying in hotels. They have strict rules and the lady working on Saturday night was not nice and very rude. I gave it good stars due to the lady on Sunday morning. She explained why rules were in place and she was kind. She listened and didn't just speak over you. I will come back just because of her. I believe her name was Kay. Breakfast was decent, could have fresh fruit and biscuits and gravy. Ice machine broken on second floor.
• SC

  Steven Cuttingham

  Aug 4, 2026
  4.0
  Enjoyed our stay, during the weekend it did get a bit busy and loud but staff worked very hard to make sure policies were followed. When you check in you’ll have pool rules to sign and the amount of adults that didn’t follow scares you in today’s world. Staff keep up the great work. You were doing a wonderful job. Our room was not ready at check in time, they were understaffed but the staff there were nice and attentive. Carrie, really stood out, keeping us updated on our room, and had a huge smile everytime we walked through the lobby. Even when guest were not happy she tried her best. Our room was clean, only thing that was different was the fridge being off and door open when we arrived. Breakfast was filling, even though having biscuits and gravy as an option would have been nice. First Best Western that didn’t offer it. I will be back and will bring many more family with me.
• KK

  Kyle

  Jul 28, 2026
  1.0
  This hotel is an absolute clown show - badly run and maintained. They put me in the wrong room upon check-in, and instead of contacting me about the problem while I was away, they simply swept up my belongings and kicked me out of the room. When I came back and realized my key cards no longer worked, instead of being upfront with me about their mistake the front desk staff simply acted as if I remembered the wrong room number. When asked about my bag - they simply pulled it out of their office and claimed "this is a bag someone left behind maybe this is yours" - they knew in full they messed up and had to clean up their act, but didn't apologize in anyway when asked about why now my bag has been kicked out of the room I was initially in. (thankfully none of my valuable things like laptop and camera was lost) To management - your front desk staff are overworked and spend wayyyy to much of their time telling people the pool rules and where to find a staircase instead of verifying the room numbers they give people are correct. You need at least 2 staff during busy hours and tell them to cut to the chase when checking people in. Maybe its the small Iowa town vibe, not every interaction with guest need to take 10 minutes. The cleanliness and upkeep of rooms and esp common area also need to be improved. You can see food scraps inside vending machines and doors peeling and walls stained.

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