Staybridge Suites Davenport by IHG

Reviews

• JE

  Jacob Evans

  Aug 16, 2026
  1.0
  Tried to stay from the 2nd of August to the 20th. Had to do an early check out and was out the morning of the 16th. After telling them TWICE they still failed to document my early departure. Manager tried to gaslight me into saying they "had no staff to match the description of ONE of the employees" I told I was leaving. Dish washer in the rooms are broken and the staff of a dog friendly hotel begrudge the amount of a dog hair...in a dog friendly hotel.
• JP

  Jeremy Personal

  Aug 16, 2026
  3.0
  Rooms are nice. Happy hour was great (thanks Jessica!). Breakfast was great; the fresh fruit (blueberries, raspberries) were so nice! Now for the bad... the gym is horrible. It was nearly 80 degrees in there. The air conditioner apparently hasn't worked for a long time. The room was very dirty. It looked like it hasn't been cleaned in months. The yoga mats were disgustingly dirty. No clean towels. I've been to hundreds of IHG properties and this was one of the worst gyms. Great place but you guys need to focus on the gym!
• OO

  Oliver

  Aug 10, 2026
  1.0
  Do not stay here. My family booked a room more than a month in advance, only to be told shortly before check-in that our reservation had been given to someone else. We were not notified until about two hours before check-in, despite being told that the room had been given away roughly 24 hours earlier. When we called to address the situation, the general manager also tried to convince us that we had originally booked two rooms instead of one. We were confident in our reservation, and the way the situation was handled was extremely frustrating and unprofessional. What made the experience even worse was the attitude of the two employees we dealt with. Rather than trying to resolve the issue calmly and professionally, they became defensive and rude. We were even told that we should be thankful for what they had done and that they had done “enough” for us, despite the fact that they had given away a reservation we had made more than a month in advance. My son and other family members live in the area, and after this experience, I have made sure to let our extended family know not to book here. There are plenty of places that value their customers and handle problems with professionalism. Unfortunately, this was not one of them. The man that was the utterly most rude to my wife over the phone was Dave Davis, who is the hospitality manager of Kinsetch for Staybridge Suites. UPDATE: Dave Davis has my wife's name & number but has not called to resolve the issue yet. Proper professional customer service in the field of hospitality holds resolution as a priority. I would expect Dave Davis or his boss to reach out to my wife. I will follow up if someone actually does contact us.
• CC

  Carmen Correa

  Aug 1, 2026
  5.0
  Wonderful from the time you walk through the door! Easy check-in, clean room and best of all fantastic customer service from the staff. Jessica and Myrna were outstanding. Great choice for our Davenport girls trip.
• CM

  Charla McCreary

  Jul 11, 2026
  3.0
  I didn’t take any photos but I kind of wish I would have. Upon arrival I immediately noticed how the floors could definitely use a good vacuuming, there was stuff everywhere on the carpets. I chalked that up to it being a busy place since it was on the first floor. However, the next afternoon all the same stuff was still there and it looked worse at that point. The cleanliness of our room was just ok. There were definitely things that could have been dusted and cleaned better, including mold around the white caulking in the tub. Our sink was clogged which was annoying but we didn’t say anything to them because we didn’t want anyone in our room while we weren't there. It did eventually drain but it took a while each time we brushed our teeth or washed our face. The toilet didn’t want to flush half the time, and the bathroom all together just gave me the ick. The door looked awful, like it had never been wiped down. Just dirty… maybe needs a new coat of white paint? The breakfast was not great. My kiddo has food allergies so she normally eats the oatmeal and this oatmeal was reheated every day we were there. Not fresh at all. There was crust around the top by the third day so she ate potatoes and an English muffin with jelly. The yogurt bar had nasty looking strawberries and the yogurt was plain Greek (which is fine, but normally it’s vanilla). We’ve stayed in MANY Staybridge Suites over the years, we pick Staybridge before anything else normally because we trust them to be clean and we truly enjoy our time while we’re there… normally…. This hotel looks like it’s been rundown and not taken care of like the rest. Like it use to be a different brand hotel and they slacked on remodeling? I just think that if I had it to do over I would have maybe not stayed here. For almost $600 for 3 nights I definitely expected better. The staff was truly kind. I have nothing bad to say about their customer service.

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