Holiday Inn & Suites Council Bluffs-I-29 by IHG

Reviews

• SS

  Skye

  1 day ago
  5.0
  Great news, great variety for breakfast and great service. The only negative thing that I could say is that some of the tiles on the floor in our bathroom before loose and grout was missing. But that's not worth downgrading to a 4 star rating.
• TG

  Taran Gladwell

  Oct 4, 2026
  1.0
  Location is perfect and so are the rooms, but certain staff members on the desk are so rude. They need some customer service training.
• MS

  Mitch Spenner

  Oct 1, 2026
  1.0
  Got a room here for 4 night on a business trip on the 4th night they assumed I wasn't staying.... I never checked out or spoke with a representative. TheY rented my room to someone else at 10pm somone was given a key to my room and just comes in while I was asleep... almost scared me to death.. Front desk said it was my fault because the room was empty when they cleaned it... I paid for 4 nights.....
• KW

  Katherine Wynn

  Sep 13, 2026
  1.0
  Unfortunately, the experience was an absolute nightmare. At around 10:40 pm a group of more than 20 people gathered directly outside our window and became extremely loud. We could hear their conversations clearly over both the television and the air conditioning inside our room. We called the front desk several times between approximately 11:00 pm and midnight. Each time, we were told they would ask the group to quiet down. They did not. What was even more frustrating was that the staff seemed annoyed that we continued to complain rather than taking the situation seriously. Then, another group showed up on our floor. They were even worse. They were so loud that it genuinely sounded like they were inside our room. At this point, we contacted the hotel’s corporate office. It was now around 1:00 am and the group was in the room next to us and continued being extremely loud. We eventually went down to the front desk ourselves. A woman sitting at the desk told us she was off the clock and would get someone else to help us. The other two employees came out but initially ignored us, seemingly hoping we would simply leave. When they finally asked what we needed, we explained that we had been dealing with approximately three hours of nonstop talking, yelling, screaming, and hallway noise, despite repeatedly notifying the staff. What happened next was completely unprofessional. One employee shouted at another employee while using profanity, “You’re the manager, you deal with it.”The manager then said she would need to call the police because the group had already received multiple warnings. Another employee was contacted to go to the rooms and tell the guests to quiet down.While on the phone, the employee in front of us was extremely loud and dramatic, saying things along the lines of “everyone on the fourth floor is ******** about each other and that the guests needed to be told to quiet down or the police would be called.” Then, while one of the guests from the group was still in the lobby, she loudly identified our room number and said that our room was “down here complaining again.” That was completely unacceptable. We had every right to complain about being kept awake for hours, and staff should never have publicly identified the room of a guest who had been making complaints - especially when the people being complained about were still present in the lobby. We returned to our room, and it wasn’t until approximately 2:20 an that things finally became quiet enough for us to sleep. Then, at approximately 3:45 am someone pounded on our hotel room door and immediately left. When I looked through the peephole, nobody was there. Given that our room number had just been announced in the lobby in front of members of the group, we were concerned that this may have been retaliation for complaining. I obviously cannot say for certain who did it, but the situation made us extremely uncomfortable. At that point, we seriously considered checking out and driving the several hours home despite it being 3 in the morning. For $300 a night, I expect a basic level of professionalism, customer service, and consideration for paying guests. I understand that hotels cannot control every noise complaint or every guest who behaves badly. What I cannot accept is three-plus hours of excessive noise, repeated complaints being ignored, staff becoming hostile toward us for reporting the problem, and employees publicly announcing our room number to the very guests we were complaining about. The issue wasn’t simply that other guests were loud. The way the staff handled the situation was the real problem. This was one of the worst hotel stays I’ve ever experienced. The staff was rude, unprofessional, and seemed more frustrated with us for asking them to do their jobs than with the guests who were disturbing an entire floor of paying customers.
• KS

  Keith Shubkagel

  Sep 5, 2026
  1.0
  Holiday Inn Express Council Bluffs-I-29 Rating: ⭐️ (1/5 Stars) Review: If you enjoy walking through a literal sauna just to reach your room during a heatwave, this is the hotel for you. The 5th-floor corridors have zero active air conditioning and feel completely stagnant and hot.Unfortunately, the conditions inside the room were just as frustrating. The hotel uses an aggressive energy-saving motion sensor system that overrides the thermostat, shutting off the AC and letting the room creep back up whenever it fails to detect continuous movement. When you are trying to sleep, you obviously aren't moving around, which means the AC shuts off and leaves you stranded in a room too warm to rest in. My family had a room nearby and experienced the exact same issue. Instead of lowering the temperature, both of our rooms actively went up to 78 and 80 degrees. At best, the units would drop by a single degree before cycling right back up into the high 70s.I asked the front desk if the sensor could be disabled and was told no. I also called maintenance twice. The first time, the worker just walked in, looked at the unit, and left. After I called the toll-free complaint line, he came back out, claimed it was a thermometer issue, reset it, and checked a water line, but there was zero actual improvement. To make matters worse, the layout of the vent blows air off to the side rather than circulating it effectively through the room, and the AC unit itself seems locked down by management so guests have zero control over their own comfort.The entertainment and amenities were equally disappointing. The TV was barely working—the picture was incredibly fuzzy, looking like the old days of rabbit-ear antennas, and changing channels was painfully slow. Furthermore, you cannot even access the basic hotel Wi-Fi unless you happen to know your exact IHG membership number.The service was remarkably poor. The staff was incredibly rude and inattentive. At breakfast, they frequently let food and items completely run out, leaving the stations empty for long periods. Be prepared for the employees to literally tell you to move out of their way; they will not even wait a few seconds for you to finish filling your coffee cup because they clearly feel they are more important than the paying guests.Accessibility and parking are a logistical nightmare. There is not enough wheelchair parking, and honestly, there is no dedicated hotel parking at all. You are forced to park at the neighboring casino and walk a half-mile to the property. Ironically, the casino entrance gets closer parking options than the hotel itself. If you are traveling with elderly relatives or anyone with mobility issues, expect a massive amount of walking just to enter the building.On the minor plus side, the lobby is kept nice and cold, and the rooms look clean. But when you are paying good money for a hotel room and cannot even set a basic sleeping temperature, get decent service, or park safely near the building, it completely ruins the stay. If you happen to be part of the small percentage of people who love trying to sleep in 78 to 80 degrees, don't mind walking a half-mile from your car, and enjoy rude staff, you might be fine here. But if you actually need a cool, comfortable, and welcoming place to stay, run far away. I certainly will not be back and will gladly take my chances elsewhere next time.

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