Best Western Plus Altoona Inn

Reviews

• RB

  Richard Behre

  3 days ago
  2.0
  We were super excited to stay at this hotel, as generally Best Westerns are a very good hotel. Check in process was quick and without issue. The room we stayed in was a King bed and bathtub in room.. Multiple pieces of gum on the carpet in the room, tv was mounted at an angle, bathroom shelf was mounted on an angle, edging on the carpet was done very shotty.. grouting on the tub looked rough. The big kicker for us was to rent a room with a tub, the hot water ran for about 2 minutes then turned cold. This tub was HUGE! to fill this tub with 2 minutes of hot water every 10 minutes would take over 3 hours of time management to have a decent hot water bath.. That's absurd.. Overall room is the rating I gave. 2 stars.. Went down to have breakfast at 6am, the only 2 hot food options: the eggs and sausage were both cold at 6am when the breakfast opened. Overall service is 2 stars as well. Was hoping for at least a hot breakfast for the price we paid for an uncleaned room with gum on the floors. Definitely will not stay again.
• CK

  Cathy Keibler

  4 days ago
  5.0
  At the tail end of a 5 week road trip, staying in hotels all of the way, we have decided Best Western is the best value for our dollar, but this BW in Altoona far exceeded our expectations. Friendly staff, very clean room with many thoughtful amenities, comfy beds and close to shops, restaurants and nightlife. This is the nicest BW we encountered in our 6000 mile journey!
• VP

  Valerie Park

  May 11, 2026
  4.0
  Very odd decisions were certainly made by Best Western when they bought the Altoona Inn. To ignore the state of the walls, carpet, trim, tile, and faded decor, and instead install fancy futuristic touch-screen mirrors and light-up beds was...a Choice. However, our particular room (an extra large double queen) was at the end of the hall, where we had a view of an open field and the roller coasters. The biggest issue was that there was no way to plug the bath, which meant having to attempt to cover the drain with towels so I could give my child a bath (already made difficult by the super-elongated toilet covering most of the access to the bath and shower). Since the theme park season is about to start, I doubt any issues will be addressed before winter, so be aware of those when booking, and maybe bring along a suction cover to plug the drain if you have littles who are adamant about not using a shower.
• KM

  Kenny Moon

  May 3, 2026
  5.0
  Excellent stay. Here working and ended up staying an extra night. Dani at the front desk was wonderful and gave a great recommendation for supper. We I had to extend the stay, Kayla was very pleasant and accommodating. Good breakfast choices and variety of coffees. I would definitely stay here again when I return.
• SW

  Steph Williams

  Apr 13, 2026
  1.0
  Upon check-in, I was given a K room when I specifically moved to this hotel because it was one of the only hotels with QQ remaining. When I mentioned to the staff she very rudely snapped that I "canceled my room and then wanted it back and wss told this was all that was left". I had not spoken to anyone at the hotel, and said so. She essentially called me a liar and snottily replied "well it wasnt *talking* to anyone. It was via text". To which I still responded I hadn't done that either. Eventually she realized it was a different guest with a similar name and they scrambled to find an open QQ room. But definitely the worst customer "service" experience at checkin. I should've known what the rest of the stay would be like. Face of a/c unit was dangling off the unit, room had a very strong chemical smell. Mirror and shelves were hung at an angle, not level. Carpet looked visibly dirty. Room keys continously deactivated.(in 48 hours, we had to return to the front desk at least a half dozen times to have them reprogrammed. Including two brand new key cards.) Front desk staff was regularly MIA. Not their fault - it appeared there was only one staff member on site the majority of the weekend. Whixh is beyond asinine during a major sports weekend when the hotel was fully booked out. We were also told outright there was no housekeeping staff onsite all weekend. Which explains why the pool towels were gone immediately. Bathrooms off lobby were closed entire weekend. Which was frustrating when my child had to use the restroom and we were locked out of our room due to a faulty key. Again. And no one was available at the front desk to help. Quite literally the worst hotel stay I have ever encountered. The only reason we didnt walk out the first night was because there was not a single room available within 30 minutes.