Four Seasons Resort Maui at Wailea

Reviews

• CG

  christon garcia

  1 day ago
  3.0
  This was our second stay at Four Seasons Maui, and unfortunately this visit was much more frustrating than our first. We originally booked a Garden View room and were generously upgraded at check-in by Leslie, who is a manager, to a renovated Garden View Executive Suite. The suite itself was beautiful and spacious, but as soon as we walked onto the balcony I noticed we were overlooking a very active service/loading area. I asked the bellman hours of operation he said 9-5. I immediately had a feeling it could become an issue, so I called back down and explained my concern. Leslie was kind and said she would look into other options and call me back. The problem was that we were never given a clear timeline, so we stayed in limbo for hours without unpacking because we thought we might be moving rooms. Eventually, before dinner, I went back to the front desk myself and had to press for a clear answer. Only then was I told the hotel was fully committed that night and we would most likely have to remain in the room until the next day. Had we simply been told that upfront, we could have unpacked and enjoyed our afternoon instead of waiting around. To Leslie’s credit, she did follow up later that evening and let us know which room they were planning to move us into the next day. Unfortunately, the situation became much worse overnight. The service area below us became active around 4 AM and woke us up, and we later discovered there was also active construction next to our room. We had not been warned about either issue. We had actually been told work in the area would take place during normal daytime hours. At this price point, being able to sleep is the most basic expectation, and that night we simply could not. The next day, Anoush, another front desk manager who was assisting the property as part of a task force, completely changed the tone of the situation. She listened carefully, watched the video I had taken of the noise, acknowledged that it was unacceptable, and arranged for us to move to an Ocean View room in the quieter interior section of the resort. That room was not renovated, but we actually preferred it because the setting was peaceful and the view finally felt like Maui. While we waited for the room, they placed us in a private Sanctuary, which was a thoughtful gesture. Unfortunately, we then ran into another issue with the pool team. We were shown which Sanctuary would be ours, only to have it given away. The same thing happened again the following day. At that point, Lenny, the pool director and Ben our attendant stepped in and handled the situation extremely well. They apologized, took ownership, and ultimately comped the Sanctuary experience. Management also provided us with a resort credit and offered us a reduced rate to extend our stay by one night, which we accepted. I genuinely appreciated the recovery efforts, and several individuals—especially Anoush and Lenny—were excellent. But that is ultimately why this stay left me conflicted. At a property like Four Seasons, the most memorable part of the experience should not be how many service recoveries were required. The hotel did a good job making things right once issues were escalated, but many of those issues should never have reached the guest in the first place. I travel frequently and stay at luxury properties regularly, so I do not expect perfection. I do expect proactive communication, consistency, and basic awareness of things like construction and overnight operational noise when assigning rooms. Our first stay here was excellent, which is why we returned. I would still consider coming back because I know what this property is capable of, but this visit fell noticeably short of the Four Seasons experience we had expected.
• KP

  Kaitlyn Parker

  2 days ago
  1.0
  Beautiful property, but unfortunately the service did not feel like Four Seasons. This was our first stay with the brand after years of staying at Ritz-Carlton, and we left genuinely disappointed. Our “upgraded” room was located in an active construction area with drilling, hammering, materials in the hallway, and even screws on the floor. The nearby elevator was also out of service. When we raised the issue, the front desk response was essentially that we should be grateful because we had been upgraded two categories. My husband’s birthday was noted on the reservation and mentioned multiple times, but was never acknowledged. There were several other smaller service misses throughout the stay that, taken together, made the experience feel surprisingly impersonal. The resort itself is beautiful, which almost makes the experience more disappointing. At this price point and with the Four Seasons reputation, we expected a much higher level of hospitality and attention to detail. I also emailed the hotel directly with this feedback and photos of the construction conditions, I only received a response after posting a public review.
• AL

  ava leilani

  2 days ago
  5.0
  We had such an amazing experience at the Four Seasons Maui, and Michael truly went above and beyond to make our stay special. From the moment we arrived, he took wonderful care of us. He personally brought our bags to our room and took the time to show us around and explain everything our room had to offer. What really stood out was that his service didn’t end after check-in. Michael continued to check in with us throughout our stay to make sure we were enjoying ourselves and had everything we needed. His attention to detail, kindness, and genuine hospitality made us feel incredibly well taken care of. This is exactly the kind of service you hope for when staying at the Four Seasons. Michael is exceptional and absolutely deserves recognition for the experience he provides his guests. Thank you, Michael, for helping make our Maui stay so memorable! 🌺
• DM

  Delphine Mattatia

  Aug 18, 2026
  1.0
  WARNING: active construction site, and rooms away from it are apparently only for sale. Stayed August 2026. The resort is undergoing major works and we were told nothing — not at booking, not before arrival, not at check-in. Jackhammering ran from 9:00 to 17:30, in a wing that was left fully open and sold to guests as normal. There is no escaping it from the room. Here is what I find genuinely unacceptable. One hour before we raised the problem, we had been offered an ocean-view upgrade — for a substantial supplement. The moment we asked for a quiet room, at no extra cost, because of the noise, there was suddenly no availability at all. Rooms exist. They are sold to guests who will pay more; they are not offered to guests who complain. Management appeared to be discovering the issue as we described it, and had nothing to say about the rate — well over €1,500 a night. No alternative room, no adjustment, no meaningful apology. I ended up calling Booking.com myself, who cancelled our remaining nights within minutes. We left for another hotel. At this price you are paying for peace and for a standard of care. We received neither. Before booking, ask in writing for the construction schedule — they will not volunteer it.
• AE

  Andrew Enschedé

  Aug 9, 2026
  5.0
  I am amending our original negative review, in particular because of the way the staff responded to our concerns. It’s always easy to accept compliments, but when guests have concerns, the true quality of a management team comes through. To recap, when we arrived just past the guaranteed check-in time, we were told that our room was not ready and had to wait in the lobby for nearly two hours. We posted an initial negative review, and our disappointment was amplified once we got into our room, which was one of the older rooms on the property. By this point, we were so soured on the experience that we had made arrangements to move to a neighboring hotel. We had already visited several of the neighboring properties - and in fairness each comes with its plusses and minuses. However, two members of the management team came to speak with us and hear more about our reasons for leaving early. We were firm in our decision to leave and put the experience behind us. The team was willing to refund us and waive the early departure fee. One of the team members, Ashley, was extremely apologetic, understanding and, most importantly, genuine. She asked if she could check once more to see whether there was anything she could do. She returned with several alternative room options for us. Because of Ashley’s efforts, her genuine personality, and her clear determination to turn our experience around, we decided to stay rather than move properties. We truly appreciate the attitude of the management team and the attention given to us as guests. In the interest of transparency, the hotel is undergoing renovations to its rooms, and at present this is something worth bearing in mind when booking. However, having now seen the alternatives, it is clear that once the renovations are completed, the quality of the rooms will be excellent. As for the property itself, there are two pools for families and one adults-only pool. They are not particularly large, but cabanas are included in the resort fee. The beach is public, with hotel seating and daybeds set up during the day. The gym is outstanding, with top-quality machines, free weights and cardio equipment. Few hotel properties reach this level when it comes to their fitness facilities. All in all, I have to say that the service and customer care is top-notch. Thanks to the incredible staff at the Four Seasons, and Ashley in particular, what began as a very disappointing experience has been fully turned around. We are now looking forward to enjoying our remaining five days on Maui.

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