Four Seasons Resort Maui at Wailea

Reviews

• JG

  James Guo

  2 days ago
  2.0
  Booked Four Seasons Maui through Amex FHR. We checked in around 12 PM and had requested early check-in months ahead, but the room was not ready by the hotel’s guaranteed 4 PM check-in time. We only received the key around 4:23 PM. After entering the room, we found 10+ ground beetles/bugs inside and around the room. Even after additional cleaning, bugs were still present, and we had to move rooms late in the evening. This was very disappointing for a Four Seasons property at this price point. Management later acknowledged the issues and provided a reasonable resolution, so I am updating this review to 2 stars. The resolution was appreciated, but the stay experience itself was unacceptable.
• TT

  TC

  May 13, 2026
  5.0
  This was our first experience at a Four Seasons hotel, or any 5 star hotel for that matter. We now fully understand the hype and the price point that comes along with it. This has been the most magical week!! The staff is really what makes the hotel shine. Everyone is so thoughtful and welcoming. The rooms are spacious and the beds are very comfortable. The outrigger canoe is a must do—Jessie and crew were a delight. I can’t over state enough how much we have loved staying here. It’s truly been the best week! We can’t thank everyone enough for making our vacation a trip we will be talking about for years to come. Update to add because I made this review before we left: I wanted to recognize the sweet girl who did the cultural activities on 5/14. I did all 3 activities with her and had the best time! She was very personable and did a great job leading the way. We really loved the Aloha hospitality suite for late departures. It was such a treat to get the enjoy the resort before our late flight.
• AW

  Amanda Wilkinson

  Apr 30, 2026
  1.0
  This was hands down the worst experience we have ever had with a hotel. We stayed on the concierge floor at the Wailea Four Seasons for my birthday. The room was nice, but there was construction being done on the roof above our top floor room for the entire week of our stay. This was not disclosed to us when we booked the room or at any time before we arrived. Had we been made aware of this, we certainly would have booked our stay at another hotel. The construction was extremely loud and constant for hours during the day. For most of our stay this was a minor inconvenience, as we had excursions planned that took us out of the room for nearly the whole day. We only had to hear the construction for an hour or so each day when we were getting ready to leave the property. On our last day though, we had planned to relax in the room before flying home the following morning. When the construction became so loud that we could not even hear the television, we called the concierge to ask if it could be paused for a while. We spoke with Josh and Emma. We were told that this was not possible. When we asked multiple times why this was not possible, we were not given an answer. We were offered to be moved to a room facing the parking lot (we had paid for an ocean facing room). When I pointed out that a free room downgrade for an issue of the hotel’s own making did not seem like a fair solution, we were told that this was our only option. We have stayed at several Four Seasons resorts, and the level of service we have been shown here has been not just the worst we have had at a Four Seasons resort but quite frankly worse than we have had anywhere we have been. I am really shocked that anyone in the hospitality industry would treat guests this way-particularly for what we paid for the room. I highly recommend staying somewhere else than the Four Seasons Wailea-anywhere else. Even your reasonable concerns and requests will on deaf ears.
• LW

  Lance Wood

  Apr 29, 2026
  5.0
  Where do I even begin. My wife and I were here to celebrate our honeymoon and what an incredible experience it was. While the location sets the tone, it is the staff from top to bottom that truly drive the experience home. Everyone is so incredible with an honorable mention to Mae at the front desk and Mr. Phil (with one "L") at the lobby restaurant, along with Ben at the pool. Mae was incredibly helpful with getting us into an upgraded room that was nothing short of a dream! The view, the space, and the elegance were everything we were after and it is all thanks to Mae. Phil is the leader in the lobby and my wife and I had so much fun hanging out with a drink, listening to which ever live performer they had for the night, and watching Phil tirelessly navigate the floor, ensuring every guest was taken care of including ourselves. He made us feel at home and for someone like myself, that means a lot. And then there is Ben at the pool who was the local I was looking for. Someone professional but also a relatable family man who was beyond attentative and made sure our cups and plates never ran dry while constantly maintaining the spirit of Aloha. While I forget our housekeeping staff members names, they were also so incredible and I was so happy to run into them each day, chat about where we are from, our experiences in Maui, the culture, and the beauty of Aloha ma Maui. The location is incredible, there is a beautiful walking path that takes you to all the resorts, great snorkeling out front with the honu, and we chose to attend the Luau at Andaz resort just a mile walk down the coastal path. We also rented a car through the resort for a very reasonable price and drove north to Lahaina. We went diving at Black Rock as well as shopping around Lahaina to help give back to the community that is still entirely in a state of rebuilding. We also ate at Mamas and if you haven't yet, you need to. The food, service, and culture was everything we were after for our celebratory dining experience. Nonetheless, I strongly encourage anyone with the means to book a vacation here. Truly the best experience and dont forget to shop local, TIP WELL, hit up the local artisans, food trucks, and the mom and pop shops which are the fabric of the people of Maui. Mahalo nui loa to everyone at the Four Seasons and Mahalo nui i ka mokupuni nui o Maui. 🙏🏽🙌🤙🏽
• SK

  Shrishti R Kapila

  Apr 26, 2026
  1.0
  We stayed at this property for the first time as we typically choose Ritz-Carlton properties, and we were genuinely looking forward to experiencing the Four Seasons hospitality for our wedding anniversary. As a travel professional myself, I was also interested in evaluating the property for future client recommendations. Upon check-in, we were expecting a small welcome gesture in the room, especially given the occasion-such as a card or a simple amenity to acknowledge our stay. Unfortunately, this was not the case. We had booked an ocean view room at a premium rate, however the initial room provided did not reflect the category or value we had booked. After raising the concern, the manager was kind and responsive enough to relocate us to another room and later sent a bottle of champagne along with a note, which we appreciated. However, overall service consistency felt lacking throughout our stay. Interactions with staff felt indifferent at times, which was disappointing given the brand positioning and expectations associated with a luxury property. There were also notable maintenance and hygiene concerns. We experienced a significant presence of flies in both the bathroom and dining areas, which made basic comfort difficult. This was particularly uncomfortable during meals, as it affected the overall dining experience and raised concerns around cleanliness standards. We had dinner at Ferraro’s, where one server named Trent stood out exceptionally-his service was warm, attentive, and genuinely five-star. He was a bright exception in an otherwise inconsistent service experience. At the infinity pool, communication was unclear. We were initially informed there was a waitlist of six groups and were asked to wait for a text. After waiting for several hours, we returned to check and were then told entry was available and the wait was only for shaded seating. This lack of clarity was frustrating and avoidable. Regrettably, due to this experience, I would hesitate to recommend this property for high-expectation occasions such as weddings or luxury celebrations. A property of this level should ensure stronger consistency in service, clearer communication, and improved attention to hygiene and guest comfort.

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