Aulani, A Disney Resort & Spa

Reviews

• MW

  Mike Walters

  3 days ago
  2.0
  Too crowded, like Disneyland. My friend called it “LAX by the pool”. They have water attractions for kids, which is the only advantage. Everything else is not properly designed. You have to stay in line get towel wristbands every morning. You have to order breakfast by staying in line and then get food in paper boxes. Impossible to find vacant pool loungers (way too many people for the sis if property). Dining options are terrible - most are prix fix, $57 per kid, $87 per adult. We had to go to the Four Seasons next which was cheaper (can you believe it???). The ocean lagoon great for kids though and it is probably the only reason to go. You have to be a big Disney fan to enjoy all the suffering otherwise.
• AM

  Amber Marie

  Oct 16, 2026
  1.0
  The best thing about these trip was the Valet people and the people in the Pau Hama room when we went to pay and create our Mickey ears. I tried emailing reservations to see who the best person to contact was and no information was given. Silence. The rooms are not worth it, the beds in our room were atrocious, the pillows were very thin. There are better beds at Holiday inns. Your restaurant people should learn to not talk about guest close the guest and make it a great experience. Don't talk about guest, if you do, do it the back. Being partially deaf, reading lips has been nearly perfected. This happened for a character breakfast. Paying almost $80 dollars for an adult & child to eat. I get it, it's a Disney resort but the food was gross except for the fresh fruit. No I didn't complain because honestly after the waiter was talking to the other waiter about how the food was order because she has a problem with all meat except chicken. I wanted to get out. Pretty much all the food was kinda subpar. However the $40 refillable cup was great. Make your own Mickey ears. That was so so fun. Onto the boutique - it was $120. I am astounded that literally the only thing included was the hair, the make up which was next to none, and a sprinkle of fair dust then 30 mins and you were out. I know the rest was going to be additional. I should have skipped it and took my kid on a shopping spree. Just about everyone I encountered didn't look or sound super thrilled to be there. We were so excited to stay but will never stay again nor will we recommended anyone to stay there. There are so Many other beautiful places to stay for the ridiculous cost. What we spent there, Disney World, Disney land, hell even Disney Paris was so much better for the same cost! Super unhappy and still customer service is lacking when trying to contact them on who to contact.
• AM

  Ariel MoralesA

  Oct 10, 2026
  5.0
  Excelentes vacaciones con Mickey y Olu-Mel el hotel es mágico desde que entras se siente una combinación de la isla con Disney, tiene excelente entretenimiento acuático aunque la mayoría de las cosas no están incluidas como el arrecife privado y los complementos para alberca y clases, el río lento es genial y tiene dos toboganes uno abierto y el otro cerrado, la comida es rica pero muy caro, te recomiendo si van varios comprar las pizzas en el área de alberca muy ricas y accesibles, como mexicano no puedes descargar la app pero tienes opciones para ver las actividades diarias entre ellas a los personajes, aunque caminan por el hotel a todas horas, lo decepcionante de mi visita fue que no pude disfrutar el Luau ya que lo estaban remodelando, me hubiera gustado que lo anunciaran en su sitio para saber si ir o no ya que me enteré hasta que llegue al lobby, el hotel está lejos del aeropuerto pero vale la pena, por lo menos un día recomiendo desayunar con los personajes te gastas alrededor de 60usd por persona pero vale la pena, la playa está súper bonita y el mar tranquilo sin duda puedes pasar ahí una semana disfrutando el hotel
• JC

  Jason Cramer

  Oct 5, 2026
  1.0
  House keeping is a disaster. They have a card in the room about their house keeping schedule. They will only clean your room once within a whole week stay. However, they came by on a day they weren’t supposed to. We had the Do Not Disturb sign on our door. They said since they came by (which wasn’t a day on schedule) they then decided they weren’t going to clean the room at all during our stay, via a phone message :( I have a big family so we were planning to move our personal belongings for when they needed to clean. So we tried following their schedule. We went to the front desk the person confirmed to our face they weren’t going to clean, no sorry or anything. They eventually did later that day? I was going to let the interactions go, but then house keeping took my clothes. Claimed they didn’t have it and wasn’t in Lost and found. I realized I left some clothes in our closet after we checked out. I came right back to the hotel after check out, maybe 4 hours later before we had to get on a plane home. It was about $300 worth.. just sad to end a trip with that happening BUT It was a fun time otherwise. The luau could use more activities. The lazy river is definitely a top attraction and their beach is calm/safe for young kids.
• AT

  Ashley Thorpe

  Sep 25, 2026
  3.0
  This trip was supposed to be a once in a lifetime experience. It was my honeymoon and I feel as though Disney Aulani disappointed in many ways. First, when we first checked in we requested a Ocean view room. However, the room we originally got faced construction because currently the luau is under construction and so all we saw outside our window was dirt and equipment. Luckily the resort was willing to change our room. However, our next room's view was of the four seasons next door which is basically arms reach away. So we did not get the ocean view that we had desired. I will note that we stayed in a a deluxe studio which is much smaller and less efficient than I had imagined based off of photographs online. The location of the hotel was nice as it was right on the beach on the Ko'olina lagoon. Lonnie had a lot of activities and a lot of things to do. However, everything was done after 8:00 p.m. there was very little to do in the evening and it would be difficult to find a late night bite which is unfortunate. The other issue that my husband and I had is that one night when we went to one of the restaurants called the Olelo Room we had ordered the Godzilla sushi roll and I had fallen ill with food poisoning. About 8 hours later I had non-stop diarrhea and vomiting and I was bedridden for the remainder of our honeymoon. My husband went to the front desk requesting another night's day as we did not think I would be able to make it back home and to catch our flight due to how ill I was. The resort staff was rude and was unaccommodating. They charged us much more than what we had paid for the entirety of our stay for an additional night so we made the decision not to stay and I had to go back home feeling ill. I did not expect the staff to give us any discounts or benefit. However, I was deeply offended that after making me sick, the resort wanted to charge much more than what we had paid throughout the entirety of our honeymoon and then questioned if we actually did eat at the resort and asked to see my husband's receipt despite it being obvious that I stayed there as my husband was able to show the credit card information and I'm sure there were cameras that could show when we stayed there as we knew the exact time of when we ate our meal. The end of our honeymoon was quite disappointing. It was a wonderful trip and the island of Oahu is beautiful. However, Disney could do a lot better with their customer service.

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