Aulani, A Disney Resort & Spa

Reviews

• PQ

  Pilar Quintero

  4 days ago
  3.0
  El lugar visualmente es increíble, pero la organización es terrible. Para cualquier actividad tienes que reservar y su app jamás nos funcionó. Estuvimos bastante aburridos durante nuestra estancia. Hay demasiada gente en todas partes, es casi imposible conseguir una silla junto a la piscina y en general hay personas por todos lados.
• LM

  Lucy McKie

  Jun 15, 2026
  3.0
  Besides the BED BUGS, it was a good time. I called them to complain and the lady at front desk got upset with me. I gave her all my info and my room number. I told her if you go in there you’ll find the bed bugs and instead she just got upset at me. I emailed the customer service number and no one ever got back to me. Expected better from them.
• CC

  Chase Conerly

  Jun 2, 2026
  3.0
  I checked out of the Aulani Hotel before even arriving. I called a month prior to our arrival to see if something special could be arranged for my wife’s 40th bday. Ballons? Flowers.? A shout out at dinner? “No.” “No.” And “no” were the responses. I remembered wondering: Maybe this is just a Disney “thing” and that the place is so epic, the stay itself is more than enough. Well, it wasn’t. Not by a long shot. Admittedly, that initial disappointment was completely forgotten once my family and I arrived because the grounds are gorgeous. We excitedly checked in, grabbed some food and made plans for how we’d spend the rest of the day. Later back our room, I noticed the floor was wet. I have a 3 year old and one year old so something is always wet. But we hadn’t unpacked yet. Their water bottles were still tucked in our suitcases. I dismissed it and we all headed out to put the lazy in the lazy river. I woke up the next morning and saw that the wet spot had grown. And at this point, it was making a sloshing sound when stepped on. Based on the location, right underneath the wall mounted AC vent, it seemed to be a leak coming from the room’s cooling unit. It was Friday, my wife’s birthday so I decided I’d deal with it later. There was still the task of covertly receiving a bday cake and ballons from an offsite vendor because again, “no” “no” and “no”. So it’s now 8:30p and I’m at the front desk explaining the ever expanding, audible wet spot. The woman tells me that an engineer will be sent up to check out the problem and that it would probably take 30 mins. Once that was done, they would assess the situation and then probably need more time to clean up the water. My wife and I look at each other, both struggling to process this process and its effect on our kids’ bedtimes. Almost simultaneously, I hear my wife suggest (more calmly than she needed to be) that we be moved to a new room. The clerk immediately obliges. And even upgrades us to one with an ocean view. Great! But not really. It seemed obvious that she was following some sort of script that involved doing the least, until pressed to do more. Like how does a growing puddle in the middle of a room occupied by two kids not trigger some sort of human empathy and a resolution that doesn’t involve an “assessment”? After re-packing our stuff, we ended up in the new room after 10p, got the kids in bed and turned on the TV. The fact that there was a happy birthday message to my wife on the screen that didn’t show up on the TV where we started our day was just… Unfortunately, after that I found myself noticing things that maybe I normally wouldn’t have. • The hot water in the shower that took a little too long to heat up. • The concave mattress (in both rooms!) that cramped our bodies. • The room itself that was on par with just about every run of the mill Courtyard by Marriott. • The fluctuating internet signal strength that is easily bested by the aforementioned Courtyard. • Paying for things with the room key but having to swipe multiple times on multiple occasions. I’d also detail our complete exasperation with the Aulani app but at this point it’d just be piling on. And then there were the chicken shards. Chicken… shavings?? Dining at Off the Hook, I ordered the Chicken Bucatini. Days later, I’m still struggling to understand how the chicken was cut. Additionally, there were only 5-6 pieces… TOPS. The rest of the bowl was a vibrant green sea of thick, tasteless oil and fat noodles, 96% of which was left uneaten. Now that we’re back home, I realize the handling of the leak wasn't catastrophic. Neither was the food. Or the beds. But together, they revealed some issues that can’t be ignored: Beneath the marketing and the mythology was a resort experience that was painfully average. And the problem with magic is that it only works… until you start looking for it.
• RA

  Robert Arquila

  Jun 2, 2026
  5.0
  Disney Aulani is an amazing resort in Ko Olina. The rooms were beautiful, the property was spotless, and the staff went above and beyond to make our stay memorable. The pools, lagoon, and family-friendly atmosphere make it one of the best resorts on Oahu. The only downside is that it's a bit of a drive from Honolulu, but with everything Aulani has to offer, you may not want to leave anyway.
• RS

  RD Singh

  May 26, 2026
  1.0
  This is the third time I have stayed at this resort with my family. Historically we have loved this place but I have to say at this visit I did notice it’s looking outdated now. The waterpark and outdoor resort is fabulous and obviously a big reason why this is such a popular resort. My main complaint is with the room and the response from management. We have five people in our room and the configuration is a large king bed, a sofa bed, and a trundle bed. I slept on the sofa bed and I found it exceptionally uncomfortable and caused my back to be stiff. I don’t recall this being an issue in the past as I have slept on the sofa bed before. The room is also very outdated in the bathroom is outdated and I’m surprised they haven’t renovated this as the resort is 15 years old. When I tried to convey the concerns to management, there was not really any help, and they were not willing to accommodate us in any other rooms, which I found surprising. The best response I Got was to have engineering look at the sofa bed, which makes no sense. There’s nothing structurally wrong with the sofa it is just cheaply put together, and the bedding was not very comfortable. If you want good service, think twice about Disney, they don’t really care as they don’t need to as the appeal is there from the overall namebrand. Aside from this experience, the resort is very nice and everybody else is very very friendly. I’m just very surprised at the response that I got from management, which was very blunt and as a matter of fact. Probably the last time I would come here unless things change. Consider considering the exorbitant cost for these rooms, I would expect better service.

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