It was the Good, Bad, and the Ugly...
The Good: good view, okay location but nothing close enough to walk. Free parking.
The Bad: "Limited AC". The bedroom, hallway, and bathroom reached over 100 degrees from 12pm to 12am. It felt like sauna. Outside temperature was only in the mid 80s. Top floor so it traps the heat... no elevator! The Bedroom and Bathroom are NOT USABLE at all from 12pm to 1am. The floor smelled like wet mop. A Walmart can of Fabreeze took care of that.
The Ugly: Day 1: First day was unbearable. We arrived at 7pm and the unit felt like a sauna. AC was running full blast and turned on 3 floor fans. We left our bags and took off to go have dinner without unpacking. Hoping that it will cool down, it was still very hot when we returned. We emailed the host. We slept in the living room, on the floor, next to the AC unit. Couldn't sleep- back pain and heat. Day 2: We were told why the unit could've been hot. We decided to give it another try. Still way too hot. Slept in the living room. Day 3: I asked them we need move to another property because it was health risk. They said our money won't be refunded. That's fine. But they said the owner "graciously" offered 3 day credit. Besides, no vacant properties. So, we stayed. Day 4: They asked for our checkout time? Wait?? You "graciously" offered a credit for us to come back HERE if we checkout 3 days earlier?WHAT? Day 3-8: We just slept in the living room.
Do NOT rent! Unit #3310
AH
Ashley Humphery
Jul 7, 2026
We stayed here for my husband's 40th birthday and overall ended up having a great vacation, though it didn't start off the way we had hoped.
We arrived around 6:00–6:30 PM HST, but the office is only open from 8:30 AM–5:00 PM. Since there is no in-person assistance after hours, we had to call a number to receive a temporary key for check-in. While the process worked, it would have been reassuring to have staff available for guests arriving later in the evening.
Our initial impression of the condo was that it was beautiful, but it was extremely hot inside. We later learned that air conditioning requires an additional daily fee, and the portable AC unit is kept in a locked storage box that can only be accessed by staff during office hours. Unfortunately, this meant we had to spend our first night relying only on fans, making for a very uncomfortable night's sleep. It's also worth noting that the portable unit only cools the living room area and would not have reached the bedroom.
During our first night and early the next morning, we noticed some cockroaches. Being from Florida, we completely understand that tropical climates come with bugs, so we weren't upset at first, that they existed but would rather not have had to deal with during vacation. We reported everything to the office as soon as it opened. The staff assured us this wasn't uncommon for the climate and arranged to have the unit sprayed while we were out exploring, as well as unlock the AC unit.
Unfortunately, when we returned after 5:30 PM, we saw notice for bug spray but the AC was never unlocked. Throughout that evening and early morning- the true extent of bug problem became apparent and overwhelming.
At that point, we went to the office immediately once opened and was directed to the property manager, Victor, whom stepped in, and completely changed our experience. He was professional, empathetic, and incredibly solution-focused. He quickly found us the best comparable unit available and coordinated moving all of our belongings so we could continue enjoying our vacation without losing valuable time.
The second condo was wonderful—clean, comfortable, and we didn't see a single bug during the remainder of our stay. The bedroom AC made a huge difference, and we slept much better. The view was still beautiful, although this unit overlooked the pool and offered less privacy than the first. Even so, it was a very pleasant place to stay.
Overall, while we wish we hadn't experienced the initial issues and would have appreciated more staff availability outside normal office hours, we truly appreciated how Victor handled the situation. His customer service turned what could have been a very disappointing experience into a positive one. Because of how well the issues were ultimately resolved, we would consider staying here again.