Best Western Plus Executive Residency Rigby's Water World Hotel

Reviews

• VM

  Valentina M.C

  3 days ago
  4.0
  I arrived at the hotel around 12:00 a.m. on Friday, and Mr. David checked me in. He made me feel very welcome. He explained everything, including how to use the keypad in the elevator for security and what was available for breakfast. I also noticed his beautiful cursive handwriting. He has a love for pens, and I do too, so we had something in common. When I checked out on Monday, Chavis helped me. He is young, but he has natural leadership potential. He was respectful, very nice, and welcoming. He communicated so well, made eye contact, and acknowledged me by saying, “Yes, ma’am” and “No, ma’am.” I received excellent customer service from both David and Chavis, and they are the reason I wanted to write this review. I also spoke with the general manager, Mr. Mike. He is very knowledgeable about hospitality and was open to my feedback. I could tell he cares about working with his staff and making this the best hotel in Warner Robins. I only have a couple of small suggestions. The mattress protector seemed worn and fuzzy, and the sheets were very thin, almost like T-shirt material. They held in heat, and I could feel the fuzz through the sheets, so I had to turn down the air conditioning. Better-quality, more breathable sheets and a fresh mattress protector would make the room more comfortable. I also think the lobby could use a larger TV or a few more TVs. I really liked the decorations, especially the airplane and Air Force theme. Warner Robins has a strong connection to the Air Force, and I think showing that even more would be very nice. Overall, my stay was wonderful. I would definitely choose this hotel again. Thank you, Mr. David, for checking me in and making me feel welcome, and thank you, Chavis, for checking me out and giving me such wonderful customer service.
• SC

  Susan Childs

  Oct 4, 2026
  5.0
  Clean and quiet. The staff here are very friendly and accommodating.
• DC

  Daphne Condon

  Sep 6, 2026
  3.0
  Room was clean. Did not refresh the towels. Had to go to front desk to get clean ones and night guy was rude about getting me some others. No sugar in room for coffee. None at breakfast bar.
• DI

  d will made it

  Sep 5, 2026
  5.0
  This is honestly our go-to hotel whenever my wife and I are in Warner Robins. We’ve stayed here multiple times, and every time we come back, the experience is just as good. The breakfast is probably one of our favorite things about staying here. They have a really good selection, and it’s always nice having a good breakfast before starting the day. The rooftop bar is another plus it’s a really cool spot to hang out, relax, and enjoy the evening. But for us, the biggest thing is how clean the rooms are. We’ve stayed at plenty of hotels over the years, and cleanliness is something we pay close attention to. Every time we’ve stayed here, the room has been clean and comfortable. At this point, whenever we’re heading to Warner Robins, this is usually the first place we think about staying. It’s comfortable, clean, the breakfast is great, and the staff makes you feel welcome. We’ll definitely keep coming back!
• RN

  Rachel Yaffe Nady

  Aug 17, 2026
  4.0
  We enjoyed our stay at this Best Western. The rooms were clean and up to date. Breakfast was very good and had a nice variety. Our daughter loved playing in the pool. We were right next to the workout room, which was great for a morning workout. I would have given 5 stars, except for the fact that we had an issue with a credit card that was on file for our reservation. It had to be verified, which it was, but I had to use my card before it went through. I was told the charges would be reversed the same evening as check in. It’s a good thing I checked before we checked out because my card was still the one being used for the charges. Thankfully it was taken care of, but I shouldn’t have needed to do that. Also, my husband said that he smelled marijuana by the pool one evening he was there with our daughter. There was another group there as well. That should not be acceptable in a family environment. He did not tell the staff. It’s possible they were unaware, though I do think the pool area should be monitored by staff.

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