Best Western Atlanta Cumberland/Galleria Hotel

Reviews

• MV

  Ms. Victorious

  May 13, 2026
  1.0
  Run don't walk. Stay away from this MOTEL if you can afford to stay somewhere else. If I could give them a zero I damn sure would. Toilet don't flush, the room they gave me the door was open!!! Where in the hell do they do that at??? Many more issues I will keep you posted.
• MN

  Martin News

  May 9, 2026
  5.0
  I don't usually leave reviews .. but I couldn't leave satisfied without sharing my honest review at Bestwestern ! I was here before on a different occasion a few months ago and my stay wasn't very pleasant .. but I decided to give this location another chance and well this time around I had a very comfortable and pleasant stay , what made my stay even more pleasant was a young lady named Cindy she was so sweet and very helpful always had clean towels and clean room she made sure I got my room cleaned before arriving from my business meetings nothing like coming back to rest on a clean bed !!! Thank you Cindy and the HK on the 3rd floor !!!!
• AG

  Alex Garcia

  May 8, 2026
  5.0
  Best service !!! I had the pleasure of meeting Cindi she was so helpful and very nice , a housekeeper wasn’t available on the floor I was on and I needed towels and my bathroom cleaned and she was very quick with getting that done for me , thank you ms. Cindi made my stay very pleasant !!!
• FM

  Felicia M

  May 7, 2026
  1.0
  DO NOT STAY HERE/BUCKLE UP! If I could give 0 stars I would. The hotel is outdated. My fridge didn’t have any shelves the room didn’t have a trash can. The desk was so wobbly I thought it was gonna fall apart. Furniture old. The worst part about my room was that my tv didn’t work. The tv wouldn’t turn on at all. Yes the tv was plugged in and power button didn’t work. The nightstand with outlets and usb ports didn’t work either. Thank goodness I brought my power banks. A family member stayed across the hall and was annoyed at the constant beeping from the smoke detector. He changed the battery but it was still beeping. Then he also had a big dead roach in his room. Lastly, another guest staying there was cussing and upset because he was switched twice and his tv didn’t work in either room (I spoke with him and he asked me if my tv worked but I didn’t try the tv yet at that time). I’ll never stay here again.
• HD

  HAPPY Day

  Apr 25, 2026
  5.0
  I had an outstanding experience at the Best Western, and I have to give major credit to Ace for truly exceptional service. From the moment I arrived, Ace went above and beyond to make sure everything was smooth, comfortable, and stress-free. His professionalism, attention to detail, and genuine friendliness stood out immediately. It’s rare to come across someone who not only does their job well but actually takes pride in making guests feel valued—and that’s exactly what Ace did. Whether it was answering questions, offering assistance, or just bringing a positive energy to the environment, he made a lasting impression. Because of Ace, my stay felt more personal and welcoming than I expected. Best Western is lucky to have someone like him on their team. I’ll definitely be back, and I hope more guests get to experience the same level of care and service.I had an outstanding experience at the Best Western, and I have to give major credit to Ace for truly exceptional service. From the moment I arrived, Ace went above and beyond to make sure everything was smooth, comfortable, and stress-free. His professionalism, attention to detail, and genuine friendliness stood out immediately. It’s rare to come across someone who not only does their job well but actually takes pride in making guests feel valued—and that’s exactly what Ace did. Whether it was answering questions, offering assistance, or just bringing a positive energy to the environment, he made a lasting impression. Because of Ace, my stay felt more personal and welcoming than I expected. Best Western is lucky to have someone like him on their team. I’ll definitely be back, and I hope more guests get to experience the same level of care and service.

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