GLō Best Western Pooler - Savannah Airport Hotel

Reviews

• JM

  Jason Murray

  4 days ago
  5.0
  Very nice even though the elevator was broken
• CC

  Chynn

  Jul 23, 2026
  1.0
  I am extremely disappointed with my stay at this Best Western in Pooler. This has been one of the worst hotel experiences I've had. First, no one informed us at check-in that housekeeping only comes every other day. We came back to our room expecting it to be cleaned, only to find that nothing had been done. Then, on the day housekeeping was actually supposed to come, we specifically requested service—and no one ever showed up. Our room wasn't cleaned, our trash wasn't emptied, our beds weren't made, and we weren't given fresh towels. When I called the front desk, I was told they were short-staffed. While I understand that staffing issues happen, that is not an excuse for failing to provide basic hotel services, especially after we specifically requested housekeeping. To make matters worse, when I asked for clean towels, I was told I had to come downstairs and get them myself because they were short-staffed. I was traveling with young children and a baby. Expecting a guest in that situation to leave the room and carry towels back upstairs is completely unacceptable. As if that wasn't enough, the following day our room keys suddenly stopped working. We were locked out of our room even though we still had two full days remaining on our reservation. After everything else that had already gone wrong, this was incredibly frustrating. Being short-staffed is a management problem, not a guest problem. Guests should not have to chase down towels, go days without housekeeping, or be locked out of rooms they've already paid for. Communication was poor, service was poor, and the overall experience was unacceptable. I would not stay here again, and I would not recommend this hotel to anyone expecting basic customer service and hospitality.
• JO

  Joe Osmani

  Jul 15, 2026
  1.0
  Stay away from this filthy place,see photos
• AC

  Adam Cortese

  Jul 14, 2026
  4.0
  The room was great. There was a desk and computer chair so I was able to set up a laptop and multiple screens no problem. The chair was a good height for computer work. There is a water bottle fill up in the gym. The elevator takes ages - I though I was stuck in the elevator but it was just extremely slow. The breakfast was typical omelette eggs from a package or frozen and same for sausages.
• MM

  Michelle

  Jun 30, 2026
  5.0
  It is not a fancy hotel, but it is modern, clean, and definitely a good deal for a short stay. Overall it's a great place, though in my experience, the service is much better in the morning when the staff is upbeat and happy. The cleaning and kitchen staff were also very friendly and helpful. Breakfast is simple but enough to get you full, and the juice wasn't watered down, which is a plus. Service wasn’t bad at check in that evening, but the employee just seemed tired and didn’t offer much information. She did tell us the breakfast hours, but didn't mention where to find the elevators, the WiFi info, or check out details. Still a good experience and accommodations for the price.

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