Best Western Plus Savannah Gateway

Reviews

• TP

  Tamara Pomerlyan

  6 days ago
  1.0
  As we get in bed to sleep after a long drive, I saw a huge nasty cockroach staring at me. Wanted to take a picture, but he ran under the tv stand. We couldn't share the room with him. So we asked the front desk to refund us the money so we can go find some other hotel. They told us to call to get a refund. We called and emailed them. Were told we will get a refund, but never did. Gross and nasty. Will not stay there again.
• KP

  Konstantin P

  6 days ago
  1.0
  Terrible experience. We booked an overnight stay with my wife, as we were driving through the area, and need to stay the night. Booked online, checked in around 9pm, went to room, within 10 minutes saw a 3" cocroach. Went straight to the front desk, and she said her manager isnt there and will let them know in morning, gave me an email to email as well for a refund. We packed up, went to a newer hotel nearby. Lets say its been almost 2 months, someone reached out from Best Western, letting me know they will refund it shortly, but they never did! Even after emailing multiple times afterwards asking when will this be processed, emails were ignored. So rating it s 0 customer service for Best Western chail. Old is old. Get something newer. It had a smell as well, can tell its old, which didnt bother us until the visitor.
• TC

  Tracy Colburn

  Aug 16, 2026
  1.0
  **Management is non responsive to the executive relations contact for a billing refund after over a week's time, so due to this I have no other option than to report this hotel to the Code Enforcement office as well as the Health Department for their county. I will also dispute the charge on my card to request a charge back be issued. Absolutely unacceptable DO NOT STAY HERE! From the moment we entered the property, the condition of the hotel was extremely concerning. The hallways had a strong, musty/mildew odor that was impossible to ignore. The overall condition of the property was dirty and poorly maintained. The room door would not close properly. There was a gap of approximately two inches when the door was closed. It was difficult to close and lock properly. This is not merely a cosmetic or comfort issue—it is a serious guest safety and security concern. There was a large hole/damaged area in the wall. The floor was visibly dirty and had clearly not been properly cleaned. After walking barefoot from the bathroom to the bedroom, the bottoms of our feet were visibly dirty. We were provided with only approximately one-quarter of a roll of toilet paper. The hotel advertised an ice machine, and there were signs indicating where the ice machine was located, but there was no ice machine. Vending machines were also advertised, but there were none. While that issue by itself would not justify a complaint, it further demonstrated that the amenities being advertised did not match what was actually available. The condition of the pool was particularly disturbing. The water was green, dirty, and clearly not properly maintained, and there were turtles swimming in the pool. Based on its appearance, it looked as though it had not been properly cleaned or maintained in an extraordinarily long time. This was completely unacceptable for a hotel offering a pool as an amenity. I also noticed that many of the other room doors appeared to have similar problems, which makes this even more concerning. This did not appear to be an isolated maintenance issue with our particular room. Avoid at all costs!
• BH

  Bernard Hardge

  Aug 15, 2026
  5.0
  Very clean rooms, good customer service at the front desk, i had a very good experience at this hotel.I would recommend this to anybody that's traveling in the savannah area off of I- 95 off exit 94.It has a pool and the Breakfast was good. Not to busy and had available of rooms. Finally I was able to check in early. I had a very good experience at this hotel off of gateway.. Compared to some other hotels that's around this area off of gateway.
• AT

  amanda Taylor

  Aug 4, 2026
  3.0
  This hotel could be really nice. Convenient location, good price, but it seems like this whole area is less busy than it used to be and they're struggling. There were only 5 cars in the parking lot when we got there, and could barely feel the AC in the lobby. All the extra areas besides check in and elevators had the lights turned off and blocked off. Definitely got the vibe they were trying to save money. The layout of the room is great, but the ac wasn't on in the room and it was so humid that all the linens felt wet for hours. We cranked the ac, went to dinner and when we got back they were fine. What wasn't fine, was going to put a drink into the fridge, opening it up and finding old leftovers in it that weren't ours. Didn't make a big deal of that, but when we went to pack up and check out we opened the drawers to make sure we didn't leave anything and one of them had trash and another had someone's birth control. I don't feel confident at all that the rooms were actually cleaned before we stayed there. Breakfast was rough, and was even worse from how hot it was in the dining area because they weren't running AC. The room was quiet even though you could see the freeway, and the blackout curtains were great. It could be really nice with some operational changes.

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