avid hotel Savannah South - Gateway by IHG

Reviews

• SB

  Stanley Bird

  Aug 22, 2026
  5.0
  Oh, it's that was playing in fishing.It was easily located, downfall, was the raced car.Assembly at the hooters across the street, rubbing engines almost all night.But on the flip side, once you're in your room and the door closed, you can barely hear it at all.Customer service was good, although it would have been nice.If somebody had greeted us when we got out of the room to come to breakfast and ask how our stay was.But they didn't seem to really care that we were leaving or even staying, but they were attentive.If you walked up to them
• KS

  Kyle Stewart

  Aug 22, 2026
  5.0
  Clean, quiet, comfortable. An absolutely superb experience. My go-to hotel in Savannah from now on. Highly recommend, 5 stars.
• SS

  Sierra Stretch

  Aug 6, 2026
  4.0
  My husband and I stayed for a weekend with our dog so we could get a special trip in before our first baby comes. We booked through booking.com which isn’t necessarily our first choice and actually if you do this, be aware they aren’t fully transparent. I wasn’t made aware about a pet fee until after it was already booked and I went to seek out if I could change the dates. I looked for a pet fee upon booking and saw none. When I went to look for a date change or cancellation request, it had a disclaimer about a 75 dollar pet deposit and also something saying they don’t accept dogs over 50 pounds. I have a golden retriever and he is definitely over 50 pounds.. at this point it was booked and couldn’t be canceled and thankfully the hotel itself was very helpful and it ended up being fine. Our room was fine other than a couple small cleanliness things but I think they put all the people with pets on first floor so I’m assuming the rooms are not their best there. HOWEVER, my main reason for making this review is because there is most definitely a homeless camp in the woods directly behind this hotel. If you live in Savannah, I’m sure you’re used to this but obviously we weren’t aware of this upon booking and once we realized, my husband wouldn’t even let me walk our dog by myself out there. There is a very small grassy area designated for animals at the front but if you have a dog who insists on pooping with privacy as mine does, the tree line in the back is the only option. Any time we walked our dog back there, we were being watched and there was a time or two I felt pretty unsafe. I never leave reviews for anything but I felt the need to leave one to mention this because if I had been traveling by myself with my dog, this would’ve been a much bigger problem. I just wanted people with animals planning to stay here to be aware of these things! Otherwise, the hotel was great. It was a speedy check in. There were a few small things but nothing crazy that would’ve kept us from visiting again other than the location and extra fees. There were also several accidents that happened right by the hotel in the two days we were there so keep in mind, it’s a very high traffic area. That is all!! Sorry for the long review but this is the kind of information I like to know before paying for a place to stay!
• KL

  Katherine L

  Jul 31, 2026
  1.0
  I called to inquire about room prices and the price of pet fee which is $75/100. When stated I would call back to confirm a reservation as I needed to make adjustments to other plans Joshua stated, “Next time don’t call unless you are serious about booking. It is a waste of my time.” and hung up the phone. My tone was friendly and I never led him to believe I wasn’t serious about confirming. I actually was going to book the room but did not due to the rudest interaction. Costumer service was poor when I called back to talk to a manager to file a formal complaint. Kept being hung up on numerous times. Overall will not book with this hotel company ever.
• EW

  Elizabeth Wilson

  Jul 31, 2026
  1.0
  Terrible customer service experience. I called inquiring about booking a room tonight wondering different rates including a pet fees to see the total amount. I said “Amazing let me double check with my party about another situation to make sure this works.” The response I received unprovoked was “Next time don’t call unless you are serious about booking and waste my time.” I asked for their name and they hang up. I called back to receive the same representative so I got his name, Joshua, and I asked for the manager. Joshua claimed he never spoke to me, however, conveniently the line disconnected again after transferring me to the manager. I call back and a different representative answers so I again ask for the manager. She was extremely understanding and made sure my call went through. Unfortunately it was not to a manager but a guest service case manager which is not the same thing. Case manager apologized and basically that was it. A case number will be made and that’s all i got.

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