avid hotel Chattanooga South - Ringgold by IHG

Reviews

• MM

  Martinmurderous13

  Sep 3, 2026
  1.0
  Well first and foremost if you’re not a white person do not stop here, super uncomfortable. There is a lady at the front desk that treated me extremely horrible and called my phone while I was at work to tell me there was no room available on a certain floor even tho I never requested the top floor. My room after staying a week was only cleaned once and my bathroom supplies were taken by the cleaners on the following week stay. I’ve been at this hotel for about a month and I will no longer be staying here. I only choose this place because it literally the nicest hotel in the area but I’d rather spend the extra money and travel time to work than stay here.
• RR

  reggierules

  Sep 1, 2026
  5.0
  This was a great hotel traveling thru GA. Easy quick friendly ck in. Super clean room. GREAT comfortable night sleep (mattress, bedding etc). Loved the clean bathroom and walk in shower is a 5*. Appreciated the qrc code for the tv remote control. No more trying to figure out a remote! Lastly, breakfast hot items we took a pass on, but THANK YOU for having a GLUTEN FREE bagel!!!!!!
• AA

  Anthony

  Aug 27, 2026
  1.0
  Booked through MembersDeals, and unfortunately this entire stay turned into a frustrating experience from start to finish. After driving all day, my wife, son, and I arrived at the hotel and checked in. We specifically reserved a King bed room because we were traveling with our son and planned for him to sleep with us in the king bed since we were only staying one night. After unloading all of our luggage and taking it up to the room, we discovered that we had been given a room with two queen beds instead. I went back to the front desk and was told the hotel was overbooked and there was nothing they could do. I then contacted MembersDeals, and they advised me that I would need to file a complaint the following morning after checking out. We made it through the night with the two queen beds, but it was still an inconvenience, especially after specifically reserving a king room. To make matters worse, while in the room I found dead ladybugs underneath the blinds. I took photos and was prepared to provide them to management, but no one ever contacted me about them. The following morning, we went down for the complimentary breakfast. Since we were traveling with a young child, I asked where the high chairs were, only to be told that the hotel didn’t have any. I find that very disappointing for a hotel that offers a dining area and complimentary breakfast. When checking out, I explained everything to the front desk employee. She apologized but then told me, “At least you got a room,” and stated that because we booked through a third party, there was nothing she could do. I subsequently filed a complaint with MembersDeals. They contacted the hotel on my behalf and requested some form of compensation. The hotel denied the request and refused to even refund the difference in cost between the king room we paid for and the two-queen room we actually received. What is most disappointing is that management never even bothered to reach out, ask about the situation, or request the photos I took of the bugs. There was no attempt to make the situation right. Mistakes happen, and I understand that hotels can become overbooked. However, the way this situation was handled was extremely disappointing. Between receiving a room different from what we reserved, cleanliness issues, not having a high chair available, and management refusing to provide even a partial refund or compensation, this is not a hotel I would recommend. We will not be staying here again -Anthony & Jaden
• OF

  Olivia F.

  Aug 22, 2026
  5.0
  Stayed at this location twice this summer (June & August 2026) passing through on roadtrips and had a wonderful experience both times! Front desk and kitchen (breakfast buffet) staff are lovely! Facility is well kept! New, and quick elevators! AC units cool rooms down very quickly! Convenient and ample parking! Dog-friendly; grass accessible around all sides of building for pet relief!
• AA

  Andrew

  Aug 8, 2026
  1.0
  No refund after cancellation within cancellation period. Poor customer service. Rude management. I canceled the room within the cancellation period yet after multiple attempts contacting corporate who directed me to the local branch— the local manager Chris was no help at all. I contacted Chris twice via phone and he provided me with his email address to submit my cancellation information showing I canceled within the window. I have sent that information multiple times via email and followed up with phone calls. I have yet to receive a refund and it’s been almost two months. Chris was brash and rude. It’s clear that he is ignoring me which is no way to treat a customer.

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