Holiday Inn Resort Jekyll Island by IHG

Reviews

• DM

  Donna McMinn

  1 day ago
  1.0
  October 3 - 10 2026! My husband and I spend the week at this hotel! The lady at the front desk gave us the wrong room which was two queen size beds and we paid for a king ocean front suit. The first night we had to stay in the two queen beds room and she would talk her supervisor to give us a discount for the difference in the two rooms. She was so rude! The next day week got our King size suit and it was a big disappointment. The back door was so hard to lock and unlock, when it rained the water came in under the door and the carpet was soaked, they didn't bring us any towels, no toilet paper. We had to go to the front desk to get them many times. The maid service was terrible! The vent fan didn't work in the bathroom. The shower curtains were so old the floor was wet after every shower. The sheets were not changed all week and they never vacuumed the carpet or dusted the furniture. The furniture was very worn and out dated. They had only two ice machines and they were side by side in the front office for 4 difference buildings which was a long walk. The buffet in their restaurant was a joke very expensive for meat and eggs($22.00). Finally at the end of the week they had charged us full price for our rooms and they were rude about it. The manager got there after a long wait and finally we got our discount for the first night. I do not recommend this hotel. It was just a big disappointment as this was a Holiday Inn Resort!
• KW

  Kristen Williams

  3 days ago
  2.0
  This location is a bit tired. Rooms were very humid despite a/c and the carpets needed a deep clean. Our first room had air conditioning that could not be controlled nor turned off. We were moved to another room after maintenance came and couldn't fix the a/c. However, I had to call to the front desk to see where maintenance had gone and what was happening. As a sponsor hotel of the event we were participating in, there was no shuttle available to the event as it was an hour prior to the shuttle driver starting work. Very disappointing seeing as I called before arriving to confirm a shuttle. Hotel provided 2 "complimentary" coffee coupons for their "cafe" good for drip coffee only. No water bottle filling stations except for the second floor gym, which ran out of water the evening prior and clearly maintenance skipped that duty. Location is near the ocean and bike path.
• GA

  Gaya Arumugham

  Oct 3, 2026
  5.0
  I just left after the hotel had no running water. And then it was yellowish brown. When I arrived a few days ago the toilet didn’t work. I spent SIX HOURS with this same maintenance guy in and out of my room. I had NO privacy. And then today? The same maintenance fellow was now the shuttle driver. And he refused. REFUSED to allow me to get in. I have a cane. He told me to return my bike. He was over half an hour late picking me up. And then TWICE he told me to go return the bike. I said I already spoke to Valerie and the other employees. He looked me in the face and REFUSED. I will NOT be back to this hotel. He ruined it for me. He was rude. This is a ADA disaster. ***** I had to cha ge my review. This hotel SUCKS for a solo disabled traveller. My safety was compromised. And forget my comfort. No one cared. I have an invisible disability which causes crushing chronic pain. I travel alone because I have to. I left this hotel IN TEARS and IN PAIN.
• LD

  Lucille Dixon

  Sep 27, 2026
  1.0
  10/10 DO NOT recommend. View? Yes Room? No. 1) smells like there were pets here right when we arrived..as evidenced by the kibble and bits found on the floor 2) sheet? straight up dirty and nasty… also they were going to change the sheets and put the old dirty comforter back on… let that sink in. We had to ask them…if they had a clean top comforter. 3) shower………..even after we cleaned it… with OUR SUPPLIES from the gas station…still dirty. 4) cherry on top? We stopped by the desk this morning at 11AM to ensure our room was on the list to be cleaned…. We MADE SURE THERE WAS NO ‘DO NOT DISTURB’ sign… we took pics before we left because frankly I do not trust them nor their judgement after allowing a tenant to check in to a filthy room. When we were leaving we saw the housekeeper 3 doors down and was under the impression we would have the room cleaned. TURNS OUT WE HAD A SIGN ON THE DOOR AND THEY DID NOT CLEAN ANYTHING….. WHAT SIGN?!!!!! And WHERE?!!!!!!! Listen, if you DO NOT want to work here or for a hotel in this capacity the leave. As a paying patron with gas at $4.19 and pulling extra shifts for this vacation? For me to even be UNCOMFORTABLE sleeping in my own hotel room is truly disheartening. We have the door open to get all the stink and old carpet smell out. Hm. Greta views, everything else? Piss poor. Thanks IHG.
• HH

  Hazel

  Sep 24, 2026
  1.0
  Very Disappointing Experience — Not What I Expected from a Holiday Inn Resort I was extremely disappointed with my stay. The accommodations fell far short of what I expected from a property marketed as a resort and associated with the Holiday Inn brand. The furniture, draperies, and flooring were noticeably dated and in need of significant updating. I was also surprised to discover that the guest room entrance was exterior-accessed, much like a motel. This was not what I anticipated when booking a Holiday Inn resort. More concerning, I felt the photographs displayed on the reservation website were misleading and did not accurately represent the actual condition or appearance of the property. The guest room also had a strong, unpleasant odor upon arrival. I found the smell so difficult to tolerate that I contacted the front desk, and to their credit, the attendant promptly moved me to another room. Unfortunately, the replacement room also had a noticeable musty odor. Since pets are permitted in all rooms, I can only speculate that this may contribute to the lingering odors in the soft furnishings. Rather than being able to simply relax and enjoy my vacation, I found myself purchasing Febreze Fabric Spray Xtra Strength and spraying the room daily in an effort to make the environment more tolerable. It genuinely helped and became a necessity during my stay. I will say that Jekyll Island itself was beautiful, and I thoroughly enjoyed the sights and attractions. Unfortunately, the accommodations significantly detracted from the overall experience. My advice to prospective guests: look carefully beyond the reservation-site photographs before booking this property. Based on my experience, the accommodations did not live up to the resort classification or the expectations I had for the Holiday Inn name. I would not choose to stay here again unless the property undergoes substantial improvements and the accommodations are brought up to a much higher standard.

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