SureStay by Best Western Helen Downtown

Reviews

• SH

  Sara Hooper

  2 days ago
  5.0
  Location is perfect. Short 5 minute walk from most shops. Front desk was very kind and quick. Room was ready way before our check-in time which we appreciate. Rooms are very clean! We got a king bed with fireplace, spa tub and balcony. Balcony was overlooking the construction on the hotels right side. Not the hotel's fault, though. There are a lot of settling and creaky floor noises throughout the night, so be prepared if you have trouble sleeping/wake up easily. Overall we had a wonderful stay. If we stayed in Helen again, we would stay here.
• AJ

  A Jaynes

  May 10, 2026
  5.0
  Super clean and walking distance to town. The packaged breakfast was good, pastries, microwave biscuits, cereal, toaster waffles. But if you want a bigger breakfast they are walking distance to Huddle House
• DB

  durell barber

  May 8, 2026
  5.0
  Exceptionally great service. Had a great stay.
• PO

  Peggy Ohar

  Apr 7, 2026
  1.0
  I put my reservations in. I put in that I would like a floor level room and a walk-in shower, I have issues with my legs and it’s hard for me to get in and out of a bathtub. So upon check In I asked the girl at the desk if they sell my note that I put in on my reservations that I needed a walk-in shower and a first floor level room because they do not have an elevator and I told her I have leg issues the manager, or somebody was there and she was kind of rude saying that they could not give me a walk-in shower. She said they didn’t have any. They only have tub showers here, which is a lie. They don’t com accommodate people with disabilities very well at this hotel and it’s very upsetting. The shower was very slick. I will never ever stay here again. First stop I don’t like being lied to and second of all they could have accommodated me and gave me what I asked for. I paid money for This room I should get what I asked for. Anyone that is staying at this hotel please call before you make a reservation. I am so mad
• CZ

  Charity El Zein

  Apr 6, 2026
  4.0
  The location was perfect! We were able to walk to do most everything we wanted. The service was excellent! Every employee we encountered during our stay was friendly. The rooms were typical. The only issues we had during our stay with the room was the heat/air (Believe room number was 222, separate building, up the stairs & 2nd room from left end). We would set it on a temp, say 70, & you would start to feel cold and look at the thermostat says it’s 65…. Not sure if these are older units that should be replaced or if they just require some monthly maintenance. Also the bathtub would not hold water, the stopper had come halfway unscrewed, fixed it myself, no big deal. Breakfast was typical, Jimmy Dean sandwiches (bacon & sausage), boiled eggs, yogurt, cereal, bagels, toast, muffins, bananas & apples. Variety of coffee & teas as well as apple juice & orange juice and hot chocolate. The pool was decent. Pool area needs some maintaining, plants needed care and the area needed to be cleaned up of some debris, sliding doors along the sides need replacing…. One of the ice machines was down while we were there, finally able to find the other one with help from an employee. All in all, even with the few ‘problems’ I would stay here again.

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