Staybridge Suites Atlanta NE - Duluth by IHG

Reviews

• DB

  DON B

  6 days ago
  2.0
  On Thursday October 8, 2026 i called to see if I could either upgrade my reservation or to see if I needed to downgrade my room to get a room with a bathtub because most places have changed to walk in showers, which isn't a problem at all lol. So a guy picks up I ask about the bathtub and he says that the ONLY way I could be able to get a room with a tub is if I make my reservation through the IHG site... so now im confused because what does it matter how the reservation is booked. The he says he's a new employee he doesn't know much about the rooms, I ask if there is someone else i could speak to that could possibly have more information about which rooms have bathtubs, and his answer was No, he is there alone. Then he says have a good night as if he had helped me, which was odd because it's like man at the very least you could do is be more helpful im not asking for you to solve math equations. If not all a good majority of your job description is to help check people in. And what really topped it off for me was it seemed like he was about to hang up so I say to him if i was to look on the IHG website would it show me which room has bathtubs and he goes ( Im not to familiar with there main site but it should as long as I get a Bathtub Accessible room) then he says he can't keep going back and forward with me, in other words he can't keep having a conversation with me, and he hangs up. I canceled the reservation and booked somewhere else, because if the guy that supposed to be helping doesn't even want to do that imagine what else he doesn't do. It's just felt like I was talking to someone who has been getting pats on the back for sitting down an doin nothing for way to long. And im about 98% sure that even if someone from management was to read this comment nothing would happen, not even a retrain. Imagine how many other customers has come across this guy and decided not to book there anymore. It's like America has turn into a place where everyone feels they deserve a tip for doing absolutely the bare minimum.
• FB

  Fluker Brent

  Sep 30, 2026
  5.0
  Great location, service and rooms. The breakfast is above most FOR SURE, and the little 🥞 machine 😃. Spacious and very clean rooms. Respectable solid place. Worth every penny. Great atmosphere and in waking distance of Macdonald and American deli along with a plethora of plenty other restaurants 😀
• AH

  AJai H

  Sep 28, 2026
  1.0
  **Extremely Disappointing Guest Service — I Would Not Recommend This Property** I was extremely disappointed by the way I was treated at this Staybridge property. I was staying at the hotel next door, while my friends were staying at Staybridge. I went to the courtyard to meet them, but when I realized they were not there, my friends and I began to leave. At that point, an older woman wearing black glasses and with long hair approached us. She did not introduce herself or identify herself as a manager, but appeared to be a manager or someone in a position of authority. She asked if she could help us, and I explained that I was meeting friends who were staying at the hotel. She then told us that the property was private and that they did not allow people from outside the hotel on the premises. What was particularly troubling was that she then stated that she “knows all of the guests on her property” and that I was **not anyone’s guest**. The tone and manner in which this was handled were extremely uncomfortable and, frankly, humiliating. There was no attempt to simply verify whether I was visiting a registered guest. Instead, I felt that I was immediately treated as though I did not belong there and was being singled out. As a person of ethnic minority background, the interaction left me genuinely concerned that I was being treated differently because of my appearance or ethnicity. I cannot speak to the employee’s intent, but I can speak to how I was treated and how the interaction made me feel. There are professional and respectful ways to address a visitor if a property has a guest-access policy. Asking whom someone is visiting and verifying that information would have been entirely reasonable. Making assumptions about whether someone is a legitimate guest—and telling them they are not anyone’s guest without even attempting to verify it—is not. **Staybridge is part of a major hotel brand, and I expected a much higher standard of professionalism, courtesy, and hospitality. Unfortunately, this experience left a very negative impression.** I would strongly encourage hotel management to review this interaction, clarify its visitor policy with staff, and ensure that all guests and visitors are treated consistently and respectfully regardless of their background or appearance.
• VV

  Vinny

  Sep 10, 2026
  2.0
  My only real complaint about this hotel is the cleaning staff. It’s bad enough that they only clean your room every 5 days. But they can’t even keep up with that schedule. Multiple times I had to request cleaning and the front desk thought my room had already been cleaned. There was no light touch everyday, or any cleaning every 5th day. This is the worst IHG location I have visited when it comes to house keeping.
• CB

  Charles Bronson

  Sep 3, 2026
  2.0
  Asked for towels because I didn't get any new ones for 3 days and my shampoo and body wash dispenser was broken. This is what I came back to. Someone decided it was acceptable to walk around with wet boots on. They also didn't fully replace the towels or floor mat. Im here for work so I dont need to pay but based off that spit in my face I wouldn't stay here.