Holiday Inn Express & Suites Atlanta NE - Duluth by IHG

Reviews

• FP

  Frances Pearson

  May 13, 2026
  5.0
  The Best ! Everyone were great and I couldn't believe how special they made me feel ! I will be going back !!!!
• RM

  Rodney Martin

  May 12, 2026
  4.0
  This is one of the best Holiday Inn Express in the Atlanta area. The room was updated with very thoughtful furnishings. The staff was attentive to my needs. The location is good but, the bush at the entrance creates a blind spot when existing.
• LB

  Lisa Brodersen

  May 11, 2026
  5.0
  Great one night stay! About 5 miles from Gas South arena in Duluth! Clean rooms!
• KD

  kedesha douglas

  Apr 30, 2026
  5.0
  Front desk staff Corey was friendly and efficient, making check-in quick and easy. The hotel room was clean, comfortable, and well-kept, providing a pleasant stay overall.
• SY

  Stephanie Y

  Apr 15, 2026
  2.0
  Upon check-in, I discovered the toilet in my room was not functioning. When I contacted the front desk that evening, I was told there was nothing they could do until 7am the following morning and that no rooms were available for a transfer — despite two rooms showing available on the hotel’s own booking site that same night. The next morning I had to initiate every single follow-up myself. Maintenance did not arrive at the promised 7am. I called at 7:30am and again at 8:08am before anyone came up. In between those calls I received a callback from a staff member who asked if I needed a plunger, making clear she had no knowledge of my situation despite it being documented the night before. Staff gave me conflicting information about room availability multiple times throughout the morning. Maintenance eventually confirmed something was clearly wrong with the toilet and we were moved to another room. When I spoke with the GM, her initial response was that she could not issue a refund and offered only loyalty points. A partial discount was only offered after I repeatedly pushed back, asked to speak with the owner, and made clear I intended to escalate further. No resolution was offered proactively at any point — every step required me to advocate for myself. The room itself and the new room were fine. The issue was entirely with how the situation was handled — poor internal communication, no proactive outreach, and a management team that had to be pressured into offering even a partial resolution for a non-functional toilet.

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