InterContinental Buckhead Atlanta by IHG

Reviews

• RT

  Rachel Thompson

  May 13, 2026
  2.0
  I’m disappointed to be writing this because the hotel itself is beautiful, but our experience this past weekend fell far below expectations for a hotel at this price point. I brought my daughter to celebrate a friend’s birthday, and we decided to make it special with a girls’ overnight stay. We booked a suite with a pullout sofa and arrived around 3 PM, an hour before check-in. Since our room wasn’t ready yet, the front desk kindly stored our luggage while we waited at the pool. I was told I would receive a call or text when the room became available. By 5 PM, I still hadn’t heard anything, so I called the front desk myself and was told the room had already been ready. Frustrating, but not a huge issue on its own. The room itself was clean, lovely, and nicely appointed. Before leaving for dinner, however, I noticed there were no sheets, blankets, or pillows for the pullout sofa. I had already received a customer service text checking on our stay, so I responded and requested bedding for the sofa bed. I specifically mentioned we were heading out for dinner and asked if the items could simply be dropped off before we returned so we could make the bed ourselves. Unfortunately, when we returned later that evening, nothing had been delivered. After additional text messages and a phone call expressing my frustration, someone finally brought up two sheets, one blanket, and a pillowcase without a pillow. I ultimately had to use the decorative sofa pillows to sleep on. I made the first request for these items at 9:20 but did not receive them until 11:30-11:45PM. That level of oversight is disappointing anywhere, but especially in a suite specifically booked for its pullout sofa accommodations. Another issue was the noise. Although the room itself was beautiful, we were on the sixth floor facing the front of the hotel, and the overnight traffic noise was extremely loud. The biggest frustration came the following morning with breakfast. I booked directly through the hotel website, and the reservation clearly stated breakfast was included for two adults sharing the room. After breakfast, however, I was handed a bill for approximately $140. The restaurant staff advised me the front desk would remove the charges because breakfast was included in my booking. At the front desk, I was then told the hotel only provides a $60 breakfast credit — something that was never disclosed during booking and is not how the reservation was advertised. Even under that explanation, the charges still didn’t make sense. Instead of paying only for the additional breakfast beyond the included two adults, I was charged approximately $80 for a breakfast I had already prepaid through my reservation package. I requested a manager contact me on Sunday (Mother’s Day) because the front desk employee either could not or would not address the issue. I specifically asked that the charges be held until I could speak with someone in leadership. Shockingly, I never received a call, and my card was charged later that evening anyway. For a hotel charging premium room rates plus $62 for overnight valet parking, I expected far better communication, service, and follow-through. I used to stay at the InterContinental frequently years ago and always remembered it fondly. While the property remains beautiful, the level of service during this stay left a lot to be desired.
• KM

  K M

  May 5, 2026
  5.0
  I came for a birthday trip and this place did not disappoint. Between Elijah at reception upgrading our room and making sure we had tickets to events to Preston, Eric, and Timothy in the lounge taking great care of us every day, I could not have asked for more. The entire hotel is very clean and all of the staff was welcoming and attentive. Bonus points for the doormen here, too! They were fantastic at keeping the flow of cars moving and checking in with our uber drivers. This little touch made me feel extra safe while in their care.
• GH

  Gina and Coy Heath

  Apr 25, 2026
  1.0
  Don't go here unless you want to cry. nobody knows how to work or communicate and staff is horrible. while trying to get information people give you different signals and employees scream and act like you are extremely stupid when you are doing what they just told you to do. website is extremely unhelpful and innacurate and for the price i'm paying there should be excellent service. also NO FRIDGE OR MICROWAVE. mini bar is empty and TOTALLY could be used as a fridge but they lock it. when you ask if you can use it as a fridge they open it and then proceed to lock your food inside of it and never open it again. DO. NOT. COME. HERE.
• RO

  Rahsaan Overton

  Apr 24, 2026
  5.0
  My wife and I decided to keep things close to home for her birthday this year, and the InterContinental Buckhead did not disappoint. One night in and it was clear this was the right call. The location is hard to beat. Buckhead puts you right in the middle of some of Atlanta’s best dining and attractions, so whether you’re stepping out for dinner or just exploring the neighborhood, everything feels accessible and convenient. From check-in, the service set the tone for the whole stay. The team handled our Amex Platinum benefits smoothly with no back-and-forth or hassle. We received our room upgrade and breakfast for two without any problems. The room itself was cozy, well-maintained, and modern with great views of the skyline. What really stood out though were the personal touches. The hotel left a sweet treat in the room ahead of our arrival for my wife’s birthday, and later in the stay, a small box of chocolates was delivered to the room. It’s those little gestures that turn a good stay into a memorable one. Breakfast and the bar were both solid experiences. Attentive service, good energy, quality food options, no complaints. We didn’t make it to the pool or spa this time around, but both are available and look like great amenities worth exploring on a future visit. If you’re looking for a staycation option in Atlanta that feels genuinely special without having to fly anywhere, InterContinental Buckhead delivers.
• RS

  Rodolfo Samayoa

  Apr 19, 2026
  4.0
  I stayed at the InterContinental Buckhead for one night (April 12–13) with my family for an 18th-anniversary celebration. This was my first stay with the brand, and while the experience was mostly fantastic and definitely near the top of my list for Atlanta, there are some service "kinks" they need to work out to truly hit that 5-star mark. The hotel is perfectly situated in the heart of Buckhead, within a 15-minute walk to Lenox Square and Phipps Plaza. A huge perk is the complimentary house car, a black Cadillac Escalade, available for drop-offs within 2.5 miles. The driver was very friendly, though I do wish the service included pick-ups as well. The hotel layout is grand and elegant. The Windsor Garden courtyard is a standout with manicured hedges and lawn games like croquet and mini-basketball. The lobby features stunning floral arrangements and artwork. The heated year-round pool area is beautiful with plenty of greenery and a great vibe. However, we visited at night and found a broken plastic cup in the water and trash left by the hot tub. The lights were off despite the pool being open, which was weird. I also noticed the hot tub felt a bit over-chlorinated. While the hotel had a 2023 renovation, the gym equipment still feels slightly dated compared to the rest of the property, though the views of Peachtree Road are great. The staff was the main area for improvement. At 12:30 PM, the reception area was slammed with only two stations open. Despite having a confirmed 10:30 AM early check-in and upgrade through our travel advisor, our room wasn't ready. They took our numbers to call us when it was available, but we never received a call. When we returned at 5:00 PM, the lobby was still understaffed, zero concierges, an unstaffed bell desk, and only one receptionist. Our luggage hadn't been moved to the room as expected. Everyone we met was polite, but the staffing levels felt thin for a luxury property. The room was the highlight of the stay. For $319, our 488-sqf room (Room 2004) was modern, bright, and felt like true 5-star luxury. Massive TV, exceptionally comfortable beds with a heavy duvet, and soft linens. The Byredo toiletries are high-end, and the water pressure in the separate shower/tub was fantastic. We received a lovely welcome gift of sparkling water and a fresh fruit platter. The $10 daily minibar credit and $15 spa credit are nice touches. Turndown was a bit hit-or-miss. They tidied up but only left two chocolates for four guests and didn't lay out the robes or slippers. Could be better for a 5-star hotel. Breakfast was incredibly good. The French toast is a must-order, and the omelets and specialty juices were very fresh. Unlike the lobby, the restaurant was well-staffed and very attentive. Thanks to our travel advisor, breakfast was complimentary, which was a huge value since it normally runs about $122 for four. Overall, a solid 4/5 stay. The InterContinental offers the best luxury value in the city, even if it feels a tier below other luxury hotels in terms of service polish.If they iron out the staffing and maintenance issues, this would easily be a 5-star experience. I’ll certainly be back!

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