Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek by IHG

Reviews

• SB

  SS B

  Aug 14, 2026
  1.0
  Stayed here July 24–26 for a family reunion. While individual staff members at the front desk and the shuttle service were friendly, the overall experience was deeply disappointing. From the start, communication regarding billing was poor, with family members threatened with cancellations over locked cards without prior notice, and a billing error that charged another relative for rooms she had cancelled months prior. Cleanliness was a major concern: upon entering, we noticed spider webs, spotty curtains, and a very slippery tub. Worse yet, on our final night, I woke up to a huge roach crawling on the wall. Other issues included unreliable key cards, unsanitary breakfast setups, and questionable fees—including a $150 charge for stained sheets (despite incidentals existing for normal wear) and an unexpected charge for the conference room. Additionally, hearing staff members loudly complain and threaten to shut down the kitchen after a simple manager request was completely unprofessional. Unfortunately, this stay reinforced why IHG is not my go-to brand.
• BB

  Brianna Bolden

  Aug 7, 2026
  5.0
  Here’s a warm, concise Google review: ⭐⭐⭐⭐⭐ I had an exceptional experience thanks to Sheryl at the front desk! She went above and beyond to help me when I ran into reservation issues. Even though the hotel was sold out, she patiently helped me find another hotel, walked me through the entire process, explained the shuttle service, made sure my luggage was safe, and ensured my reservation was canceled and rebooked correctly without any hassle. It’s rare to receive this level of genuine customer service these days. Sheryl truly cares about her guests and takes pride in her job. She turned what could have been a stressful situation into a smooth and positive experience. Holiday Inn is fortunate to have someone like her on their team. Thank you again, Sheryl!
• JJ

  Jalen

  Jul 31, 2026
  2.0
  I rarely leave negative reviews, but my experience at this property was unacceptable. I was treated in a way that I believe was discriminatory and deeply disrespectful. Although the manager later apologized, the employee involved never accepted responsibility or apologized. What has been even more disappointing is the lack of accountability afterward. My case was escalated to IHG Corporate, and I was informed they have made multiple attempts to contact the hotel but have not received a response. As someone who works for a university that spends hundreds of thousands of dollars annually with IHG, Marriott, and Hilton for student and staff travel, this lack of communication and accountability is extremely concerning. I expected much better from an IHG property. I hope management takes this matter seriously and responds appropriately.
• EO

  Elizabeth Oliver

  Jul 23, 2026
  5.0
  My second time staying at this hotel. The rooms were clean, noise level was low and the desk staff was professional, informative and friendly. This hotel is conveniently near shopping and restaurants. I’ll be returning when I visit ATL again.
• SS

  Sunflowers&Sunshine

  Jul 21, 2026
  1.0
  The rooms had a sour smell in them. The tubs were filthy. We ended up cleaning the whole room with our own cleaning products that we travel with. Thank God we don’t travel without them. I wouldn’t recommend this hotel for anything. But if you must stay here, I will say bring air fresheners, Clorox wipes, and etc. However where it’s located at is nice. But the hotel itself is horrible. I will never stay here again when I travel to Atlanta. The lady with the locs is very rude and unprofessional. She is disrespectful and has a bad attitude. In the middle of our conversation she grabbed her things and left. The other staff members were nice and trying to help with the best of their ability. But I WILL NEVER STAY HERE AGAIN.

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