Holiday Inn Atlanta-Northlake by IHG

Reviews

• DB

  desmin b

  3 days ago
  5.0
  I had an amazing experience at this hotel, and I especially want to recognize Shanice and Daphne at the front desk. Both ladies were extremely professional, welcoming, and helpful throughout my stay. Their positive attitudes and excellent customer service truly made me feel comfortable and valued as a guest. They went above and beyond to make sure everything was handled smoothly and always greeted me with a smile. Employees like Shanice and Daphne are the reason guests want to return. Thank you both for making my stay such a great experience!
• CV

  Courtney Velazquez

  4 days ago
  5.0
  Happened to meet the owner who was so kind and friendly. Enjoyed the room and especially the bar/dining area. The drinks were good and the food was amazing (highly recommend the smash burger).
• EB

  Edith [Ebo] Barefoot

  May 5, 2026
  5.0
  Daphne welcomed us and was very professional & courteous getting us checked in. Alice was attentive and very courteous to us in the restaurant. Neeko was the chef in the kitchen and we had a Southwest salad with salmon & another with roasted chicken. They were OUTSTANDING! Thanks so much for a great stay!
• RB

  Ryan Burke

  Apr 28, 2026
  5.0
  EDITED REVIEW: In today’s day and age, it’s rare to feel like your dissatisfaction truly matters. However, this hotel will not leave you feeling that way. The front desk staff, manager, and general manager listened to my concerns, addressed them with care, discussed meaningful changes, and made amends. Each stay I’ve continued to book with them has shown noticeable improvement. The hotel itself has become much cleaner, the overall smell has improved tremendously, and the atmosphere feels fresh and welcoming. The staff has consistently been kind, professional, and accommodating throughout every visit. Even the breakfast has been wonderful, making each stay feel more comfortable and enjoyable than the last. I’m grateful to be so very wrong regarding my first review and to see this new management turn this property into a home away from home! Previous Review: Do yourself a favor, spend the extra $ a night and stay at the IHG - Tucker off the same exit. I have stayed with both hotels multiple times and this location has been a let down each time, aside from the smoking habits that linger in each hall, the staff’s comparison is night and day. The night staff refuses to allow you to request late check out, whereas the other hotel is gracious enough to learn my schedule and person by name and inquire about my check out time. This hotel’s night shift staff tells you that check out is at 11am and then hangs up in your face and refuses to answer your calls past that. As a night shift pediatric ICU medical professional it’s not only highly unprofessional, but incredibly stressful to leave an environment with such high stakes just to enter into such an unwelcoming environment such as this. Disappointed is an understatement. Trust me - do yourself a favor and choose the other IHG. This is a 24 hours place of service and your night shift staff should be trained accordingly. This hotel is lacking in all aspects of the word.
• DD

  Darius Day

  Apr 18, 2026
  5.0
  I had an outstanding experience during my stay at this hotel. From the moment I arrived, the staff was welcoming, professional, and attentive to every detail. The check-in process was smooth, and I immediately felt valued as a guest. The room was spotless, spacious, and well-maintained, with comfortable bedding and all the amenities I needed for a relaxing stay. The atmosphere throughout the hotel was calm and inviting, making it easy to unwind. I was especially impressed by the level of customer service—every staff member I encountered went above and beyond to ensure my stay was enjoyable. Whether it was answering questions or offering recommendations, they were always helpful and friendly. Overall, this hotel exceeded my expectations in every way. I would highly recommend it to anyone looking for comfort, quality, and excellent service. I will definitely be returning in the future!

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