Courtland Grand Hotel

Reviews

• VC

  Victoria Chen

  5 days ago
  5.0
  An Outstanding Hotel Experience – Highly Recommended! ⭐⭐⭐⭐⭐ This was our first time staying at this hotel, and we were genuinely amazed by the exceptional hospitality and service we received! The front desk staff Naval were incredibly warm, welcoming, and professional. They checked us in quickly and made us feel comfortable right from the moment we arrived. When we got to our room, we realized that the air conditioning only provided cool air and there was no heat. Since Atlanta was quite chilly that day, I contacted the front desk for assistance. They promptly sent a technician to our room, and within just two minutes, he had the issue resolved! He even replaced the air filter for us. We were so impressed by how quickly and professionally everything was handled. What touched us most was not just the efficiency, but the genuine care and kindness of the staff. Being away from home in an unfamiliar city, their hospitality made us feel warm, welcomed, and truly at home. Exceptional service, friendly staff, and a wonderful experience! We are so grateful for the hospitality we received and would absolutely recommend this hotel to anyone visiting Atlanta. We would happily stay here again! Five stars all the way! Highly recommended!
• RQ

  Reema Qutob

  Oct 8, 2026
  5.0
  I have to give a special shout out to Karima at the front desk because she went above and beyond to make my experience memorable. When I first arrived to check in I was in a pretty cranky mood and honestly I probably wasn't the easiest guest to deal with at that moment but Karima remained so patient and kind and professional throughout the entire interaction. She never made me feel like I was a bother and her calm and pleasant attitude made such a difference in turning my mood around. What really touched me was how thoughtful she was. I appreciated her service so much that I brought back some food for her as a small token of appreciation. Unfortunately she had already left by the time I returned so I wasn't able to give it to her. But when I came back to collect my luggage that I had stored I was lucky enough to see her again. It's rare to encounter someone who makes such a positive impression through genuine kindness. Karima didn't just do her job she made me feel cared for as a guest. Her patience and warm personality really stood out and I hope management recognizes what a great employee they have. If I could give more than five stars for her customer service alone I absolutely would! Thank you Karima for being so wonderful and making what could have been a stressful check in a much better experience. I'll definitely be coming back just to see her again!
• SL

  Sierra Lenhart

  Oct 5, 2026
  1.0
  I lost my diamond hoop earring and the front desk was rude and unhelpful. I was traveling in from Colorado and noticed at the airport going back home i was missing my earring. The last place i had it was on my hotel room. When i called the hotel the first time the woman at the front desk was very dismissive with my concerns and acted as if it was a bother. This earring is more than just an earring to me, and any item lost no matter what should be treated as if it’s a million dollars. I offered to pay for shipping if the earring was found, but was rudely told they don’t do that and I would have to travel from Colorado back to Georgia. Fast forward to today, i receive a call saying they weren’t able to find my earring, and they weren’t going to continue looking for it. i politely asked if they could keep me in mind if it is turned in by a future guest and she rudely told me “no, we don’t do that.” The monetary value of my earring does not compare to emotional value control that earring and it was dismissed as if I lost a q-tip. hire better front service staff. not to mention when checking in at 1 in the morning with nobody in the lobby the woman still took 10 minutes before she even adressed us.
• AA

  Ash

  Sep 29, 2026
  2.0
  Had a semi-decent stay during a convention in which I was staff. There was a miscommunication and I believed we were checking out on Monday afternoon as usual but this wasn't communicated to the hotel. No biggie, things happen. What WASN'T acceptable was staff banging on my door demanding I leave when I told them I was unaware and packing to leave, followed by them sending security less than 10 minutes later to trespass me. Mind you, I'm one person packing for four people in a room that we'd been in for a week and nothing was put away. I told them I was going as fast as possible but they hadn't even brought the luggage cart I requested because I couldn't carry it all myself. The security guy was nicer but I got all of our stuff out shortly after waking up in a ton of pain. I left my laptop bag in the lobby trying to leave in a hurry and it was stolen. So thanks for the lost laptop, iPad, documents, headphones and belongings. I had to call several times for them to even look in lost and found for my items and was always promised a call back. When I looked up numbers to complain about the service I was given the runaround. Now they just don't pick up. It was my first year trying a different hotel for our con and i was excited because I'd stayed here under the old management and loved it. And this year proves this will be the LAST I ever give the Cortland my money. The hotel is okay, the way they treated me was not.
• SA

  Sean Armand

  Sep 28, 2026
  1.0
  Extremely disappointing experience. I just drove 12 hours from Houston to Atlanta and specifically booked a room for 11 PM so that I could arrive around 7 AM and have a place to prepare for an important meeting. When I arrived, I was told I couldn’t check in because the reservation was considered a “no call, no show.” The problem is, nowhere in my reservation or booking information was I informed that I needed to call ahead to preserve the reservation, and when I asked the front-desk employee to show me where this policy was stated, she couldn’t provide anything. Even more frustrating, she offered absolutely no meaningful solution and showed very little concern for the situation. What made the experience worse was her attitude. She was dismissive, unhelpful, and communicated as though my situation was an inconvenience rather than something a hospitality professional should be trying to resolve. Patience, professionalism, communication, and basic problem-solving are the bare minimum in hospitality. I wish I had gotten her name, but she should be easily identifiable based on the interaction and the shift she was working. ( short natural hair African American women who looks miserable once you approach her, I’m sure It isn’t her first issue ) I’m not upset simply because there was an issue with my room I’m upset because there was an issue and the person representing your hotel made absolutely no effort to help resolve it. After driving 12 hours overnight for a professional meeting, the last thing I should have to deal with at 7 AM is an employee with a terrible attitude who can’t explain the hotel’s own policy or offer a reasonable solution. This was an embarrassing level of customer service for a hospitality business. Management should review what happened, including the actual reservation policy and the employee’s handling of the situation. Waiting for the refund which is another thing that’s a hold up

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