LEGOLAND® Beach Retreat

Reviews

• DS

  daniel stevens

  1 day ago
  5.0
  Had a wonderful time here with my family. Room was cozy, with separate area for kids and a porch to relax. Location was right across the street from legoland. Service was polite. Only issue is the buffet breakfast.... they rush people out quickly and refills are similar to "free drinks" at the casino. Pool is large and they have more security, than a "cartle compound." Pretty sure if a lighting strikes in Cuba, they will shut the pool down. The beach resort is actually on a lake, with a fence surrounding it and signs about alligators. Also you cant see the lake view.
• KP

  Kyle Pitts

  Sep 6, 2026
  1.0
  Upon arrival we didn't even take any of our items with to the room. We strictly went straight to the room to INSPECT FOR any bed bugs (that had been mentioned in a very previous post the day before we where to arrive), mold, dirty sheets, dirty floors, non functioning a/c or refrigerator. ALL of these things couldn't have been more perfect with the Exception of the very faint smell of urine as soon as we walked in. Very likely caused by the toilets bowl wax seal that is non existent because of the toilet rocking it was like being on a bucking bronc. Of course being a single always try and be prepared for anything Dad i had my trusted ozone deoderizer spray and knocked that smell out for our 2 nights stay. Bed, pillows, and sheets where spotless all clean and very comfortable. No stains on any of the mattresses, or towels as well. No bugs except for the occasional gnat sneaking in. Pool was great, awesome lifeguards, plenty of space , and activities for the kids. Legoland Beach Retreat you have to step up your game and refresh these rooms asap. You ARE losing business because of the lack of attention to these great little cottages. I really want to come back and stay again but ive never been very good at gambling and i can't take a gamble on returning here till you do some serious up dates with the rooms. Every single staff member was courteous, and helpful. The 1 star rating is for the room only. Everything else we give it 5 stars. Note: we did not eat at the Sandcastle restaurant on site. Good Luck
• BS

  Brielynn Scott

  Sep 6, 2026
  1.0
  ABSOLUTELY DISGUSTING. DO NOT STAY HERE. This was easily one of the worst hotel experiences we’ve ever had. We were booked for TWO nights and ended up leaving after ONE because we genuinely couldn’t get out of there fast enough. The second we walked into the room, we were hit with an absolutely disgusting smell that smelled strongly of mold/mildew. And as if that wasn’t bad enough, there was a stain on the bedding the moment we walked into the room. This is not what anyone should be walking into after paying to stay at a hotel. Then we discovered that the refrigerator was broken, which resulted in our breast milk spoiling. As parents traveling with a baby, this was incredibly upsetting and completely unacceptable. A functioning refrigerator is not exactly an unreasonable expectation for a hotel room. I spoke directly with the manager and explained everything that happened. Her solution? A “free stay” to come back within a year. Honestly, after sleeping in a room that smelled like mold, finding stained bedding, having a broken refrigerator ruin our breast milk, and having such a terrible experience overall, the LAST thing we want is another free stay here. I declined the offer and simply asked to be refunded for the second night that we did not stay. She refused. So to recap: disgusting-smelling room, stained bedding, broken refrigerator, spoiled breast milk, we had to leave after one night, and the hotel still refused to refund a night we never even used. A free stay is not a solution when your guests are so unhappy that they never want to come back. We also had MULTIPLE other guests ask talk about their horrible smelling rooms as well!!! Save yourself the money, frustration, and disappointment. We will absolutely never stay here again.
• DG

  Dr. Lindsay Ghannam

  Sep 2, 2026
  1.0
  Reading through these comments is quite frustrating. There are months and months of comments that the cottages are NOT clean. That there’s smell of mold. That there is dust and gunk built-up. THAT THE WATER PRESSURE IS NONEXISTENT. THAT THE WATER IS COLD. AT THE COTTAGES ARE OVERALL NOT WELL MAINTAINED. PATTERN? The property continuously responds that they appreciate the feedback and they will address it. it’s pretty obvious that that isn’t happening. We just booked a hotel for October 23-24. I can tell you that if we show up and any of these things are problematic, I will be taking close-up pictures and blasting them all over the Internet. That’s right. Facebook, Instagram, Google, TripAdvisor, yelp, Better Business Bureau. Will also be sending them to the Health Dept. I will also be reporting it to anyone and everyone who will listen. So stop commenting that you’re going to do something about it and handle it this is obviously a result of poor management. Take pride in your property and your job. The families that travel to your location pay a lot of money to stay there. They work really hard for that money, especially in today’s day. You’ve got less than two months before our family arrives so get in gear!!!
• AP

  Annette Percival

  Aug 19, 2026
  1.0
  Legoland Beach Cottages: A Disappointing Experience First and foremost, I would never consider staying at the beach cottages again. Upon arrival, you don’t enter a lobby to be greeted and checked in by a friendly staff member. Instead, you pull up to the guard gate, and a person takes your identification, credit card, then hands you keys, and a map. Since another car is waiting behind you, it’s challenging to get any questions answered. To reach the park, you have two options: take their shuttle, which operates every 15 minutes, or drive yourself, which provides free parking. However, the walk to the park entrance is still quite long. The housekeeping was satisfactory during the first few days. However, on the third day, when our baby was having his midday nap, they arrived at the door. I requested that she bring me some fresh towels. while she was inside, Unfortunately, she was on a speakerphone, talking loudly in a different language after we had informed her that the baby was sleeping. On the day we checked out, we were busy taking care of our toddler and packing up. We missed picking up a pair of sandals and his Lola blanket. We immediately contacted the resort and sent a link to fill out a missing items request. We waited a few days, but when I called to speak to a supervisor, they informed me that they didn’t have the items and would check and call me back in two days. As of now, I haven’t received a call back, and they haven’t found the items. I’m puzzled as to how they could miss a pair of sandals and a very nice blanket when they clean a room. While we may consider returning to Legoland and giving it another chance, we will definitely stay at either the Legoland hotel or the pirate hotel in the future.

Frequently Asked Questions About LEGOLAND® Beach Retreat