Holiday Inn Express West Palm Beach Metrocentre by IHG

Reviews

• SF

  scott field

  Jul 22, 2019
  4.0
  renovating. still quiet
• JK

  Jim Keffalas

  Sep 28, 2017
  1.0
  Where do I start? At check-in, manager on duty refused to give me a one page photocopy of the sign-in contract which I needed for reimbursement and employer. I travel 30 - 45 nights a year - I never had a check-in staff personal refuse to give me a one page document I signed. She said in 9 years she worked there - I was first person to ever ask for a copy. Tha's nonsense and poor customer relations. Then, my reservations which were made over a month earlier were for a king bed. She told me none were available and the only room available was a double bed. Now to the facility and rooms - loose toilet seat, surround in tub is damaged and looks bad, no ceiling in the closet - exposed pipes and looked nasty, carpet was sticky in several spots, TV was Direct TV with a convoluted channel setup - took a long time to just find local news affiliate for ABC and NBC, air conditioner was very loud - hard to sleep, coin operated cloths dryer on first floor had out of order sign for several days, tight parking - had to wait for someone to leave to park the first night, and mattress was terrible - big valley in middle (obviously needs replaced), and more - but final word is I'll never stay here again on a trip to WPB - I have stayed at other hotels in WPB in same price range that had no issues. Look elsewhere. This hotel is the worst IHG hotel I have ever stayed at - certainly not typical of IHG - this hotel lacks proper management and upkeep - IHG needs to intervene.