Holiday Inn Tallahassee E Capitol - Univ by IHG

Reviews

• SC

  Scott Cummings

  Aug 20, 2026
  5.0
  We stayed at this Holiday Inn for the first time while moving our daughter back to FSU. Wow! So much better than many of the other local hotels we've tried. We were absolutely delighted at the service we received here. From the front desk staff, to Chris the chef, everyone worked very hard to make our stay great. The lobby and dinning room are so welcoming and the snack and food selection is superb! The rooms were spacious and clean. Chris made it a point to come out and talk to me and my daughter and got to know us. I was floored when he remembered my name the next day! We will be rebooking all of our future FSU visits here. Thank you so much to everyone who works hard to make this a great place to stay. Well done.
• JH

  Jeffrey Heath

  Aug 17, 2026
  4.0
  Parking can be a bit of a nightmare, as they share a parking lot with two official office building. Plenty of spaces but you may not be able to park close to the front door. . The rooms are immaculate there housekeeping takes serious pride, in making sure the rooms are clean. . There was two things that let them down breakfast price $15.99 each for buffet breakfast. I was a little taken back by that. Usually included in your stay. I would of loved to have given a five star, because the lady that check us in was absolutely a top notch employee, (5 star). Thank you for your warm welcome. However, the mean looking Asst General Manager, that I met first thing the next morning, Wow, Put a smile on your face, for goodness sake. All in all nice place to stay.
• PP

  Parisa Pirouzi

  Aug 15, 2026
  2.0
  There is no service. No water in the room. Only 2 small towels. We had to ask for more towels. They don’t even have a safe on the room .
• HH

  Hannah Hoover

  Jul 19, 2026
  1.0
  I have had multiple bad experiences here. The first time, it was due to an extremely rude front desk staff member. The manager “apologized” by giving me 1,000 points… I then spoke to another manager via email and he said she should have given me at least 5,000 points, then awarded me the difference, which I still thought was barely enough. The next time, there was a HUGE roach in our room and the front desk lady said she couldn’t do anything about it and that we had to deal with it OURSELVES… So we killed it and then went downstairs to show her the video of it in our room and the second video of us actually killing it. She didn’t even apologize, just said “it probably came in from the vents” and offered no resolution whatsoever, she didn’t even care to LOOK AT THE VIDEOS!!! Then today, I called the front desk 4 or 5 times around 7:15am and nobody ever answered, it just kept ringing and ringing. So I sent two texts around this time as well. It is now 11am and nobody has replied to my messages or called me back. They literally have horrible customer service here and they don’t care about you as human beings, let alone PAYING customers. It’s honestly appalling. Mady is great and so is the dining staff, but other than that, it’s embarrassing to call yourselves customer service. Only reason we’ve stayed here recently is due to the cheaper pricing but I’d rather stay elsewhere for $10-20 more if that means we’ll actually get treated decently. Train your staff better, nobody seems like they wanna be here and they seem miserable… And then they take it out ON PAYING CUSTOMERS!!! I don’t think we will be back, we’ve been treated poorly 90% of the time we’ve stayed here, which sucks because the rooms are pretty good and we love the pool, but if your staff doesn’t understand basic human decency, why would we stay again?
• BC

  Bailey Cooper

  Jul 18, 2026
  5.0
  We arrived at 3:30am exhausted and just looking for a place to sleep, the woman at the front desk was AMAZING. Truly an angel. We had had a terrible experience at another hotel before driving to this hotel. And the front desk woman was SO KIND AND UNDERSTANDING!! The absolute sweetest woman. The rooms were clean, the beds were comfy, and the staff was the best. Thank you holiday inn!

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