Holiday Inn Express & Suites Sanford- Lake Mary by IHG

Reviews

• SR

  Syed Raza

  Aug 28, 2026
  5.0
  Super clean, friendly, and welcoming! I love staying here whenever I’m in town for work. The staff is always so nice and understanding, especially when I need to check in a little early because of my flight. It’s always a great experience staying here, and I’ll definitely keep coming back!
• OC

  Oni Cash

  Aug 26, 2026
  1.0
  The Front desk receptionist was very rude. She stated she was the manager and then when the answering service called to get her name because she stated it too fast, she told them there was no manager or property and still refused to give her . I have been trying to get my partial refund back but the general manager has yet to respond to let the Booking know that I was a no-show so now partial of my refund is being held because the general manager has failed to respond. I have also contacted corporate about the discrimination that was shown to me from the front desk representative who would not state her name that worked on August 26 of 2026 mid shift. I have been dealing with this issue for six days now so now I guess I’m just supposed to count my money as a loss because I booked through booking sad situation I highly would not recommend. Not to mention, I was also told that I could not speak with the general manager because my issue wasn’t with the general manager, so the general manager will not be speaking with me is with the front desk reception stated.
• TR

  T- REX

  Aug 22, 2026
  3.0
  The hotel was very clean, and the complimentary breakfast buffet was one of the highlights of our stay. There was a good selection, and the breakfast was definitely above average for a hotel. Unfortunately, the biggest problem was the location next to the freeway. The traffic noise was extremely loud throughout the night, and we were unable to get a good night's sleep. The beds were also not particularly comfortable, which made the sleeping experience even worse. Overall, the hotel itself was clean and well maintained, and the free breakfast was excellent. However, because a good night's sleep is one of the most important parts of a hotel stay, the heavy freeway noise significantly affected our experience.
• SI

  Saadia Ishfaq

  Aug 11, 2026
  5.0
  I had an absolutely wonderful stay and was so impressed by the staff! ✨ Mr. Arif in the breakfast area provided excellent service, making sure my mornings were off to a great start. Ms. Pi at the reception was incredibly welcoming and helpful throughout my visit. And Ms. Sandra from housekeeping kept everything so tidy and comfortable. Truly a 5-star experience! 🌟 #CustomerService #Hospitality #FiveStarStay #TravelDiaries ✈️
• CS

  Charlene Stansbury

  Aug 9, 2026
  1.0
  Extremely disappointed with this stay. I have stayed at this hotel more than 10 times over the years, and it has always been my go-to hotel. Unfortunately, after this experience, I don’t think I can stay here again. I paid nearly $500 for two nights. The first room I was given was filthy, with food and liquid on the floor, the mirror had a dripping glaze over it like they cleaned it with dirty water and a rag and the refrigerator was so loud that I couldn’t sleep. I went to the front desk and asked to be moved. They did move me to another room, which was smaller, but I didn’t care about the size because at least it was cleaner- though still dirty. The window shade was cut with not attempt to repair, and the table tops were clearly never wiped down. There was hair everywhere. Unfortunately, the second room was an adjoining room with extremely poor soundproofing. Once the guest next door checked in, I could hear everything they were doing in their bathroom. I went back downstairs and asked if I could either be moved again or receive a refund so I could stay somewhere else. That’s when things became even more frustrating. I was told they couldn’t refund me because there was no management available on weekends. When I explained that I would need to speak with a manager, the front desk simply handed me a manager’s business card and told me to call. The number on the card went to the general reservation line. After waiting on hold, I was told the manager wouldn’t be available until Monday. If I had been told that upfront, I would have understood-but instead, I was essentially sent away with a phone number that couldn’t help me. I ultimately stayed because I wasn’t sure whether I would actually receive a refund if I left, and I was not able to pay for two hotels at the same time- without promise of a refund. The cleanliness of the first room was unacceptable, the second room was still dirty and nearly impossible to sleep in because of the lack of soundproofing, and the way the situation was handled by the front desk was incredibly disappointing. What bothers me most is that I have been a loyal customer and have chosen this hotel repeatedly. I never expected to have an experience like this, and the lack of accountability and customer service has completely changed my opinion of the property. When I checked out the next morning and asked for my receipt and clarification of the phone number that front desk worker was just as rude as the one from the night before. When I asked for clarification on why the phone number on the manager‘s card sends me to the reservation hotline- the guy said “We can’t give you our cell phone number”- like that’s even what I meant. Just more rudeness for no reason. When I returned home about two weeks later, someone In another state far away from me called the booking hotline and was able to reserve and stay at a hotel in Texas using my points and charged the card I had on file for à la cart and pet fees- Then I had to fight to get my money back and my points back from that. I fully believe that this hotel leaked my information to spite me for my complaints. Take this as your warning to take your credit card off of your account- IHG does not protect you from this type of scam. I stayed in May 2026- I have reached out to corporate and corporate has even tried to reach out to this hotel. No response. I have waited a long time to make this review, hoping they would try to make things right- Keep in mind when you book here, While they represent IHG hotels corporate can take no action to help you. This hotel is not the same as it was even one year ago. Very disappointed and will never return.

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