Holiday Inn Pensacola - University Area by IHG

Reviews

• CC

  Carrie Coker

  6 days ago
  1.0
  The worst Hotel I have ever stayed at. I travel frequently and have stayed in a lot of hotels for work, and I can genuinely say this was the worst hotel experience I have ever had. When you book a Holiday Inn Express, you expect a certain level of cleanliness, comfort, consistency, and basic amenities. This property came nowhere near the standard I associate with the Holiday Inn Express name. We booked through AAA, and our reservation stated that breakfast was included. When we arrived, we were told breakfast would actually cost $10.99 per person. We explained that our booking showed breakfast as included, but the hotel offered no remedy whatsoever for the discrepancy. The next morning, we looked at the $10.99 breakfast and were shocked. It appeared to be a cheap, generic continental-style hotel breakfast. I cannot understand charging an additional $10.99 per person for what was being offered, especially after our reservation specifically advertised breakfast as included. The condition of the hotel was equally disappointing. The shower was dirty, the bathroom looked partially unfinished, there were rough and poorly finished areas around the shower and flooring, exposed plumbing beneath the sink, and the vanity was visibly worn and damaged. I have photos because the condition really speaks for itself. Our room didn’t even have a hair dryer, and we had to call the front desk just to get an iron. The ironing board they provided was extremely worn, stained, and looked like something that should have been replaced years ago. The sheets were also rough and uncomfortable. Throughout the property, trash cans were filled to the brim and had not been emptied. Between the cleanliness issues, worn furnishings, missing amenities and unfinished appearance, the entire experience felt far below what we paid for and what I would expect from this brand. The most frustrating part was the way our concerns were handled. We were paying guests, yet we felt as though we were being treated like we were staying there for free and shouldn’t expect anything. There was no real effort to address our concerns or make the situation right. I have stayed in hotels all over for work, at many different price points, and I have never felt this disappointed in a hotel stay. There are much more affordable hotels throughout the Pensacola area that are in significantly better condition and provide better service and value. I would not stay at this property again, and I absolutely would not recommend it to anyone.
• BE

  Breanna Esparza

  Aug 15, 2026
  1.0
  It was a nice hotel, however there was some questionable brown, crusty stuff on our blanket. It was not a stain. They did give us a new duvet cover and some sheets. I was still pretty disgusted the whole night. On top of this, I guess some bookings do not come with a complimentary breakfast. I do know why that is but i booked with GovX. They wanted to charge 10 dollars a person for a mediocre breakfast. All of this combined made for a less than desirable experience.
• CM

  Capt Morgan

  Jul 24, 2026
  5.0
  The young lady at the front desk (Alicia) was very nice and looked out for my best interest. Helped me out with my concerns. I thank her
• AJ

  Antonio Johnson

  Jul 22, 2026
  5.0
  I had an amazing stay, thanks to Alicia at the front desk. Not only was she warm and welcoming, and very accommodating... Going out of her way to ensure that I had a great stay. The hotel was very well kept, and the hotel staff were all so very friendly. My future plans to the Pensacola area will involve returning back to this hotel location for my future visits. Thanks to all the staff, and a very special thank you to Alicia at the front desk!
• KK

  Karissa

  Jul 15, 2026
  5.0
  I had a wonderful stay at this hotel! From the moment I arrived, I felt welcomed and taken care of. The property was clean, comfortable, and well-maintained, and the overall atmosphere made for a relaxing stay. A special thank you goes to Alicia at the front desk. She was incredibly friendly, professional, and genuinely kind. She went above and beyond to make sure everything was taken care of, answered all of my questions with a smile, and made the check-in process quick and easy.

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