Holiday Inn Resort Panama City Beach by IHG

Reviews

• HN

  Hallie Nuspl

  3 days ago
  1.0
  BLACK MOLD ! BLACK MOLD ! STAY AWAY ! STAY AWAY ! The Holiday inn resort in Panama City beach Florida had us stay in 4 different rooms with black mold yes I said four ! My family stayed for 10 nights and I noticed on the first night some black like substance around the shower . I thought maybe it was dirty caulk . Well after the first 3 days I noticed more and more black mold developing. I had my wife and 18 month old baby staying in the room . Instantly went to front desk and showed them pictures and video . Lady that handles customer relations she said she would get us another room . Sure enough I went there before moving our things and took more pictures and video of the second room having black mold. She then put us in another room which I checked first and it also had black mold inside the shower . She then said I’m going to check this fourth room myself . Later came to us and said this room is good . We moved our stuff into the room and they took fresh caulk and covered over black mold in the shower . My wife took her finger and said look that’s fresh caulk so I told her to not touch it and we will stay our final 6 days in the room in hopes it doesn’t appear through the freshly caulked shower . We obviously waited for the caulk to dry to actually get a shower . What a horrible experience at the holiday inn resort in Panama City beach Florida . The lady behind counter said she would accommodate us and never did . Fast forward to going home and reaching out to IHG who has there hands in this place . They said we will call you back after I made a case and got a case number . They never called me back for weeks so I reached back out and they had someone from holiday inn resort in Panama City Florida call me ,Name is Cindy she said oh I’ll give you 50,000 points to use . That’s not even a half of night stay worth of points . Wow! Wow! I then called IHG back for the 3rd time and the guy said we stand by Panama City decision to issue you 50,000 points and I’m at the highest of the chain to reach and I asked to speak to his supervisor he said no and hung up . BLACK MOLD WITH MY 18 month old baby sleeping there at $500 plus a night . SHAME ON YOU HOLIDAY INN RESORT IN PANAMA CITY BEACH FLORIDA . ILL MAKE SURE I TELL EVERYONE I TALK TO AND KNOW TO STAY AWY !!! BLACK MOLD ROOMS BLACK MOLD IN THE ROOMS !! DANGER!! DANGER !! I ALSO SEEN A GUY THAT WORKS THERE FOR THREE DAYS STRAIGHT GOING AROUND TO ALL THE ROOMS WITH A BIG BUCKET OF TILE PUDDY COVERING UP ALL THE BLACK MOLD IN THE BATHROOMS !! STAY AWAY ! STAY AWAY ! BAD BAD BUSINESS!! !! Case number 10597270403
• MM

  MARY

  Jul 17, 2026
  5.0
  We had an absolutely incredible experience at the Holiday Inn Resort Panama City Beach! We booked our stay completely last minute and very late at night, so we were unsure how smoothly everything would go. From the moment we arrived, Chanika immediately put us at ease and made the entire experience feel effortless. Chanika was truly amazing. Even at such a late hour, she greeted us with genuine warmth, patience, kindness, and the most welcoming attitude. She never made us feel like an inconvenience for arriving so late or booking at the last minute. Instead, she went above and beyond to make sure we were comfortable, informed, and taken care of from the very beginning. Her level of hospitality was exceptional. Chanika was professional, thoughtful, attentive, and incredibly personable. She has a gift for making guests feel genuinely valued, and her kindness made a huge impression on us. After a long night and such a last-minute change of plans, having someone as wonderful as Chanika assist us completely changed the tone of our evening and made our stay start on the best possible note. The resort itself was beautiful, clean, and relaxing, but Chanika was without question the highlight of our experience. Employees like her are the reason guests return and recommend a property to others. She is an incredible asset to the Holiday Inn Resort and deserves every bit of recognition possible. If we could give Chanika more than five stars, we absolutely would. Thank you, Chanika, for being so gracious, accommodating, and genuinely amazing. You turned a stressful, very late, last-minute booking into a wonderful and memorable experience. We will absolutely be back! I truly hope this is seen by upper management and she receives the praise she deserves, THANK YOU CHANIKA!!! -Mary & the Italians
• JE

  Jimmy Economos

  Jul 15, 2026
  1.0
  We’ve been loyal guests of this resort for the past five years, spending seven nights here every summer. It has always been our family’s favorite beach destination because of its beautiful location, outstanding service, and relaxing atmosphere. Unfortunately, our 2026 visit will likely be our last. Where do I even begin? The pool experience has completely changed. There are constant games of football being thrown across the pool, making it unsafe for children and impossible for anyone to relax. Throughout our stay, we watched kids and adults repeatedly get hit by footballs, followed by the same meaningless apologies. This no longer feels like a family resort—it feels like a middle school gymnasium. Entertainment has also taken a major step backward. The speakers are either broken or the entertainment budget has been cut—perhaps both. During our seven-night stay, music played around the pool only three times. One day there was a DJ, but you could barely hear the music because of the sound system, and he didn’t even arrive until 1:00 PM. The rest of the week, hundreds of guests simply sat around the pool in complete silence. Security appears to be nonexistent. On our very first day, we saw a Cane Corso roaming the property. It was clearly not a service animal and was well above the posted size limits for pets. Seeing large dogs wandering a crowded family resort doesn’t inspire confidence. Our room was on the 2nd floor. Again, we come here for 7 nights and Im a reward member and there are 14 floors so what exactly would we need to do to get a room with a better view? The food quality has deteriorated dramatically. We ordered a $25 vegetable pizza from the kiosk that barely resembled what was advertised. When I asked about it, an employee showed me the frozen vegetable mix they use. Instead of peppers, mushrooms, onions, and broccoli, it consisted mainly of black olives and soggy cauliflower. It was honestly disappointing. The breakfast buffet is another example. At $42 per adult, I expected a quality breakfast. Instead, the scrambled eggs were powdered eggs. Quite honestly, I’ve had a better complimentary breakfast at a Hampton Inn down the street. Housekeeping was equally frustrating. On one day I had to call at 7:00 AM, 9:00 AM, noon, 2:00 PM, and again at 4:00 PM before our room was finally serviced. That’s simply unacceptable for a resort charging $375–$450 per night. Even the Hawaiian show, which used to be one of the highlights of our trips, has been reduced from nightly performances to only two nights a week. The stage itself is visibly deteriorating, the signage is faded, and the audio system struggles throughout the performances. It’s honestly heartbreaking to write this review because this resort has been a family tradition for the last five years. We’ve spent thousands of dollars here between our room, dining, and amenities, and we’ve enthusiastically recommended it to friends and family. Sadly, this is no longer the destination we fell in love with. The decline in service, food quality, entertainment, maintenance, and overall guest experience is impossible to ignore. We truly hope management recognizes what has happened and invests in bringing this resort back to the standard that made it so special. Until then, you’ve unfortunately lost not only our business, but also our recommendations.
• KK

  kim

  Jul 12, 2026
  5.0
  I would like to express my sincere appreciation for the exceptional response of your staff during the medical emergency my mother experienced while visiting your facility this past weekend in Panama City. From the moment the situation arose, every individual involved demonstrated professionalism, compassion, and a genuine commitment to helping. I would especially like to recognize your security personnel, front desk staff, grill employees, and even the guests who stepped in to assist. Their calm demeanor, quick actions, and willingness to help during such a stressful time were truly remarkable. Fortunately, I was also visiting the facility and was able to arrive quickly. Despite your no-visitors policy, I was welcomed with kindness, understanding, and support. The empathy and consideration extended to our family during those difficult moments meant more than words can adequately express. In today’s fast-paced environment, acts of exceptional service and compassion can sometimes go unrecognized. I felt it was important to ensure that the individuals who responded so selflessly receive the acknowledgment they deserve. Their professionalism and humanity not only provided immediate assistance but also brought comfort and reassurance to our family during an incredibly frightening experience. Please accept my heartfelt gratitude and extend my sincere thanks to everyone who played a role in assisting my mother. Their actions are a true reflection of the values and standards your organization upholds, and they left a lasting impression on our family. We will always be grateful for the kindness, respect, and compassion shown to us.
• MM

  Marlee Myers

  Jul 9, 2026
  5.0
  What a great experience! The hotel has everything! Gym, ice cream, souvenir shop, kid splash park, kiddie pool, lazy river, family pool, and an ADULT ONLY HOT TUB! It has family movie night right by the pool and fun dinner experiences. Right on the beach which is so convenient. It has pizza spot (which I didn’t think it was good at all but my husband ate the pizza). Great bar with food and drink options. You really don’t have to leave the hotel if you don’t want to. The breakfast is phenomenal. It’s pricey but worth it just for me and my husband. It has everything you could think of and more. Fresh fruit, to all the meats, breakfast basics, and even some sweets. And it lasts until 11 which is nice if you want to sleep in. Everyone has super friendly! Thomas at the front desk was my favorite. He’s so welcoming, easy to talk to, gave us good recommendations, and over all you can tell he loves his job. The hotels has it set up to where you can text them if there are any problems and they respond FAST! Someone was jamming music loud and they fixed that real quick. The parking is a cross the street but there is plenty of it. There is a tunnel you can use to get to parking lot which made it easy to access our car. The thing I have to complain about is people there will hog the chairs. People will leave their beach towels on a chair ALL night so that way they will have them in the morning. It’s a first come, first serve situation which doesn’t make sense when someone will hog it all week. I think the hotel needs to change that. Make sure everyone takes their stuff or dump it to lost and found. Can’t have a first come, first serve situation policy when it doesn’t really exist. And lastly, we got stuck on the elevator one time. It wasn’t long, but on a hot day and no AC in them. Being in there for 3 mins was scary and HOT. But overall, we would stay here again and I honestly question why anyone would stay anywhere else. Worth every penny.

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