Staybridge Suites Orlando Airport South by IHG

Reviews

• TT

  Trevor

  Oct 7, 2026
  2.0
  This hotel was hard to rate, as the room experience it self was wonderful, and the breakfast lady was also great in service. That being said, the rest of the common areas were not well cleaned, or broken. Additionally the shuttle was inefficient and rude. I waited for the shuttle for over 45 minutes at MCO, it is only a ten minute drive from the hotel to the airport. This duration of wait does not make any sense. It would be more excusable if the hotel gave a heads up, but when I called for the shuttle, they implied he'd be right over. When the driver did arrive, he was not at all apologetic, and did not offer to assist with luggage. He did not even offer to open the back luggage area, and told me to put the two suitcases I had by me in the van passenger area with me When I alerted the front desk of the delay of the shuttle, they were once again unapologetic and coldly pointed out when I highlighted I saw the neighboring Hilton Garden Hotel shuttle come and go 3 times in the time waiting for the Staybridge, that they have 3 shuttles and they only have 1. Seems like it may be time to invest in a new shuttle, or at least better advertise to guests what to expect. The lobby area also looked rather tired and dirty. As did the first floor halls. Interestingly the 2nd floor did have a more upkept appearance, but also had a funky odor. The gym was also poorly maintained both days that I used it. Could have been coincidence that the previous person did not clean up after themselves both times, but it was not a good look. Props to the wonderful host of breakfast, she was fantastic, even noticed we got watered down Apple Juice (on her own) and went out of her way to give us a fresh glass.
• SC

  Susan Cortez

  Oct 1, 2026
  5.0
  I'm an airline crewmember and I was happily surprised to walk in my room and see a full size fridge, 2 burner stovetop and microwave in my room. Basically, a whole kitchenette, which is so helpful and useful. This property is about 10 minutes from MCO, a straight ride from the parking lots. Front desk service was fast, friendly and professional. The pillows and bed were really comfy too. I will definitely stay here again and recommend it to other crewmembers. Thanks for a great stay!
• JF

  Jared Feria

  Sep 24, 2026
  5.0
  Everyone at the Staybridge Suites Orlando Airport South is helpful and kind. Ana, the breakfast room coordinator, is exceptionally friendly and helpful. The rooms are always clean and well put together, which is great for our family since we use the kitchen to cook. We don't mind booking here by the airport even though we're visiting our daughter at UCF because of how well the hotel is run and the overall vibe.
• CR

  Carlos Ratzer

  Sep 21, 2026
  1.0
  El servicio es malo. Tenes que rogar para que te limpien el cuarto y a penas te cambian las Toallas, no sacan la basura tampoco. Nos fuimos y no andaba el ascensor, te tenes que bajar las Valijas por la escalera. Esta era una linda cadena, somos miembros y siempre nos daban aguas de cortesía. Ahora no te dan nada. Una pena, con el tiempo desmejoraron instalaciones y servicios aunque el precio es cada ves más alto.
• AD

  Ashley Douglas

  Sep 17, 2026
  1.0
  This was one of the most horrible hotel experiences I've ever had, and I'm writing this in detail so other guests — especially families — know what to expect. We were originally placed in Room 113 for our week vacation . Shortly after settling in, we discovered a roach infestation — we counted over 15 roaches in the room, which is completely unacceptable for any hotel. Given that the hotel's kitchen is also located on the first floor, I have serious concerns that an infestation of this scale in a guest room means the kitchen area is very likely affected too — which should be a major food safety red flag for anyone eating there. Wanting to know if this was a one-off problem, I asked several other guests staying at the hotel during our visit whether they had experienced any issues. They confirmed it themselves — they had also seen roaches and bugs in their own rooms. This was not an isolated incident with our room; it appears to be a problem throughout the property. When I raised the issue with the manager, Omar, I got attitude instead of an apology or urgency. The hotel did eventually move us — but to Room 320, which also turned out to be infested. So we ended up dealing with roaches twice. The move itself happened at 1am, after we'd just gotten back from a wedding, exhausted, with two small children in tow. Instead of empathy, we got more dismissiveness. David, another staff member, was also unhelpful and had an attitude. The next morning, a front desk woman was equally dismissive and actually told me to keep my voice down about the infestation — as if the problem was me mentioning it, not the roaches themselves. On top of everything, the hotel showed no interest in making things right financially. No refund, no compensation, nothing — despite two infested rooms and a 1am scramble with two young kids. Honestly, the main reason I booked this hotel was because of its good reviews. After this experience, and after hearing directly from other guests who dealt with the same thing, I have to question how genuine those reviews really are. If you're considering this hotel, especially with kids, I'd urge you to look elsewhere — and if you're eating at the on-site kitchen, I'd think twice about