Holiday Inn Orlando-International Airport by IHG

Reviews

• NC

  Nataly Castillo

  3 days ago
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Ahmed at Holiday Inn Orlando- International Airport by IHG! I want to recognize Ahmed for providing outstanding customer service at the front desk. He was professional, welcoming, attentive, and went above and beyond to make the experience a great one. His friendly attitude and willingness to help truly made a difference and reflected the high level of hospitality guests deserve. Ahmed is a wonderful example of what excellent customer service should look like. His dedication, professionalism, and positive energy are a real asset to the hotel. Thank you, Ahmed, for making guests feel welcomed and valued. You deserve to be recognized for the exceptional job you do! I highly recommend this hotel, especially because of team members like Ahmed.
• CR

  Claudia Rubio

  Oct 5, 2026
  5.0
  We recently stayed at the Holiday Inn near the Orlando Airport as part of a group, and we had such a wonderful experience. From the moment we arrived, the staff treated our entire group with kindness and made us feel very welcome and accommodated throughout our stay. There was such a warm and positive energy from so many of the employees. I especially want to recognize Amed at the front desk. He was exceptionally kind and helpful. He patiently explained how the airport shuttle worked and how to get to the airport, asked us about our stay, and even took care of our luggage for several hours after checkout. Every interaction with him was genuine, thoughtful, and welcoming. Amed, thank you for your kindness and for making our experience even better. And thank you to the entire Holiday Inn team for taking such good care of our group. I would absolutely recommend this hotel, especially because of the wonderful people who work there. Great hospitality truly makes a difference! Thank you! ❤️
• TZ

  t zadell

  Oct 5, 2026
  5.0
  We needed a room near the airport before heading to London the next day, and again at the end of our trip before heading home. It began with the airport shuttle experience provided by Leo, which was exceptional. He had to stop at terminal C to pick up others, and took the time to show us where we would be going the next day for our British Airways flight. He also reached out to the front desk to request a late checkout for us, since our flight won’t be until 5:15pm. He was extremely nice and made the ride enjoyable. John at the front desk continued our experience by providing us with a warm welcome, and pointed us to where they have a ton of snacks we could purchase. The hotel is beautiful, and the room was great. So glad we will be staying here again at the end of our trip!
• JK

  Josh K.

  Sep 27, 2026
  1.0
  I used this property for airport parking through Spothero, and the shuttle service was effectively useless. I arrived at about 5:15AM and was told the next shuttle would arrive at 5:30AM. The shuttle did not arrive until 5:46AM (it only appeared after the very nice receptionist called multiple times), leaving both myself and other guests visibly frustrated. The driver did not help with bags and drove at an unsafely slow 10-15 mph within the terminal A/B loop, and it seemed as if he was unfamiliar with the layout and/or couldn’t read road signs due to a lack of English proficiency. He also dropped us at the arrivals level, which was another shortfall. On the return, I was quoted 30-45 minutes for the shuttle, which is absolutely ridiculous - guests should not be waiting this long for a shuttle van during normal operations. The shuttle arrived 52 minutes after that initial phone call, the driver once again did not solicit luggage help and was dismissive in tone. On the return the driver looped A/B 4 times to “find people who may not have called.” This trip back from terminal A to the property took 23 minutes, a dismal 75 minutes after my call for service, and this was after 10PM when all one wants to do is get home. He also lingered at the door giving a stare-down to the guests, in what seemed to be an overbearing solicitation of a tip (why should one tip if the service sucks?). There are so many parking and hotel options at MCO, all of which have better service offerings than whatever this was. I’ve both parked and stayed at the Renaissance, Country Inn, Comfort Inn, and other mundane mid-market MCO hotels. They can all get their shuttle right.
• YL

  Yifeng Liu

  Sep 26, 2026
  1.0
  Dirty bedding, terrible service, poor infrastructure. Worst ever experience I have in IHG hotels. The location of this hotel is good: it is close to the airport, with good traffic and 24-hour bus service. However, the room itself is old and has infrastructure issues. The worst part, which I never expected from a Holiday Inn, is the service. I called the front desk about an issue in the bathroom: the stopper did not work, and the bathroom completely flooded with water. The guest services agent was extremely rude. He told me he had another call on the line, left me on hold for more than 10 minutes, and never responded. Later in the middle of the night, he called back, just saying things like, "Uh-huh, hey, keep going." That is ridiculous. In the end, he claimed again that there was someone else on the line and that he couldn't respond to my questions, and hand off right after The best luck for you to live in this hotel as you’re living in the perfect room and then it is convenient for you to have but the worst if anything happened to your room there is zero service you can looking for.

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