Crowne Plaza Orlando - Lake Buena Vista by IHG

Reviews

• CT

  Cesar Torres

  5 days ago
  5.0
  Muy satisfecho de la atencion obtenida, en la recepción y sobre todo en el desayuno especialmente a Aracely, se portó muy a la altura y pendiente de nuestras peticiones, agradecido con el chef, todo fue bien, muchas gracias por todo, esperamos verlos en un futuro cercano.
• ZS

  Zaion Store

  May 13, 2026
  5.0
  My experience at the hotel Crowne was amazing! I had a great time, the rooms are big and comfortable, and all the stuff are super welcoming. In special a big thank you for Araceli who served us breakfast every morning with so kindness (she is the best) and Armando chef, the food was amazing!!
• ZM

  Zichen Mi

  May 12, 2026
  1.0
  This is, without a doubt, the worst hotel in Orlando. For a so-called "four-star" establishment, the front desk staff lacks even the most basic respect for guests—and is even racist. On our first day, we requested toothbrushes, and the front desk promised to provide them. However, when we returned on the third evening and asked if they could send two toothbrushes up to our room, we were cut off before we could even finish speaking by an elderly woman at the front desk. She then yelled at us, declaring that she had already given away the last of the day's toothbrushes to someone else. We were baffled: couldn't she simply speak to us in a civil manner? Did she lack even the most fundamental sense of respect? We pointed out that they had promised us toothbrushes two days prior and asked if this was somehow *our* fault; she simply shouted back again, "I already told you—I gave the toothbrushes to other people!" Yet, she had spoken with great patience to the white guests who were ahead of us in line. I found her to be incredibly racist; her attitude shifted drastically depending on who she was dealing with. Honestly, the only decent thing about this hotel is its exterior appearance; the overall service and amenities are completely inferior to a Holiday Inn—despite it supposedly being a four-star hotel. If you are on a tight budget, you would be better off staying at a motel than at this place. You can rarely find anyone at the front desk; on the day we checked in, we waited nearly half an hour—calling the hotel's Google-listed contact number repeatedly with no answer—before someone finally showed up. Do *not* be tempted to stay at this hotel just to save a few dollars; I’ve seen many reviews from previous guests stating that the hotel often refuses to refund security deposits. I have lived in the United States for over a decade, and this is—absolutely, unequivocally—the worst hotel I have ever stayed in. The Worst hotel in the state
• PA

  Pablo Arguello

  May 7, 2026
  5.0
  We just arrived at Crowne Plaza Orlando - Lake Buena Vista by IHG and already wanted to recognize Jojo at the front desk for her outstanding kindness and customer service. We arrived early with our baby boy after a long drive, and she was incredibly compassionate and understanding. She went out of her way to help us check in early and made sure we felt welcomed and comfortable right from the start. Even though we just got here, her professionalism and caring attitude immediately made a great first impression on our family. Thank you, Jojo, for taking such great care of us.
• MZ

  Mandi Zickefosse

  May 5, 2026
  4.0
  We were very hesitant about our stay due to the bad reviews. We truthfully had zero of the mentioned issues. "Resort" was less than mentioned. Location was central. Pool was very small but we had it to ourselves every time. Gave 4 stars because there was nothing outstanding about it. Nothing bad by anymeans we would absolutely stay again. Just nothing over the top either. Desk staff was kind and curtious!

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