Best Western Plus Universal Inn

Reviews

• SM

  Sey Mour

  1 day ago
  3.0
  Every room smells like mildew bc of uncleaned air conditioner
• AS

  As Sa

  Oct 1, 2026
  5.0
  Nice
• FF

  Feisty Ferret

  Sep 16, 2026
  1.0
  Overpriced for the level of service and cleanliness. Front desk staff couldn’t care less about you. We had a family emergency and had to leave a day early, front desk employee just shut the conversation down and refused to talk anything out. So we had to drive nine hours home and still pay for a room we weren’t even in. No ‘l’m sorry’ no attempt to make things right, just stone faced ignoring any attempts to communicate. Strange smells also in the building and the breakfast is pitiful. You could get more nutritious breakfast from the gas station nearby. Literally the only good thing is the proximity to Universal Studios. Stayed here twice and this was the final time thanks to their lack of empathy and gross low standards. Good riddance.
• AU

  Aliya U

  Aug 5, 2026
  1.0
  I’m disappointed by the hotel’s response claiming that nothing was found in the room. I was bitten during our stay and still have visible marks. Just because nothing was found during an inspection does not change what happened. We hope the hotel takes this concern seriously and thoroughly addresses the issue to help prevent it from happening to future guests.
• AG

  Alicia G

  Aug 3, 2026
  4.0
  If looking for an affordable room located near Universal Studios, this is an ok place to consider. Just keep your expectations low. Very small, dated property. Free breakfast with basics, plastic utensils and disposable plates. Mediocre coffee, but with coffemate creamer. Pedestrian path to walk to Universal City, it could use some lighting at night, but it felt safe regardless. The hotel stored our luggage after check out, while we went and enjoyed the park. The hotel does have a shuttle to the park, but only one time for departure and pick up (around 8am and then 5pm). Affordable if just wanting a bed and shower, with a little food in the morning.