avid hotel Orlando International Airport by IHG

Reviews

• JL

  John Li

  4 days ago
  5.0
  Our stays at Avid for the pre and post cruise trip were fantastic. Cleaning room and very friendly and helpful staffs. And delicious breakfast and good selection of coffees and teas. Would definitely recommend this hotel.
• CW

  Courtney Wright

  Aug 8, 2026
  1.0
  Very concerning lack of communication and conflicting information I have emailed the hotel several times to ask about airport transportation, but I have received no response. This is particularly concerning when the hotel’s own website provides conflicting information about its airport shuttle service. One section of the official website states that the airport shuttle operates from 6:00 AM to midnight, while another section says the shuttle runs from 5:00 AM to 1:00 AM. This inconsistency makes it extremely difficult for guests to know what to expect and plan their transportation accordingly. What is even more concerning is the complete lack of response to multiple inquiries. If a hotel cannot respond to basic questions from prospective guests, it raises serious concerns about the reliability of its services and whether the property is even currently operating as advertised. Based on this experience, I would strongly recommend considering another hotel unless you can independently confirm that the property is open, responsive, and actually providing airport shuttle service. I would not feel comfortable booking a hotel that cannot provide clear and consistent information or respond to guest inquiries.
• BJ

  Bryan Jackson Jamison

  Aug 7, 2026
  1.0
  🚨 ORLANDO HOTEL PSA: DO NOT TRUST THE “AIRPORT SHUTTLE” 🚨 One of my favorite things about traveling is discovering a hotel that manages to turn a simple airport pickup into a full-blown endurance event. Welcome to this hotel. Let’s start with the positives, because apparently I have to say something nice before completely destroying the customer-service experience. The hotel is basic but nice. The breakfast is exactly as advertised. No complaints there. But the airport transportation? An absolute master class in how NOT to communicate with your guests. My friend booked this hotel using points. Two weeks before our stay, I proactively emailed the hotel with our arrival time and airline information. Two weeks. Not two minutes. Not “we just landed.” TWO WEEKS IN ADVANCE. I figured that gave them plenty of time to acknowledge the email, confirm the airport pickup, and tell us where to meet the shuttle. Silly me. No response. So, approximately two hours before our flight landed, I emailed again. I reminded them of our arrival information and asked the very reasonable question: “When will the shuttle arrive?” Surely THIS email would get a response, right? 😂 NOPE. Apparently, answering emails from arriving hotel guests is an optional service. At this point, the hotel’s communication strategy appeared to be: Guest: “Hi, here is my arrival information. Can you please confirm my airport transportation?” Hotel: “…” Guest: “Hello? Anyone?” Hotel: “…” Airport: Welcome to Orlando! Hotel: Good luck. And let’s talk about that shuttle. Plan on waiting 60–70 minutes or more. Yes. You read that correctly. After proactively providing your flight information, don't expect anyone to tell you when the shuttle is coming. Apparently, you’re supposed to simply stand at the airport and manifest transportation. Maybe it arrives. Maybe it doesn't. Maybe the shuttle driver has information. Maybe the front desk does. Maybe nobody knows. Who knows? Certainly not the guest. And that is the part that makes this experience so unacceptable. I understand that airport shuttles can be delayed. Traffic happens. Flights arrive late. Transportation isn't always perfectly predictable. But communication costs absolutely nothing. A simple email saying: “Got your information. The shuttle runs approximately every X minutes. Here’s where to wait.” That's it. Instead, we received no confirmation whatsoever. For me, this isn't just a shuttle problem. It's a customer-service problem. If a guest goes out of their way to provide arrival information two weeks in advance and then follows up again shortly before landing, the absolute bare minimum is acknowledging the request. Silence is not a transportation plan. So here's my travel advice: ✈️ Need reliable airport transportation? Don't book this hotel. 📧 Expecting an email response? Lower your expectations. 🚌 Want to know when the shuttle is coming? Bring snacks, patience, and possibly a backup transportation plan. 🙃 Expecting basic customer service? Apparently, that's a premium amenity. The hotel itself is perfectly fine for a basic stay, and breakfast is as advertised. But if airport transportation is important to you, I would strongly recommend spending your money—or your points—somewhere else. Because after this experience, my biggest question isn't “When is the shuttle coming?” It's: “Why does this hotel advertise airport transportation if it can't be bothered to communicate with the people actually trying to use it?” ⭐ 1/5 Nice hotel. Fine breakfast. Absolutely disastrous airport transportation communication. Book accordingly.
• CA

  Chris Atkins

  Jul 31, 2026
  4.0
  So, I’m writing this post out of pure honesty. When we first walked in, a maybe 2 inch cockroach was staring right at us on the bed. With that being said, easy handled it ourselves. I put that first because genuinely the rest of the stay was perfect, so I chalked it up to Floria, heat, and a bout of bad storms the past week. The room was spotless, obviously we investigated the entire room after the bug and not a speck of dirt or dust was found anywhere. The customer service was top notch (they might’ve changed our rooms, didnt feel it was worth the hassle to us), all the outlets worked and there were plenty, fridge was cold, and again… SPOTLESS room. All in all 4.5/5 just for the small incident. If I came back again, would almost bet would be 5/5. Will definitely stay again.
• T6

  Trailman AOL 64

  Jul 30, 2026
  4.0
  Everything was good, but one thing I noticed with the shower stall if one is a big heavy set person especially an order person the shower stall is a little Dangerous getting in and out cause of the width between the glass door the frame and the faucet handle, to get in and out you must enter sideways and step out sideways being careful that your lower back does not come in contact with the faucet handle. I tried to post a picture of it. I'll post it on my YouTube channel Trailman AOL 64

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