Best Western Plus North Miami/Bal Harbour

Reviews

• DA

  Diamond Allen

  2 days ago
  5.0
  The Best Hotel I’ve Been too so far !!!! The balcony is amazing the staff is great the room is very clean smell good smart tv very nice and comfortable I’ve been here a couple of times and i love this hotel
• TW

  Todd Weatherly

  3 days ago
  5.0
  Awesome location for a work trip
• SS

  Shakaria S

  Jun 29, 2026
  1.0
  I was very disappointed with my experience at this Best Western. As soon as I entered my room, the air felt thick, warm, and humid, and there was a very strong mildew odor in the hallway leading to the room. I have severe allergies, and within minutes I began experiencing symptoms from the poor air quality. When I checked the bathroom, I found hair in the bathtub along with visible traces that indicated it had not been cleaned thoroughly. This immediately raised concerns about the overall cleanliness of the room. I immediately went back to the front desk to request a refund, but I was told I was in the room too long because their policy does not allow refunds after 10 minutes. My room was on the fourth floor, and between getting to the room, checking the bathroom, returning to my car, and waiting behind other guests in line at the front desk, it had been about 20 minutes. Applying a strict 10-minute policy in a situation involving cleanliness and potential health concerns felt unreasonable and unfair. I do want to acknowledge that the front desk staff was kind and professional, and I appreciate the way they treated me personally. However, the hotel’s refund policy, combined with the condition of the room, left me feeling like my legitimate concerns were dismissed. A room with a strong mildew smell and cleanliness issues presents a health risk for guests with allergies or respiratory sensitivities. Unfortunately, because of this experience, I will not be returning.
• AA

  Armando Azoca

  Jun 14, 2026
  5.0
  Ailyn&Ismael very good customer service full of passion with the work they do they really know how to tend to all or any needs for you here without hesitation this place is highly recommended ask for these two and comment something if I'm wrong awesome place for anyones business trip or even vacation with the family
• KS

  Kash Sheikh

  Jun 9, 2026
  5.0
  We were looking for a room last minute late at night and the older lady at reception was able to accommodate, she was extremely friendly to both my wife and I as a mother figure. She was also able to offer us a later checkout since we checked in very late. It's crazy that even 5 star hotels can sometimes not offer basic things that the rooms were fully equipped with such as numerous coffee pods, extra towels, soap bars and a great SMART TV with access to many apps. The bed was also very comfy! Great value!

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