Best Western Niceville - Eglin AFB Hotel

Reviews

• NH

  Nicole Hoefer

  1 day ago
  1.0
  I stayed at this hotel 5/12/26-5/18/36 (six nights). My room was only cleaned one time. The hotel itself was decent and most of the staff members were fairly pleasant. However, after paying over $1000 to stay here I was very disappointed with the housekeeping situation. I had read other reviews that complained about this so I tried to be proactive. The morning after my first night stay I asked that the room be cleaned, they told me it would be done. I came back to my room later in the evening and it was not. I went to the front desk the next day and mentioned my room was not cleaned. The lady at the front desk informed me that it would only be done every other day. Then it was the next day and it wasn’t done that day either ( I was gone all day) It was finally cleaned one time. But then the next two days nothing (I was also gone all day on those two days). I asked to speak with the manager before I left. Her name is Andrea. She apologized and told me that she would reach out to the general manager to see if I could get a discount for the inconvenience. I notified her of my checkout time and she assured me she would be there and let me know what the general manager said. This never happened either. Nowhere on the website, or at the time of booking, or when you check in are you told about the every other day cleaning policy. I was OK with that once I was informed. But then it was not even happening every other day. At over $170 per night you would think that daily cleaning or even every other day would be provided. The lack of communication is unacceptable, especially when I personally spoke with the manager, and she told me the situation would be handled and it never was.
• AP

  April Pool

  May 12, 2026
  5.0
  Listen from start to end, the service was great. Soon as you walk in, you're hit with a pleasing smell. It smelled so clean. Not that chlorine smell but like someone just mopped. The front desk lady was a pleasure. She was nice and welcoming. The rooms were very clean and smelled amazing. Our view was right across the street from the water. We were like 15 min from downtown and 20 mins from Destin. You are by a lot of restaurants and gas stations. It's a perfect location. Please book here.
• BH

  brandon hodge

  Apr 29, 2026
  5.0
  Room was nice and clean, service was good. Breakfast was decent. I would definitely stay here again.
• IB

  India Branch

  Apr 9, 2026
  5.0
  I had an amazing experience staying here last night, everything exceeded my expectations. I booked something quick and affordable, fully prepared for basic service, but what I received was truly 5-star treatment. In the middle of the night, my daughter got sick, and the staff stepped in immediately with everything I needed. They were not only helpful but genuinely caring and passionate about their work, which made a stressful situation so much easier. The room was spacious, spotless, and ready without any delay. What stood out most was the level of accountability. The manager personally ensured the room was checked and ready. I know she did because she accidentally left her phone on the neatly made bed lol. That kind of dedication says everything. I will absolutely be booking here again. Highly recommend!
• MM

  Melanie Mack

  Apr 6, 2026
  1.0
  We arrived to Florida, from Michigan at 6 am, to find our 9 day reservation canceled. They then blamed us. Then offered us to rebook, but at full price, which was appoximately $80 more per night than we had ALREADY booked and PAID for. So our vacation started out with very limited funds, since we had to pay the hotel twice and it was about 40% more for the 2nd booking. They couldn't get our rewards to work and therefore, we lost 9 days worth of rewards and points. The room was not well cleaned, the shower curtain was falling apart and we all tripped over it and slipped on it all week. The sink was dirty and we found multiple items left in the room, such as an earring in the bed! It was not any of ours. The front desk manager was very rude, she was rude when we arrived, rude all week. We went to the beach to watch the sun rise, came back to have breakfast. The attendant made 2 members of our group get up and stand while she swept under their seats. The nozzle to the yogurt came off in the yogurt. She told US to clean the cup out and clean the nozzle. Told us it belonged on the machine to keepnit from

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