Naples Beach Club, A Four Seasons Resort

Reviews

• AZ

  Al Zamora

  5 days ago
  2.0
  We have been to this hotel a few times. We have stayed overnight; we have also been to their restaurants, not staying at the hotel proper. This last time we only went for dinner. The dinner was impeccable and our favorite server was there, Dennis, who makes the experience spectacular. If it was just the dinner experience I was reviewing, I would give it 5 stars. Unfortunately, we had a terrible experience with the valet service. They now charge $15 as a standard fee for valet, which I think is reasonable as long as they are professional and provide good service. We gave our ticket to the valet at the end of the night and said he would be back with our vehicle. We noticed others that came after us having their cars returned and, after 15-20 minutes of waiting, we checked with the valet and they had forgotten about our vehicle. No apologies from their behalf. Didn’t offer to give us back the $15 we paid. We spoke to the Four Seasons manager who obtained my name and information and saved it on his phone. He said he would take care of the valet fee and said he would text us to take care of a round of drinks next time we visited. He did NOT follow through. Never received a text and he didn’t return the money we paid for the valet. Four Seasons, as a brand, prides themselves for their service and guest experience. They are an expensive brand for a reason - everything is expected to be impeccable. Their valet service - FAR from impeccable. Ruined it for us. It also left a bad taste, that the Four Seasons night manager from that night (Oct 9), didn’t follow through.
• AA

  A

  Oct 8, 2026
  5.0
  Naples Beach Club has always felt like a home away from home, and having stayed here both before and after the renovation, it has been lovely to see its transformation. The refreshed property feels beautiful and thoughtfully designed, while still retaining the relaxed coastal charm that made it such a special place to return to. I also hosted a private event at the resort, which made the stay even more memorable. The event space and amenities provided an elegant setting for our gathering, and being able to stay at the hotel made the whole occasion feel effortless. There is something special about returning to a familiar place in Naples and seeing it so beautifully reimagined. For me, the connection to the property goes beyond a single visit, it is somewhere I have enjoyed over time, and the renovation has given me even more reason to keep coming back. Whether visiting for an experience, a stay, or a private event, I would happily recommend the Naples Beach Club to people who know Naples or as their first impression! It captures so much of what I love about life in Naples, the beautiful surroundings, an upscale yet relaxed atmosphere and pace, and that feeling of being somewhere want to come back to.
• AL

  Anthony Livoti

  Oct 3, 2026
  3.0
  HB’s Restaurant: What a growing disappointment. I hope they get their act together before season. We have been going there since opening day and it was fantastic. It just has slowly declined almost week by week. 1. At first their cocktails were so much fun. At the beginning, they did several very cute garnishes, including a Prosecco gel orange garnish top their drinks. That disappeared, Along with many high-end Mixology and garnishes. 2. We went there last week and their amazing scallops Rockefeller was removed from the lunch menu and also dinner menu that day. The whole menu has been downsized, is this really Four Seasons. 3. They also had an incredible trout pate. Now, when we went there last week, they had put salmon and trout into the pate, and it was awful. 4. It used to be more of an elegant type of service, Now, even the menus are paper and plastic. 5. Sorry to say, but the quality of the servers was just terrible. I heard that they are Waiting on their returning international Visa partners, but let’s hope they get there quickly. 6. They no longer had a Prosecco by the glass. 7. When asking for a frozen drink, they said we had to wait for the outside bar to open that they did not offer frozen drinks at the restaurant. 8. We are so vested in this place we have been telling everybody they need to go. Some of our friends that are returning from up north now we told them how great it is, but the last at least three times we’ve been there. It’s been almost awful.. 9. I spoke to the manager, AJ and relayed our comments once or twice. Seems like a great guy I hope that him and the team can work very quickly because season is a week away. 10. I asked if they changed chefs and they said this is the same Chef since opening. I said wow it’s almost unbelievable. Even dishes like catch of the day are downsized and the quality is drastically different from opening. I hope they can get it together. I will try again next week.
• DD

  Daniela

  Oct 3, 2026
  1.0
  I had a very disappointing experience with the manager Emily. From the beginning, her attitude came across as rude, dismissive, and extremely unprofessional. Instead of genuinely listening to my concerns and trying to resolve the situation, she seemed more interested in brushing me off. What bothered me most was that while I was speaking, she repeatedly made comments under her breath. It was noticeable and came across as disrespectful and condescending. If a customer is calmly explaining a concern, I expect a manager to listen and communicate professionally—not mutter remarks under their breath or make the customer feel like they are an inconvenience. She was also very dismissive when I tried to explain the issue. I did not feel that my concerns were being taken seriously, and her responses did very little to actually address or resolve the problem. As the manager, she should be setting the standard for professionalism and customer service, but unfortunately, my experience was the complete opposite. Overall, the interaction left me with the impression of poor management, ineffective communication, and a lack of basic professionalism. Disagreements happen, but there is no reason a manager cannot handle them respectfully. Customers should be able to raise a concern without being talked down to, dismissed, or subjected to comments being made under someone’s breath.
• TJ

  Tyler J

  Oct 3, 2026
  5.0
  An unforgettable stay! We were in Naples to adopt our new pet and chose Four Seasons after a recommendation from Dener at Four Seasons Orlando. We’re already big Four Seasons fans, but this visit gave us even more reasons to love the brand. The hotel is absolutely stunning, and the gym is hands down the best I’ve ever seen. But what truly made the experience unforgettable was Carla. Her warmth, kindness, and care made us feel so welcome and made an already special trip even more memorable. We’re already planning our return. Thank you, Carla, and the entire team, for such a wonderful experience!

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