Candlewood Suites Destin-Sandestin Area by IHG

Reviews

• LT

  Linley Thompson

  Apr 26, 2026
  5.0
  Kaylin made my stay happen. I arrived and my reservation wasn’t in the system. She handled it immediately, got me a room, and found me a better rate than what I had booked the day before. Kaylin is an angel on earth—no stress, no runaround, just solved. That set the tone. Josh was consistently friendly and helped me with directions. Keisha took the time to explain the area—what to do and how to stay safe as a solo traveler. Sumer keeps the entire operation running smoothly and makes sure every guest is taken care of, she leads by example. What stands out most is how this team treats you—they made me feel like part of the family and like I was being looked out for all week as a solo female traveler. That level of care is rare. The hotel itself is clean, comfortable, and very affordable—especially if you’re in town for a show or festival at Moon Crush. It’s right across the street and an easy walk. This team runs this hotel like a well oiled machine. I’d proudly bring my 78 year old Mother here without hesitation. Highly recommended.
• AA

  Angel

  Apr 14, 2026
  1.0
  Where do I even begin… this was not a hotel—it felt like a roach motel. My daughter, grandson, and I checked in on April 7, 2026. From the moment we arrived, there were red flags. The exterior was dirty, the windows were filthy, and there was a strong smell of bug spray—but unfortunately, I ignored my instincts. The front desk attendant was kind and checked us in quickly. However, the moment we entered the room, we were met with a serious roach infestation. There were roaches everywhere. I immediately went back to the front desk to report the issue, explaining that we could not stay in those conditions. Initially, I was told that I could not receive a refund and was only offered another room. Because we were in a bind, I agreed to try the second room—hoping it would be better. Unfortunately, it was just as bad, if not worse. There were roach skins in the bed, dead roaches behind the refrigerator, and more visible throughout the room. It was completely unsanitary and unacceptable. What made it even more concerning is that the front desk staff had reportedly checked the room prior to giving us the key, which raises serious questions about the standards of this property. After showing photo evidence, I was finally issued a refund. As we were leaving, other guests were also calling down to complain about the infestation, confirming that this was an ongoing issue—not an isolated incident. Thankfully, we were able to find safe accommodations at LaQuinta, which completely turned our experience around. I strongly advise: Do NOT book this hotel. The conditions are filthy, unsafe, and clearly not being properly managed.
• SA

  Santone Allen

  Apr 10, 2026
  5.0
  Front end specialist Keisha was great, very polite, knowledgeable, customer service was excellent will definitely be back in the area would stay at candle-wood again!!!
• AD

  AnitaBrandi DillanLee

  Mar 30, 2026
  1.0
  My wife and I paid for the room. While we were here we stayed in the room and it had bugs crawling on the counters and the sink disposal was nasty smelling they werent clean and they told me what I paid wasnt 660 dollars for 5 nights including the 150 dollar deposit with the transaction on my phone oh we gotta go to the cameras before we can give the deposit back. Take heed people. Im not a paid person for anything just wanted to put it out there for others cause i share my bad experiences
• MR

  Mindy Reddell

  Mar 28, 2026
  1.0
  Sitting in the waiting room for almost an hour..locked out of room and no employees !!!