Staybridge Suites Miami International Airport by IHG

Reviews

• RB

  Rahman B

  4 days ago
  5.0
  My stay at Staybridge Suites Miami International Airport was absolutely wonderful, and a big part of that was thanks to Marc. From the moment we arrived, Marc went above and beyond to make us feel welcome. He was incredibly kind, professional, and genuinely cared about making sure we had everything we needed. His positive attitude, attention to detail, and willingness to help made our stay so much more enjoyable. It's not often that you come across someone who takes such pride in providing outstanding customer service, but Marc truly does. He is a tremendous asset to the hotel and reflects the warm, welcoming atmosphere that Staybridge Suites provides. Thank you so much, Marc, for your exceptional hospitality and for making our visit such a memorable experience. We truly appreciate everything you did for us and will definitely stay here again. I highly recommend Staybridge Suites Miami International Airport to anyone looking for a comfortable stay with outstanding customer service.
• FD

  Francesca Dorvilas

  6 days ago
  5.0
  My stay was a 10/10. The customer service and positive interaction was felt from beginning to end: calling to get airport shuttle after 10p.m. (front desk male associate was very polite personable and helpful); Airport shuttle drivers (especially Oscar and Evelio); check in was smooth and both associates/manager was helpful in providing list of restaurants; clean all functioning room; continental breakfast (biscuit and gravy hit the spot), day time associates were polite and helpful with information for local services; check-out was smooth and they also stored my bag until I left the hotel to go back to the airport; going extra mile warming my lunch after check out by bar associate and other associate and the ability to work in the business center before evening flight. Despite the stressful airline reasons why I had to stay at the hotel for a couple nights, this was the best experience I could have had that did not add stress. Thank you so much and I definitely would recommend this hotel.
• WC

  Wayne Chandler

  Jul 20, 2026
  1.0
  I honestly do not understand how this property maintains an "Excellent" rating. Our experience at Staybridge Suites Miami International Airport was disappointing from the moment my wife and 76-year-old mother-in-law arrived. They arrived before the 4:00 PM check-in time and simply asked if there was a restroom where my wife could change clothes. The front desk employee told her there was only one restroom and that she could not change there because it would tie up the facility. She then asked if there were any restaurants nearby for lunch and was told there were none, only a hot dog stand that opened around 7:00 PM. As it turns out, this information was inaccurate, as there are restaurants on both sides of the hotel. While waiting for their room, they ordered food through Uber Eats and remained in the lobby. Once check-in was available, they discovered the elevator was out of service. My wife had to carry luggage up four flights of stairs. The following morning, she had to do the same thing again when checking out. My mother-in-law is 76 years old and has had a hip replacement, yet no assistance was offered by the front desk despite the obvious hardship. The room itself appeared as though it had not been properly cleaned. The bed sheets smelled of sweat, the carpet was dirty, there was mold on the bathroom ceiling, and there was hair in both the sink and around the base of the toilet. Because it was only a one-night stay, my wife and mother-in-law chose to sleep on top of the bedding and cover the pillows with their own T-shirts rather than deal with the situation late in the evening. The one bright spot was Tiffiny at the front desk. When I called to express my concerns, she was professional, empathetic, and genuinely helpful. She apologized for the misinformation my wife had received, explained that the hotel actually has two restrooms and restrurnats in the hotles on either side of their hotel , and demonstrated the level of customer service that was completely absent from the rest of the staff. Tiffiny deserves recognition for her professionalism. Unfortunately, one employee cannot overcome the overall condition of the property and the poor customer service experienced during our stay. The photos shown online do not accurately reflect the current state of the hotel. What we encountered was far below expectations and certainly not worthy of an "Excellent" rating. I would not stay here again, nor would I recommend it to others. The experience was a waste of money, even for a single night.
• LS

  Luan Santos

  Jul 18, 2026
  1.0
  Very disappointing stay. The elevators were out of service, yet we were assigned a room on the 6th floor and had to carry several heavy suitcases up ourselves. To make matters worse, we booked a room for three people, but it only had one queen bed. The third guest had to sleep on a tiny couch that was barely half the width of a twin bed. Overall, the accommodations did not match what we booked, and the experience was frustrating.
• NB

  Nahum Brown

  Jul 4, 2026
  5.0
  I don't usually leave reviews, but I had to make an exception for Marc at Staybridge Suites Miami International Airport. Marc is one of the best hotel employees I've ever come across. From the moment I arrived, he was friendly, professional, and genuinely cared about making sure everything went smoothly. He goes far above and beyond what's expected of him, and it shows that he truly takes pride in his work. It's rare to find someone who consistently provides this level of customer service. He made me feel welcomed, answered every question with a smile, and made the entire stay that much better. Employees like Marc are the reason people come back. If management happens to read this, I hope Marc gets the recognition he deserves. Team members like him are a huge asset to your hotel and represent the Staybridge Suites brand exceptionally well. Thank you again, Marc, for making my stay such a positive experience. Keep up the amazing work!

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