Holiday Inn Express & Suites Miami-Kendall by IHG

Reviews

• YA

  Yailier Moya Aquino

  Jul 19, 2026
  1.0
  Piscina sucia, con hojas y otras suciedades, ademas no se que pasaba que los ojos me ardían debajo del agua. La habitación muy limpia pero creo que en la nevera podrían almenos tener agua, no creo que les sea un gran gasto al hotel.
• TT

  Toan Tran

  Jul 12, 2026
  1.0
  My family and I stayed at this hotel for one night in late April/early May during our trip to Miami. Our experience started to go downhill when we had a simple question about the shampoo and asked a housekeeper for assistance. Before we could even finish asking, she repeatedly interrupted us by saying, “Me no English.” Rather than trying to understand the issue or calling another employee who could help, she simply brushed us off. We went downstairs to ask if there was someone else we could speak with, but the front desk told us she was the only person available. Disappointed by the lack of customer service, we decided not to leave any tips and checked out. About three hours after checking out, I received a call from the hotel manager claiming that the window blind had been torn and a chair had been scratched. I immediately told him we had not caused any damage and had absolutely no reason to do so. Given what had happened earlier, it felt like retaliation from housekeeping because we didn’t leave a tip. Despite our explanation, the manager insisted we were responsible and charged my credit card $1,000 without my authorization. Thankfully, we were eventually able to get our money back, but the entire situation was stressful and completely unacceptable. Customers should not have to worry about being falsely accused of damaging a room after checkout. If you decide to stay here, I strongly recommend taking a detailed video of the entire room before you leave. It could save you from going through the same ordeal. This was an extremely disappointing experience. The staff was rude, the manager was unreasonable and unprofessional, and the way this situation was handled left us with a very negative impression of Holiday Inn. Update: Since i can’t reply here, im sending my response to Miguel’s in a form of pictures
• ML

  Maximo Lozada

  Jun 21, 2026
  5.0
  Muy buena atención
• FF

  F

  Jun 14, 2026
  5.0
  I stayed at this hotel for one week, and it exceeded all my expectations! The entire experience was outstanding from beginning to end. The staff was incredibly welcoming, helpful, and attentive throughout my stay. Having complimentary breakfast and free parking was a huge bonus and added great value to my trip. Thank you, Holiday Inn, for making my first time in Miami such a memorable and unforgettable experience. I would definitely stay here again and highly recommend it to anyone visiting the area! ⭐
• AA

  Aaron

  Jun 11, 2026
  2.0
  Not worth the high price. Room was dirty. Saw roaches. Only one elevator works sometimes and it's slow. All key card doors I used were loose and hard to open. The shower head was out dated and gross. The place needs a remodel.