EVEN Hotel Miami - Airport by IHG

Reviews

• RR

  royal bragin (royaltyking)

  3 days ago
  1.0
  One of the worst hotel experiences I’ve had, primarily because our room was literally not suitable for sleeping. The biggest issue was a bright overhead light in our room that could not be turned off. This was not a small dim safety or emergency light. It illuminated the room enough that we could not sleep, which completely defeats the basic purpose of paying for a hotel room. We tried calling the front desk, but the phone in our room did not work, so after an exhausting day of traveling I had to physically go downstairs, wait in line, and explain the problem. I was told maintenance would come up. We then waited more than 30 minutes while exhausted and just wanting to go to bed. When maintenance finally arrived, the employee had to communicate with us entirely through Google Translate. I have absolutely nothing against someone who does not speak English, but when an employee is being sent alone to troubleshoot an issue in a guest’s room, there needs to be some practical way to communicate with the guest. After going back and forth through Google Translate, we were ultimately told that the light could not be fixed. I went back downstairs and repeatedly asked to speak with a manager. I was never allowed to speak with one. Instead, the front desk employee had me explain everything to him and wrote my complaints down on a sticky note. What makes this even more frustrating is that the hotel had texted us after check in specifically asking how our stay was going and telling us to reach out with any issues. I sent three separate messages over the course of several hours explaining what was happening. Every single one was ignored. Then, around midnight, someone slipped an envelope under our door offering complimentary breakfast. After everything we had gone through, that was apparently the resolution. A free breakfast does not solve the fact that we paid for a hotel room we could not sleep in. There were other problems as well. We paid $15 for parking, yet there were no available parking spaces in the garage, forcing us to park outside on the grass despite having paid for parking. The room also had a faint cigarette smoke smell. Ultimately, we got essentially no sleep. At approximately 7 AM, four hours before our scheduled checkout, we gave up, packed our belongings, left the hotel, and paid for another hotel just so we could finally get some rest. I understand that problems happen at hotels. What made this experience unacceptable was not simply that something broke. It was that a basic problem preventing guests from sleeping could not be fixed, our messages were ignored, we could not speak with a manager, and no reasonable alternative or resolution was provided. I’m attaching photos of the light so people can see exactly what I’m referring to. I would not stay here again.
• IS

  Indra Sanders

  5 days ago
  5.0
  James was our server this past weekend, and his service was truly exceptional! He was professional, courteous, friendly, and attentive throughout our entire visit. His warm and pleasant personality made us feel genuinely welcomed and well cared for. James is a wonderful example of outstanding customer service and made our dining experience even more enjoyable. We would gladly return and request him as our server again!
• LP

  lorena parra

  Sep 6, 2026
  4.0
  Lo mejor de este hotel es la location . Todo te queda cerca aquí , los restaurantes más emblemáticos de Miami , Miami beach y el aeropuerto. Está bastante limpio y tranquilo, también tiene servicio de lavandería y algo bien curioso que nunca había visto en un hotel antes es la estación de stretch en la habitación acompañada de un canal en la TV que te muestra cómo hacer los estiramientos. Es un lugar que recomendaría.
• IL

  Indigo Lady

  Sep 5, 2026
  5.0
  This hotel is absolutely the best choice near miami airport! Affordable, extremely clean (smells super fresh), has all you need (restaurant in lobby, pool, little store). Now, the staff is the best part! They are so friendly and professional! You really see that they genuinely care about your wellbeing, safety and comfort! I traveled alone, and not once I felt unsafe there (I'm a woman). They also offer shuttle bus to and from airport! The shuttle is very comfortable and the driver is very courteous! I am already looking into going back for a second vacation and staying there again. The restaurant downstairs has a bar and the food and drinks are delicious!! Also, the hotel rooms have a workout corner so you can train in your own room.
• TM

  Tee shevah “Ms Royal” morris

  Sep 3, 2026
  2.0
  Came here because of American Airline. Front desk was very cold and abrupt. Was disappointed in his mannersim. No eye contact, no pleasantries. Ask for my credit card for a deposit without explanation. I told him I've never left a deposit for a Airline room before. He just said we'll if you trash the room we need a deposit. I told him im just here to sleep for AA n thats it. His response well all hotels ask for a deposit. I told him not true...since I had the same issue departing n I wasnt asked for a card at the other hotel. I needed clarity. He had that either you pay it or leave attitude. Spoke to him on the phone for a request again, he was rude dismissive n impatient. Folks are coming n going from the airport sometimes its a good or sad occasion that they're about to face or leaving. They're already being inconvenience by missing or delayed flights. Dont add to the dilema. The last thing someone want is to be pissed off before going to bed or waking up. Checking out wasnt any better. Another guy kept his head down while tlkn spanish to another man in the lobby. "Drop the key in the box" n kept tlkn. I saw other folks came up while I waited for the shuttle n same indirect contact. Front desk is the FACE of the company. If you're not going to smile, be courteous, pleasant n hospitable then go work with a contact-less & non interactive job. Do better.

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