Atwell Suites Miami Brickell by IHG

Reviews

• FB

  Florencia Botello

  2 days ago
  5.0
  El bartender Carlos Bosques excelente, buen trato, amable, excepcional. La comida super!! El chef armonioso con los detalles del plato, la presentación y el sabor me ha deslumbrado. Muy recomendable, seguramente regrese. Excelente atención
• A

  גלית

  4 days ago
  5.0
  Excellent service! The hotel offers spacious, comfortable, and well-maintained rooms. A special thanks to Yamila and Yasmin for their incredible, friendly, and welcoming service that made our stay truly perfect. Highly recommended!
• SB

  Stella Boudard

  Sep 2, 2026
  5.0
  Upon arrival we were greeted by the very friendly and kind Lourdannys. The hotel is in the best location within walking distance for everything your Miami trip needs. Right by downtown and the monorail as well. The room was awesome as well with a beautiful balcony. I was celebrating my anniversary and Lourdannys made sure to give me and my partner a very special surprise, she was the cherry on top. A great day and a great stay. Thanks Lourdannys & Jeamy!!
• MK

  Miglena Kuncheva

  Sep 2, 2026
  1.0
  We stayed at the hotel for a few nights, and overall the location was perfect and everything had been fine until an incident during our stay. During breakfast, the manager (unfortunately, I cannot remember his name) was going around the tables checking whether guests were happy with their rooms, whether there were any issues, or whether they had any suggestions. When he came to our table, I asked whether we could have a late check-out, which he kindly arranged for us until 12:00, and I really appreciated this. He then asked whether we required housekeeping service that day. I explained that we were fine and did not require any service, as we would be checking out the following day. He entered this information into his tablet, so I assumed everything had been clearly noted and that our room would not be serviced. Later that day, we went to the pool. When we returned to our room, we discovered that food belonging to my young child had been removed. It had not been placed in the bin — it had simply been taken from the counter, where there were other items belonging to us. I was extremely surprised and immediately started looking around the room because I could not understand how someone could have thrown away my child’s food when we had specifically requested that our room not be serviced. I contacted reception straight away to explain what had happened. The lady I spoke with was helpful and tried to find a solution. Shortly afterwards, the same manager I had spoken to during breakfast called me to apologise. I completely understand that he was not personally responsible for removing the food. However, he was the person who had spoken to me and recorded on his tablet that we did not require housekeeping service that day. Therefore, I find it very disappointing that our room was still entered and our belongings were removed. I have worked in the hospitality industry myself, including for IHG hotels, and I have never experienced this level of service or lack of communication. When a guest specifically declines housekeeping, I would expect that instruction to be respected and communicated clearly to the relevant team. The manager offered me a 20% discount on our stay as compensation. While I appreciate the gesture, I do not feel that this adequately addresses the situation. A 20% discount does not replace the food that was taken, nor does it address the fact that our explicit request for no housekeeping service was not respected. Unfortunately, this experience has significantly affected our impression of the hotel and the IHG brand. Based on this experience, we will seriously reconsider staying at IHG properties in the future. I hope the hotel takes this incident seriously and reviews its housekeeping and communication procedures to ensure that other guests do not experience the same situation.
• SH

  Scott Hand

  Sep 1, 2026
  4.0
  When we arrived at the hotel there was a sign that said valet, but no one was at the stand. We drove and parked the vehicle. Went down to check in at front desk. A young man delivered food to the to front desk personal. Then spent time chatting with two ladies. After checking we went up to get our luggage and proceed to our room. Then the same male that was at the front accosted us about us just parking our selves instead of waiting for valet. No one at the station what would you do. Both my wife and I work in the hospitality industry in management so we know what customer service should be. That was not it!

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