Holiday Inn Miami Beach-Oceanfront by IHG

Reviews

• CS

  Claudia Sayago

  Aug 14, 2026
  3.0
  This hotel has hidden fees so be ready to pay extra al least 200 box extra of what your app sell it. I arrived on Friday July 24 and I have a very warming welcoming with the lady at the front desk, extremely kind, later on that that I need an adapter and the maintenance guy went out of his way to get this for me. The next day Saturday July 25th I decided to give a try to their breakfast with my family even it was a bit expensive, when we got there , Natalia keep ignoring us until I succeeded with some eye contact and I asked her seat is, she did but she didn’t give us extra silverware or coffee cup and when I asked her she gave me plastic silverware and cup to go like she didn’t care , for what you have to pay the treatment I received from her wasn’t worthy, but then came Kiara who was extremely the opposite and made a wonderful breakfast with her kindness and willingness to serve us , in a moment I caught this Natalia talking with a bold guy , coworker, they had the same uniform, and looking straight to me, the next day , Sunday I decided to give another shot , different day why not? So after checking out I went straight there ( breakfast room) to have breakfast with my family again but this bold guy , Natalia co worker was there and it seemed definitely he recognized me from the day before and the look he gave me between nasty and very scary , like he would be threatening me for putting a complain about Natalia that o decided leave and go for breakfast somewhere else . Whoever train this people should concern more in customer service, it’s a beautiful hotel with a beautiful surrounding , the beach is your yard to give that kind of customer service in your breakfast, but the bold guy scared me like he was telling me : do not dare to come here!
• EE

  Enis

  Aug 13, 2026
  5.0
  A special thank you to HAYDEE, who was incredibly friendly, attentive, and professional throughout our stay. She went above and beyond to make sure we felt comfortable and well taken care of. We had a wonderful stay. Her warm and welcoming attitude made our experience even more special. She should definetly be the employee of the year. Thank you Haydee for the outstanding hospitality! We would definitely come back.
• A1

  Angel 17

  Aug 13, 2026
  5.0
  Haydee was always there for my little family and me when we had questions. She’s doing an amazing job and helped us a lot. Also Starvincia (I hope I spelled her name correctly) was so friendly every morning at the breakfast. She played with my baby so that I could eat peacefully. A big thank you to the whole team and especially these two women.
• LL

  Lorena Lopez

  Aug 13, 2026
  1.0
  Primer dia nos dieron una habitacion estaba ocupada, cuando abrimos habian cosas de otras personas. Despues nos dieron una de una cama y la reservacion es de 2. La ducha funcionaba mal. Un dia bks Dijeron que la habitacion era check out y nos quedan dias aun de reserva y nos cancelaron la llave con nuestras cosas adentro. La comida asquerosa.. SI QUIEREN VACACIONES TRANQUILAS NO VENGAN ACA PESIMO SERVICIO Y TERMINAS PASANDOLA MAL
• DR

  Daisy Rodriguez

  Aug 10, 2026
  1.0
  Very disappointing experience. The staff needs serious retraining in basic hospitality and customer service. Upon check-in, there was no warm welcome or even a smile. Kenda, Deissy, and Ana were cold and unable to answer basic questions about breakfast hours, valet fees, dining, pool hours, and other amenities. Even housekeeping walked by without acknowledging us or saying something as simple as “good morning.” We were there specifically to celebrate my birthday, yet not one person acknowledged it. At one point, Ana, the manager, was having a conversation with another employee while we were standing there waiting for assistance—extremely rude and unprofessional. Employees were also speaking Creole among themselves while guests were waiting for service. The restaurant staff was much friendlier. Unfortunately, the room had additional issues: the TV did not work properly, the shower temperature went from ice cold to extremely hot, and there was construction directly adjacent to our room. Overall, this was an unacceptable experience, especially for a birthday stay. Basic hospitality, communication, and professionalism should not be too much to expect.

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