Isla Bella Beach Resort & Spa

Reviews

• CY

  Christopher York

  2 days ago
  4.0
  The property itself is absolutely beautiful, and the staff was incredibly pleasant throughout our entire stay. I originally booked thinking it would be a bit more of an adult-oriented vibe, but it is definitely geared more toward families with kids. That being said, it was still a very nice and relaxing getaway. It's a fantastic spot for a family vacation, and still enjoyable if you're looking to unwind!
• GD

  Gianna DiBartolo-Bastian

  Apr 30, 2026
  2.0
  Food is terrible :/ We ate here for dinner one night during our trip, and it was disappointing to say the least. The Mahina restaurant is ok, food is expensive but decent. The beach bar, on the other hand, is disgusting. The food is horribly prepared, we had fish tacos, and they came out dripping a weird smelly liquid that could have filled a bowl of soup. Beach bar service was amazing, our waitress took care of the issue with grace and kindness. However even the courtesy replacement pizza was gross. People and drinks are great, food is not. We will not be eating here again, much better places to spend money on food in Marathon.
• GM

  Gary Miars

  Apr 30, 2026
  1.0
  I had an extremely frustrating experience with Isla Bella Resort’s reservation process, and it left a very poor impression. I made a reservation for May 8–May 11, 2026, and was clearly told at the time of booking that I could cancel the next day without any issue, as I needed to confirm plans with my wife. Based on that assurance, I felt comfortable moving forward. However, when I called back the following day to cancel, the experience was anything but straightforward. What should have been a simple and quick request turned into over an hour and a half on the phone. I was repeatedly transferred, given inconsistent information, and subjected to unnecessary delays. It felt like a complete runaround just to accomplish something I had been explicitly told would be easy. Eventually, the reservation was canceled, but only after a completely unreasonable amount of time and effort on my part. This kind of customer service is disappointing and avoidable. If Isla Bella Resort wants to maintain a positive reputation, they need to ensure their staff provides consistent information and respects customers’ time. A basic cancellation should not require this level of persistence. You can—and should—do better.
• MK

  Martina Kent

  Apr 23, 2026
  3.0
  We came to the resort the first time in June 2025 and had a truly exceptional experience. So much so, we decided to come back this year. So we are currently here on day 2 of our 4 night stay, and I can certainly see a big and very negative difference. The service is less than acceptable. The wait staff we have encountered so far seem like they are clueless. We had our repeat anniversary dinner at Mahini tonight and were greatly disappointed. Compared to last year, not an effort whatsoever to make this a special occasion. We even noted on the reservation it was our anniversary, got completely missed when we got there. The breakfast service at Mahini earlier that morning was a disaster. Had to go get our own coffee after waiting for 30 minutes. A family at the table next to us had the same experience. Haven't had internet access since we got here. Keep being told it's because we are on an island. However, never had that issue last year. Pretty sure it's the same island. We were planning on recommending to all our friends and repeat next year. Will not happen now. For the exorbitant prices, we didn't get our money's worth at all
• MG

  Marcum Group

  Apr 20, 2026
  3.0
  We stayed here for 5 nights…April 16th thru April 21st 2026…notice I am leaving a day early…back to culture in Miami…yay! Pros: The views are nice…wouldn’t necessarily call it breathtaking….but nice…sorry, I’ve traveled my entire life…just being honest. Cons: The $30/day parking fee (not mentioned anywhere prior to our arrival). It’s the principal not the money. Staffing is limited, and just nice enough to not complain about (wasn’t expecting neck tattooed staff - classy). Also, wasn’t expecting to hear staff discussing which guests tip “well” vs. not - in their assessment… The guests - wasn’t expecting Walmart folks…given the rates and rating of the resort. Room service - it’s fine, however, they don’t pick up the dirty dishes as quickly as one would expect; ordered at 7pm, finished, placed dishes outside the room door (as is standard), and to my surprise, come 11am, still there…odd. I would think this would be a priority given the critters roaming around. The small private beach is okay. There aren’t many activities to do. The bedding - well, not the best. Old, maybe spring mattress(?). Bathroom - Towels, must be limited, only get two…odd. Most disappointing of all - the food quality. We tried all the dining options at the resort, and the food was mediocre everywhere. And if you think you’ll find good food outside the resort - think again. Surrounded by water, fishing everywhere, yet all food menu’s basically are the same everywhere; burgers, steak, chicken wings, fish sandwich, or red snapper…yes, that covers it all. I would expect all the seafood you can - just not the case, unfortunately. After 5 long days, we were honestly happy to go back home to a good meal. All in all, the Keys are beautiful, however, there is zero cultural value, the food is all fried and unappetizing. The quality of people just isn’t there. I would say this is definitely a 3 star property posing as a 4 star; it’s not elegant, or elevated at all, thus, a 3 star hotel property. Do better please. Do yourself a favor and stay anywhere from Jupiter all the way down to Miami Beach; can’t say enough good things about this run of beaches. As for the Keys, not my cup of tea… Thanks, hope this finds the right folks.