Holiday Inn Orlando-Disney Springs® Area by IHG

Reviews

• RH

  ROBERT HUFNAGEL

  May 12, 2026
  5.0
  I would like to acknowledge the excellent customer service from the Front desk supervisor a young lady named Katherine. The Friendly smile and Professional Customer Service and Hospitality. Katherine, Thank you very much for all of your help. It was our first time staying at this hotel. My Mom Ann Hufnagel and I, Robert Hufnagel, from New York. We like staying at Orange Lake Resort Club Vacation. This hotel is well kept very clean inside and outside. Good Cleaning Staff and Housekeeping does a excellent job cleaning the rooms. Thank you, Robert Hufnagel Room 124
• EH

  Estelle HOURI

  May 11, 2026
  5.0
  Nous avons passé un excellent séjour. La chambre ainsi que le petit-déjeuner étaient excellents. Le personnel a été très serviable et professionnel, tout comme les personnes de l’accueil qui ont été particulièrement aimables et disponibles. Mention spéciale au personnel pour leur gentillesse et leur attention tout au long du séjour. La literie était également au top. Merci pour votre accueil ! A l'année prochaine
• LM

  Luis Montes

  May 10, 2026
  4.0
  Un buen lugar para pasar unos días en el área de Disney. Excelente localización muy cerca de Disney Springs (aproximadamente 10 minutos caminando). No es un hotel de lujo así que no hay que esperar mucho en relación a facilidades. El cuarto estaba muy limpio cuando llegamos y le dan servicio todos los días si así prefieres. No tuve la oportunidad de usar la piscina pues estuvimos todos los días fuera. Usamos en shuttle para ir a Epcot y fue un proceso muy sencillo de ida y vuelta. Se puede conducir a cualquier parte dada l localización del hotel. El desayuno es bueno pero caro (como cualquier hotel), lo bueno es que hay muchas opciones para comer cerca. Recomendado.
• BA

  Brooke Araiza

  May 5, 2026
  3.0
  They absolutely should not be advertising a shuttle. It is trash. This was our first time staying off-property for Disney and it will be our last. We’ve been terrified multiple times of the driving, the driver was actually honked at multiple times. We’re one of the only hotel groups who consistently have large lines to use the shuttle because it is constantly late and the interval between pickups is too large and a ridiculous time. 40 mins past the hour. Hollywood studios final night time show is at 9. We arrived at the bus stop at 9:50 and are waiting an hour. BUT the other hotel groups using the same service were picked up. They had maybe ten people on the bus and would not take the rest of us. I constantly see people walk off preferring to pay for an uber. SO expect to use an uber. Don’t count on the shuttle. The shuttle company also scrubs their reviews.
• MP

  Madison Pscheidl

  Apr 28, 2026
  3.0
  Pros: -Short walking distance to Disney Springs -Rooms are clean and comfortable -Pool area is nice. Cons: -Resort Fee. Yes, I was made aware of the fee at booking. I wanted to complete my stay before passing judgement. The resort fee covers items like; shuttles to the park, coffee in the lobby, welcome drink, refrigerator and microwave in room, fitness center, etc. Except for the shuttles to the park, most of these "amenities" are already included at most Holiday Inns. It felt just greedy to charge the resort fee without providing much value. Furthermore, shuttle is not provided to participants in the Run Disney events and they must secure their own transportation to the race. For charging a resort fee I expected a little more included. -The front desk is disorganized. I booked 2 consecutive stays; I wanted to use a free night certificate as an IHG Platinum member. At check in I confirmed both nights were linked so that I didn't have to do anything else administratively until checkout. The front desk employee confirmed at checkin everything was good. However, on the second day I tried to enter my room and my keycard was deactivated. It was so cumbersome to go back to my room expecting to relax and having to go back down 12 floors to the desk to get it straightened out. When I asked why, they mentioned I didn't have a credit card on file for my second day (but had one for my first day?). I provided my credit card and, instead of swiping it at the terminal at the desk, the employee took it in the back, which made me a little uneasy. When reviewing my statement after I returned home I discovered I had an additional $125 charge on my statement. I emailed the front desk and they addressed it promptly but I did not appreciate the extra effort. Make sure you double check your credit card statement here to ensure you are charged correctly.

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