Disney's Wilderness Lodge

Reviews

• NC

  Nick C

  Aug 26, 2026
  3.0
  Great hotel at a decent price (by Disney standards). From about the horizon line up, our room had amazing views of Magic Kingdom (the castle) ... but if you looked down, you saw a maintenance area full of trucks and what appeared to be AC units? Very messy and right below us. You began to hear the BEEP-BEEP of trucks backing up at about 4 a.m. and this would continue intermittently through late morning/early afternoon. Called the front desk and asked for a transfer but this could not be accommodated in a timely manner with our park schedule. After some back and forth with the front desk (calling while we were in line for attractions and so forth), we just gave up on the request. We were told an upgrade wasn't possible anyway -- so what was the point?
• SS

  Sophia S

  Aug 24, 2026
  1.0
  As a longtime Disney customer, I’ve always had high expectations when staying at a Disney property, so I was very disappointed with the condition of our room. The room had a strong, unpleasant odor that smelled like a wet rag that had been left to sit without properly drying. It was noticeable as soon as we entered and made the room uncomfortable to be in. This is not the level of cleanliness or freshness I’ve come to expect from Disney. I understand that issues can happen, but for the price of a Disney stay, guests should be able to expect a clean, fresh-smelling room. As someone who has been a loyal Disney customer for many years, this experience was especially disappointing. I hope Disney takes this feedback seriously and addresses the issue so future guests don’t have to deal with the same experience.
• LG

  Luke Gorman

  Aug 22, 2026
  5.0
  This place is a rocking 10/10. The accommodations were a huge step up from pop century that we did previous years. The lobby is amazing to see the depth of care put into the immersion. My family came here and the pool was an awesome retreat from the bustling days at the parks. Transportation is so easy with the boat taking you directly to the gates at Magic Kingdom. We scored a fireworks view from our room that did not disappoint. I will also say that the character dining experience downstairs was the best we have ever had. Take my word for it…order the prime rib and horseradish mashed potatoes…changed my life. Donald was our server and he mentioned he had been there for 27 years. If turnover rate is any indication, this place is out of this world. We will be back next year.
• NS

  Nelly Sezer

  Aug 20, 2026
  2.0
  I want to begin by saying that my family and I have genuinely enjoyed the Walt Disney World parks and many aspects of our vacation. Unfortunately, our experience at Wilderness Lodge has been significantly different and has negatively affected what otherwise would have been a wonderful Disney vacation. Upon arriving at our room, we immediately noticed cleanliness issues, including visible dust and dirt and dirty mirrors. This was not the condition I expected to find a room in upon checking into a Disney Deluxe Resort. We reported our concerns and were subsequently told that our room had received a “deep cleaning.” I appreciated that Disney appeared willing to address the problem and expected that this would resolve the situation. Unfortunately, it did not. After returning to our room following another long day at the parks, I was extremely disappointed to find that the housekeeping service appeared to consist primarily of making the beds. The room still did not have the level of cleanliness I would reasonably expect from a hotel, particularly a Disney Deluxe Resort. What makes this especially disappointing is that we stayed at a Fairfield Marriott in Jacksonville while traveling to Disney, and that room was noticeably cleaner. I did not expect a relatively standard hotel stay during our drive to surpass the cleanliness of our Disney resort accommodations. I also want to acknowledge that Disney provided approximately a $250 credit in response to our concerns. While I appreciate the gesture, I want to be very clear that compensation is not the primary reason I am escalating this. The issue is the experience itself. After spending a long day at the parks, our resort room should be the place where we can return, shower, relax and feel comfortable. Instead, I have reached the point where I do not even look forward to returning to our room at night because it does not feel properly cleaned. I am also allergic to dust and have been experiencing significant itching during this trip, making the continued presence of dust particularly concerning and uncomfortable for me. Most disappointing is that we brought the problem to Disney’s attention and gave the resort an opportunity to correct it. After being specifically told that a “deep cleaning” had been performed, I reasonably expected the cleanliness concerns to be resolved. Finding that they were not makes this feel less like an isolated housekeeping oversight and more like a failure to adequately address a documented guest concern. I chose Wilderness Lodge because I expected the quality, attention to detail and level of service associated with both Disney and a Deluxe Resort. Based on this experience, however, I would seriously reconsider staying at a Walt Disney World Resort hotel on a future vacation, despite how much we have enjoyed the parks themselves. I am asking that this matter be formally documented and reviewed by resort management and Guest Experience. I would also appreciate an explanation of what constitutes a “deep cleaning” at Wilderness Lodge and why the cleanliness concerns remained after we were told one had been completed. My purpose in escalating this is not simply to seek additional compensation. I want Disney management to understand how much the condition of the room and the unsuccessful attempt to correct it have affected our overall experience. I hope Disney will take these concerns seriously and address the housekeeping standards that led to this situation.
• AL

  Alexandra Laub

  Aug 16, 2026
  5.0
  One of the best stays I've ever had on Disney property. We typically stay at the Fort Wilderness Cabins, but opted to try something new on this trip. The resort is absolutely gorgeous; it has just enough going on to keep you entertained, but not so much that it feels "busy." Every Cast Member we encountered was lovely; the daily character meet-and-greets in the lobby were so fun! Our room (2001) was in an amazing location. Despite being a Resort View, we could see the Electric Water Pageant nightly from our balcony, and were only a short walk to boat and pool access. My only suggestion for improvement would be maintenance on the connecting doors. There was a very noticeable, open gap between our room and the next; you could actually see sunlight pass through a 1" gap in your laid on the floor, and could hear the party in the next room clear as day. We did stuff towels in the gap to damper the noise, but this is something that I would say is very below par for a Deluxe Resort. Otherwise, we truly enjoyed our stay and will return again in the future!

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