Disney's Saratoga Springs Resort & Spa

Reviews

• SM

  Shannon Mizzi

  1 day ago
  3.0
  We stayed at Disney's Saratoga Springs resort in Orlando, FL in October 2026. When we were checking in, we were not greeted at the door like we have been in the past. There were two employees in the lobby. One was with a guest and the other was looking on her work tablet. We waited and a line began to form behind us. Once the employee was done with the guest, he left. He didn't say anything to the line, just left. The other employee never lifted her head up from the tablet. Eventually a 3rd employee entered the lobby and was able to help us get checked in. Our room was clean and looked nice. However, I was disappointed that we only had paper dishes and plastic utensils given that I've stayed in your run of the mill $200/night hotel and had ceramic dishes with real silverware. After the paper bowls leaked our cereal, we asked if we could have something sturdier and the housekeeping did bring us real dishes. Our beds were not made the entire time we stayed (also something you get at the cheaper hotels). We ate dinner at the on-site restaurant, the Turf Club and thought the food was pretty good. Unfortunately, I cannot say the same about the Artist's Palette. We had breakfast there our first morning and decided to do cereal in the room from there on out. It was the same quality that you would get from a complimentary breakfast at a basic hotel but it cost us over $50 for 2 adults and a child. Overall we still enjoyed our stay but the price is not worth what you get.
• MH

  Michelle Hamblin

  1 day ago
  5.0
  We had a wonderful stay! The rooms were beautiful and spacious. We had a two-bedroom villa with 7 people and we had a great location to the bus stop and pool. Staff was amazing when we needed help. We had an issue with our safe and our issue was resolved quickly and efficiently. The bellhops kept our luggage on first day and delivered when we requested. We couldn’t have asked for a better stay and service. Beautiful resort and friendly staff at the resort and parks.
• GA

  Ginger Arwadi

  5 days ago
  3.0
  The space was great! It really allowed everyone some elbow room. The beds were comfortable. BUT the room needs to be updated. Everything smelled like mold. Both the shower and the toilet in the master bathroom leaked. Housekeeping ran the dishwasher and it leaked everywhere while we were at the parks, water went through the wall, into the second bedroom, buckling the baseboards and making the suitcases in that room wet. AC went out on last night. They had to send someone to work on it and he was on the roof in the rain until 11 pm before it started blowing cool again.
• BS

  Brittney Sutton

  Oct 13, 2026
  2.0
  We had some wonderful interactions with the front desk managers at Disney’s Saratoga Springs, but unfortunately, significant cleanliness and transportation issues affected our stay. The front desk managers were phenomenal. They helped us several times, including arranging a crib for our infant and assisting with our dining plan. We truly appreciated their kindness and help. However, after arriving exhausted from a full day at the parks and going straight to bed, we woke the next morning to discover what appeared to be fecal stains on our sheets. Housekeeping came immediately and replaced the bedding, and we had no further issues with their service. We were assured that housekeeping management would call us promptly, but we never received a call during the remaining five-plus days of our stay. Given the nature of the issue, that lack of follow-up was disappointing. Our biggest ongoing challenge was transportation. This was our first Disney trip with an infant, and getting from the resort to each park took at least an hour, including waiting and travel time. One trip to Magic Kingdom took approximately an hour and 45 minutes. These delays made feeding schedules difficult and often meant feeding our baby on the bus or immediately upon reaching the park. Every bus we rode had three scooters or wheelchairs aboard, regardless of the time of day, including during midday trips back to the resort. Accommodating those mobility devices meant multiple passenger seats were unavailable on every trip, further limiting seating. We understand that accessible transportation is essential, but the resort needs enough transportation capacity to accommodate everyone comfortably and efficiently. We also chose Saratoga Springs partly for its proximity to Disney Springs and the boat service. Unfortunately, that service was frustratingly slow as well. During one wait, we counted five Old Key West boats arriving while only one Saratoga Springs boat arrived. We understand that transportation times can vary, but the repeated delays took a substantial amount of time away from our vacation. Despite the excellent front desk managers, we are unlikely to stay here again. We hope Disney takes this feedback seriously, particularly the cleanliness concern, the promised follow-up that never happened, and the need for more reliable transportation.
• JL

  Janet Lannon

  Oct 1, 2026
  3.0
  My family has stayed at Saratoga Springs a few times in the 39 years we've been going to Disney World. We love the location and the setting. Very quiet and peaceful there. However, this time, on our vacation, the housekeeping service was terrible. We stayed in a one bedroom suite in the Grandstand area for 5 nights. Our room was clean when we arrived, but was not cleaned the following day or the day after that. When I called the number for housekeeping in the morning to inquire as to whether or not housekeeping was to be done daily, I was told it was indeed supposed to be done daily. I told the person that we had not had our room cleaned since we got there. They apologized and said they would send someone right away to clean our room. No one came until the end of the day, and all they did was replace towels and toilet paper and that was it. No bed making, no trash removal, or cleaning of anything. For the remainder of our stay, housekeeping never came to do anything. Very disappointing, especially given the large amount of money we paid to stay there.

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